Extremely Disappointing Experience with SNKRDUNK – Worst Customer Support and Buyer Protection
I purchased a listing that clearly showed TWO Pokémon cards in the photos, but I received ONLY ONE card. SNKRDUNK even confirmed that the quantity sent by the seller did not match the listing photos. Despite acknowledging the seller’s mistake, the solution offered was completely unacceptable.
The so-called compensation was a US$10 coupon with a minimum purchase requirement of ¥12,000 and a validity of only 30 days. Why should I be forced to spend more money just to receive compensation for a mistake that was not mine?
A buyer who pays for an item shown in the listing should receive exactly what was advertised. If the seller fails to deliver the correct quantity, the platform should take responsibility and provide fair compensation.
What makes this experience even worse is the customer support team’s unwillingness to provide a reasonable solution. Instead of properly resolving the issue, they hide behind company policies and expect customers to accept an unfair outcome.
I have completely lost my trust in SNKRDUNK.
This experience has made me question the platform’s buyer protection and customer service standards. I cannot recommend an app that fails to properly protect its customers even after confirming that the seller made a mistake.
Worst shopping experience. Worst customer support. Extremely disappointing buyer protection.
I hope other buyers think twice before purchasing from this platform. Customers deserve honesty, accountability, and fair treatment — not excuses and restricted coupons.
Response from developer
Thank you for sharing your feedback. Regarding your transaction, we provided you with two resolution options: a full return and refund, or an alternative compensation coupon. As you selected the coupon option, we promptly issued it to your account in accordance with your choice. If your preference had changed afterward, we wish you had reached out to us at that time. For any future orders, please never hesitate to contact us anytime if you have any questions or concerns. To provide some context, while our domestic Japanese service generally handles such cases with full returns and refunds, our international platform offers the coupon option based on customer feedback—many international trading card buyers prefer to keep the item using a shipping-equivalent coupon rather than returning it. If there is anything else you need assistance with, please reach out to our customer support team directly. We apologize for any inconvenience this situation may have caused.
Bey ordered
Response from developer
Thank you so much for your kind words and support! We’re delighted to hear that you enjoy using SNKRDUNK to find what you’re looking for. We hope you continue to enjoy shopping with us!
UI/UX 왜 바꿨어요
Now if i put any keyword, every single items are shown and very hard to find certain listing. Please turn it back to old version
Response from developer
Thank you for sharing your detailed feedback about our updated search function! Regarding your comment, we would like to share with you that you can now restore the simplified catalog view by checking the "Group by product" box located right under the search bar. This condenses individual listings (like PSA 10 or PSA 9 grades) back into single item pages so you can browse main products easily without seeing every single listing at once. We appreciate your feedback as we continue improving the search experience!
Bug - not really
Response from developer
Thank you for your feedback! Please rest assured that we are always fully committed to resolving any issues our users experience, and we are here to help you every step of the way. To help us resolve this checkout loop for you immediately, please feel free to reach out to our support team directly at information@snkrdunk.com. If you can provide your registered email address and a quick screenshot of the error, we will investigate right away and ensure you can complete your purchase smoothly. We look forward to assisting you and getting this sorted out for you!
추천인코드 입력하고 5딸라 쿠폰 받자
Response from developer
Thank you for using SNKRDUNK and for participating in our Refer-a-Friend campaign! We hope you continue to enjoy shopping on our app. If you ever have any questions or need assistance with your transactions, please feel free to reach out to our support team at any time.
추천인코드 부탁드려요!!
Response from developer
Thank you so much for using SNKRDUNK and for participating in our Refer-a-Friend campaign! We hope you continue to enjoy shopping on our app. If you have any questions, feel free to reach out to our support team at any time.
Favorite
Response from developer
Thank you for the awesome review! We’re very glad you’re enjoying SNKRDUNK for your Pokémon TCG collection. Thanks for being part of our community! 🙌
추천인 코드
입력하시면 쿠폰 받으실수 있어요!!
Response from developer
Thank you for using SNKRDUNK and for participating in our Refer-a-Friend campaign! We hope you continue to enjoy shopping on our app. If you ever have any questions or need assistance with your transactions, please feel free to reach out to our support team at any time.
추천인할인코드 입니다!!
Response from developer
We appreciate you using SNKRDUNK and sharing the love through our Refer-a-Friend initiative! Enjoy your shopping experience on the app. Should you ever need assistance or have questions about an order, our support team is always here to help.
좋습니다
Response from developer
Thank you for your wonderful review and valuable feedback! We will definitely share your request for Korean language support with our team and will make every effort to improve our services in the future. We truly appreciate your continued support of SNKRDUNK!
Best place to buy authentic products from Japan
Response from developer
Thank you so much for your incredibly kind words and for taking the time to leave such a wonderful review! We at SNKRDUNK are deeply committed to providing a secure and reliable platform for all our customers, and your fantastic feedback strongly motivates our entire team to keep delivering top-notch service. If there is anything else we can assist you with in the future, please do not hesitate to reach out. We look forward to serving you again soon!
추천인코드
많이 입력부탁드려요~~
Response from developer
Thank you for using SNKRDUNK and for participating in our Refer-a-Friend campaign! We hope you continue to enjoy shopping on our app. If you ever have any questions or need assistance with your transactions, please feel free to reach out to our support team at any time.
추천코드 :3STEC7
추천 코드 : VFH9GE, 5$ 쿠폰
추천코드!!
Delay and not organized
Horrible Buyer Experience
Extremely disappointed with the customer support team.
Similar to StockX
Great authentication process !
Have buy a Supreme X Dickies leather work jacket from them … arrived brand new after authentication from them and all duty and taxes was properly paid directly with them for shipping to Canada !
Will recommend !
