Snuza Hero not supported
Your application is useless
Bad
Nic nie działa, not working
Not user friendly, very buggy
If you look at the app history it shows multiple bug fixes. There's still many more to fix. The app is also not user friendly by any means, their layout doesn't make sense to an end user. I feel they severely lacked on product and app development, I would not recommend the Snuza pico2 nor the app due to constant disconnects and very poor Bluetooth range. The child can't be in a separate room which partially defeats the whole products purpose
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Response from developer
Thank you for your feedback. We would appreciate it if you could contact us at support@snuza.com so we can investigate the issues you are experiencing further. We look forward to hearing from you and assisting you. Best regards,Snuza Support
Not recommend
Only works if we are in the same room with the baby, otherwise it disconnects, it also gives fake alarms often… maybe if the product could connect to the application via wifi instead of bluetooth, it would be worth the price more…
Not working
That app not connecting serial number
Good product
New version much better and user friendly
Won’t accept serial number?
Spent nearly £100 for this gadget just for the app to let it down. It won’t accept the serial number so it won’t pair to my phone!!
Rubbish
Worst app I’ve used, sat with my child on my knee and it still won’t connect
Great peace of mind
Very reassuring
Not worth the investment- sadly. App is lackluster
Unfortunately, I will likely be returning this. I spent $300 with high hopes that this would be exactly what I was looking for in a monitoring system. In some ways, it was. That’s the confusing part. This product is decent. It has potential to be really popular and marketed in ways that would launch the product into success. The web app developer (if there is one) should be fired. This app is so bare bones it is as if a 9 year old created it. It is NOT user friendly, but is oddly basic in functions which is contradictory in itself. There is no clear or obvious way to extrapolate the data or info you need. No way to export the data for a night of sleep. You are able to reveal the most recent 5 minutes of data and then manually toggle back by increments of 5 minutes but this is ridiculous and not helpful in the slightest bit. The app takes up A LOT of battery life and must be running while you sleep so your phone must be plugged in. The app visually stinks. There are random colorless areas in the charts they provide. Why does my child constantly look like he’s in limbo temperature wise? He’s not in the green or the red area, just uncolored. ODD! They missed the mark on this app majorly. There is opportunity to provide a real dashboard which would provide recommended or average goals for temperature, breathing and wake times, etc. They could provide a forum where other users could message and ask questions, share tips, etc. They could have updated the software on their devices which would have saved the consumer the insane hassle of getting this thing set up. The instructions aren’t even helpful. For $300 this should be user friendly, informative, helpful and ready to go out of the box. I work on commercializing products and am sad that a “good” and very marketable product will fail due to horrible marketing and technology in the web app development stage. Sad!
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Response from developer
We appreciate the honest feedback as we are always looking to improve. The app developer is already looking into some of the suggestions/feedback provided. Can you please send an email to support@snuza.com so we can investigate/resolve some of the other issues raised. Look forward to being intouch. Regards Snuza Support.
Useless
Unreliable, always loose connection, doesn’t let the baby sleep.
The app is crashing.
It is very disturbing to wake up and realize that the app just closed itself over the night. I just hope that it doesnt mean that the device is not working, only that the app is bad..
Useful with comments
Please modernize the app, use a modern chart lib instead the current one which is unusable. I was unable to set volume of breathe beeps from the app. Sleep/awake detection and rotation direction is not accurate but anyway I can recommend the product.
Disappointed
I really hoped for over $225 this would be awesome but I was wrong. It worked really great for the first two months but now when I go to bed I wake to find my app closed by itself and stopped monitoring my babies breathing. It no longer alerts when he stops breathing or when he rolls to his tummy. I am extremely bothered by this. I got this to give me piece of mind but now that it no longer works correct I have more anxiety then ever before.
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Response from developer
We appreciate your feedback. Can you please send a mail to support@snuza.com so that we can assist in resolving this issue. Look forward to hearing from you. Regards Snuza Support
Good, but sometimes it crashes
Very useful application, although since the previous version, the application crashes many times without any notification. only when I look at it, it turns out that it doesn't work and it's quite scary and annoying.
Update
Every update it is worse. Now i can not see data from monitor without connection with the phone. Before you could see what was the sleeprate before you switch on the phone connection.
New app sucks!! Dont buy the snuze!
My phone gives no alarm anymore.. the app before this new app made a loud sound even when the app runs in background. Now nothing.. only with the app open but my phone goes on lock after 30 seconds.. so no warning when my kid runs a fever or stops breathing.. it is dangarous!
Update bug
Since update my sleep graph is no longer recording sleep patterns.
The home screen will say baby is asleep but press the sleep widget and it will say baby is awake. Open the sleep graph and it stopped recording yesterday.
The home screen will say baby is asleep but press the sleep widget and it will say baby is awake. Open the sleep graph and it stopped recording yesterday.
