Won’t accept payment
Won’t accept payment no matter what card you use. Also, the booking system is just framing in the website so there’s barely any point to the app.
Payment not accepted
Attempted to submit credit card payment with three separate cards. Declined every time. Hope credit card info was not stolen by the app.
Terrible website
I’ve been trying to change my payment card forever, and there is no intuitive way to do it. This app is horrible.
Has basically stopped working
In the hopes the developers read these reviews, I say, “Hey! Your app has stopped working!” Tabs don’t load, live updates don’t work, it hangs endlessly. Are you not supporting it any more?
Expérience utilisateur
Globalement bien. Cependant l’application peut être améliorée au niveau de son accessibilité (menu plus intuitif, reprendre plus d’informations essentielles comme la voie de départ, la zone correspondante aux voitures etc.). Il ne m’était par ailleurs pas possible de télécharger le billet (avec QR) via l’app. J’ai du passer par l’application tiers pour ce faire.
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Buy insurance automatically
The APP has added 12Eur insurance cost automatically without my consent. I didn’t click the insurance button and the APP will add the cost in the total price.
Fiets boeken
Er is geen mogelijkheid om in
deze app ook je fiets mee te boeken
deze app ook je fiets mee te boeken
Great app!
Easy to use and reliable.
iPhone generated password NOT accepted
The idiot app doesn’t accept the password generated by the most popular phone in the world, truly insane.
Mon profile
J’ai essayé d’acheter le billet pendant 30 minutes et finalement mon mot de passe est incorrect !! Ce qui est faux ! J’ai demandé un nouveau mot de passe que j’ai jamais reçu. Telle perte de temps!!!
Onbetrouwbaar
Niet gebruiksvriendelijke app; treinen en prijzen vergelijken kan niet.
Wat vooral teleurstellend is: de Realtime meldingen kloppen nooit…
Wat vooral teleurstellend is: de Realtime meldingen kloppen nooit…
Problemen met poortjes in Nederland
Als ik wil in-of uitchecken in Nederland wordt apple pay steeds geactiveerd.
Daarnaast is de app extreem traag en loopt hij regelmatig vast. Een ticket boeken naar Nederland met een paar overstappen kost me >15 minuten.
Echt niet meer van deze tijd!
Helaas moet ik hem gebruiken vanwege train+.
Daarnaast is de app extreem traag en loopt hij regelmatig vast. Een ticket boeken naar Nederland met een paar overstappen kost me >15 minuten.
Echt niet meer van deze tijd!
Helaas moet ik hem gebruiken vanwege train+.
Disappointing
What is the point of the app if I buy the ticket through it, but it still redirects me to web, and then the purchased ticket is not visible in the app, and I am offered the option to “upload it to the app”, which requires manual input of booking code? Unusable, uninstalling.
The worst service ever
I never thought you can hate a brand until I got to know Belgian Trains. This company, clearly run by a bunch of incompetent individuals, makes my life a living hell on a daily basis. With random delays, cancellations, and a new favourite - skipping over stops, they always make sure that you never get to your destination on time. And as a cherry on top - they will charge you an absolute fortune for the train journey. But hey, these are the things you can do when you are a monopoly I guess. If I could take literally any other public transport service - I would. Unfortunately we are stuck with this bunch of baboons who were somehow trusted to run a NATIONAL train service. Good luck to everyone traveling with them and I hope to live long enough to see the fall of NMBS with my own two eyes and to get to celebrate this joyous occasion.
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App is absolute trash
I’ve been travelling regularly on the belgian railways for years and have avoided this app at all costs. Very user unfriendly and extremely glitchy, use other apps if possible you will save precious nerves trying to navigate. What’s sad to me is the fact that the national app has become so amazing to use I don’t understand why its not possible to incorporate international travel in the national travel app. What a shame!
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The worst app in the internet
I don’t know how devs achieved such a low quality. May be snbc never paid them at all. Or most likely the one in charge doesn’t use smartphone.
Both App & Website Suck
Neither the app — nor the mobile website (Safari, iPhone 17Pro, iOS26) will allow the keyboard to pop up - therefore you cannot type the name of any train station other than the suggested stations!
Automatisch op facebook zetten??
absurt. moet je apart uitzetten.
One huge omission….
You cannot upload an anytime use ticket into the app. Why? Because the don’t get assigned a DNR number like actual booked timed tickets. This is just without thought. So now I have a ticket and I can’t upload it into the app simply because I purchased it through Belgium train tickets instead of the app????😬
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Awful
Clunky, slow and impossible to buy tickets! There is always an issue and it always crashed. I optimistically try to buy tickets every week and every week it fails. Typical Belgium.
