Terrible software
App constantly loses connection to WiFi, rendering the entire product useless.
Will not connect to wifi
I’m very tech savvy and for the life of me cannot get this to connect to the 2.4G WiFi no matter what I reset. NEVER BUYING THIS AGAIN
Boo: Paid Subscription
Owlet introduced a paid subscription for extra insights, which is such a disappointing money grab. The owlet is already an expensive product, so I would have hoped that Owlet would want to serve their customers by giving everyone the latest and greatest of insights that the base product is capable of. Imagine if iPhones made you pay for the IOS updates! It feels like that.
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Constant app issues, but we love the sock
Yet another update, yet another thing that isn’t working correctly now. Someone do a beta testing app before releasing to the actual app! Constant camera connectivity issues (we have been using this for 3+ years, we’ve done all the troubleshooting, save your breath), a couple of months ago after an update all of a sudden the sound went completely awful on the cameras and it has to be turned all the way up and now everything sounds garbled (yes, we’ve tried two different cameras, and in multiple locations/homes), that has never resolved, videos only viewable for 24hrs without a subscription (BS), and now the latest update, the Picture in Picture function has gone completely black and doesn’t work anymore. The sock gave us peace of mind, and we love it, (for ppl who complain about false alarms with the sock, learn to put it in correctly and use socks or footie pj’s - I have the most restless child and we have had minimal issues), but good god, the camera and app issues have been a constant source of irritation. We have a basic sound monitor as backup because we can’t trust the app/camera to stay connected throughout the night. Every “bug fix and performance enhancement” update released seems to create more issues than whatever it was they were trying to “fix”. Updates need to be tested before being pushed, that clearly is NOT happening.
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Camera or App problem!
I have to clear the app out of my task bar to make the camera load, if I have forgotten to do this it won’t load!
