Customer service don’t care
I’ve never left a review on any app before. Customer service is utterly callous. Shocking beyond belief. Avoid.
Love the reassurance hate the wifi connect.
I have been using the sock for about 9 months, most nights it has worked perfectly! Good readings ( sometimes, they have been off recently) I’ve had so many issues loading my sons vitals, hell even getting the app to connect to the wifi alone has been such an issue. I have had to try and get it to connect to my wifi for and 40 minutes. I deleted the app and redownloaded it, I’ve had to fully delete the sock from the app and fully reconnect ( multiple times ) I don’t know what happened recently, but it should be fixed for the price people pay for your product. this goes for the camera and sock.:/
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Terrible Functioning Baby Monitor Camera & App
I don’t know what keeps happening with this app, the feed is super delayed, the temperature and humidity doesn’t work 90% of the time, and about 80% of the time
it takes more than 20 seconds to even load when you try to pull it up on your phone to see your baby.
we do not use the sock, just the camera. really wish we had gotten a different brand. we’ve barely been using it 3 months and have all these issues.
it takes more than 20 seconds to even load when you try to pull it up on your phone to see your baby.
we do not use the sock, just the camera. really wish we had gotten a different brand. we’ve barely been using it 3 months and have all these issues.
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Great when it DOES work
This would be a 5/5 product if it was reliable for me. For some reason randomly it won’t connect to my internet. I have high speed fiber internet where I get full signal everywhere in my house on every electronic I have. However, for some reason the cameras (I have 2), will loose signal. Then instead of automatically trying to reconnect, it’ll just stay on the “try again” to connect screen instead of auto connecting. Currently 1:30am and I was awoken because I heard my screaming baby, who woke up my now screaming toddler through the walls and not the camera. If the camera could just stay connected and be reliable then I could’ve comforted her before it escalated to this (also when I woke I pressed the try again and it immediately connected). I’m to the point I’m going to get a camera that connects via Bluetooth. I regret spending all this money on owlet.
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Straight trash
This camera is set up in the room adjacent to the WiFi and it still barely works. My toddler and I just watch this camera click on and off until he falls asleep. Then when I leave his room, I have to be within earshot because it doesn’t work. Looks nice.
Peace of mind but glitchy connection
Love and hate!
Absolutely could not get through the night without the sock but the constant connection errors and beeping have led to sensor fatigue where I almost missed a low oxygen alert because of the constant beeping.
The sock cannot be very far away from the base station, so every time we move rooms I have to unplug the base and move it around the house.
The sock is constantly disconnecting from the base station and beeping. Very frustrating. But the peace of mind from watching and reading the levels is worth it so I highly recommend it regardless.
Absolutely could not get through the night without the sock but the constant connection errors and beeping have led to sensor fatigue where I almost missed a low oxygen alert because of the constant beeping.
The sock cannot be very far away from the base station, so every time we move rooms I have to unplug the base and move it around the house.
The sock is constantly disconnecting from the base station and beeping. Very frustrating. But the peace of mind from watching and reading the levels is worth it so I highly recommend it regardless.
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Add Live Health Widgets!
The app is great, had to change WiFi name so it had no spaces to get it to connect/work with the sock. After that it’s been smooth sailing!
I'd love for the Owlet app to offer a widget or lock-screen/screensaver display that shows live health readings from the Dream Sock with Health Notifications. Ideally, it would be visible on my phone's home screen and when the phone is locked or in screensaver mode, so I can quickly see my baby's current heart rate and oxygen level whether my phone is open or closed. This would give me quick reassurance, especially overnight or when my hands are full
I'd love for the Owlet app to offer a widget or lock-screen/screensaver display that shows live health readings from the Dream Sock with Health Notifications. Ideally, it would be visible on my phone's home screen and when the phone is locked or in screensaver mode, so I can quickly see my baby's current heart rate and oxygen level whether my phone is open or closed. This would give me quick reassurance, especially overnight or when my hands are full
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Anxiety Inducing
We use the app for my babies Owlet sock, and suddenly it stopped functioning. It states that the sock is charging while my baby has it on. Then it’ll state it’s reading and connecting to the station. All night, we were unable to use it. Most anxiety inducing situation for new parents, with a newborn.
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Disconnects
Used to love my Owlet but ever since the last update it keeps “disconnecting” I have to keep resyncing it and connecting it to the WiFi.
Wouldn’t buy it again
Camera feed hardly ever loads requiring an app restart or camera reset, sock disconnects from base station frequently even though it’s like 10 ft away waking up the baby randomly, app will constantly beg you to play $10 a month for white noise and worthless AI sleep summaries.
Not great recently
We’ve had the owlet camera for a couple years and it’s worked great for us, but recently when attempting to view the camera or speak to our child through the camera it constantly goes through a series of checking humidity, testing connection, checking security, etc. it does this CONSTANTLY to the point it’s not usable.
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SLOW TO LOAD LIVE FEED
It is extremely frustrating how long the camera take to “load” when I URGENTLY need to check on my infant using the app. The stupid loading screen messages like “almost there” “finding your best connection” and a bunch of other nonsense is ridiculous.
Unreliable
App often takes minutes to load the video feed despite excellent high speed internet coverage in my home.
Latest edition of app added fake loading messages to try and cover up the atrocious wait times.
Customer support is not helpful. Would highly recommend the other leading brand, and would switch if I didn’t already make the hardware investment.
Latest edition of app added fake loading messages to try and cover up the atrocious wait times.
Customer support is not helpful. Would highly recommend the other leading brand, and would switch if I didn’t already make the hardware investment.
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Dangerous Reliability Issue! Frozen Video With No Warning!
We trusted this device completely to monitor our baby’s safety. That trust is now gone.
During a nap, the Owlet camera froze while displaying an image of our baby peacefully sleeping. There was absolutely no warning, notification, or indication that the video and audio feed had stopped working.
Meanwhile, our baby had woken up and was crying, and we had no idea. The monitor continued showing her sound asleep, giving us a completely false sense of security.
It wasn’t until we physically heard her crying from her room that we rushed in and discovered what had happened. We have no idea how long she had been awake and crying. Even after picking her up and bringing her out of the room, the Owlet monitor was STILL displaying the frozen image of her sleeping.
This is an absolutely unacceptable failure for a product marketed to parents for monitoring their children.
If a camera loses its connection, experiences transmission issues, or the video feed freezes, there MUST be an immediate, unmistakable alert notifying parents that the feed is no longer live. Continuing to display a frozen image as though everything is functioning normally is dangerously misleading.
Parents purchase these devices because they trust them to help keep their children safe. A monitor that silently freezes while making parents believe their child is peacefully sleeping is worse than a monitor that clearly disconnects.
Technical glitches happen. Failing to notify parents that their monitor is no longer functioning is an entirely different level of failure.
You can compromise on a lot of things, but not the safety of our children.
Our trust in Owlet has been completely destroyed. Until this serious reliability and safety issue is addressed, I cannot recommend this product to any parent.
During a nap, the Owlet camera froze while displaying an image of our baby peacefully sleeping. There was absolutely no warning, notification, or indication that the video and audio feed had stopped working.
Meanwhile, our baby had woken up and was crying, and we had no idea. The monitor continued showing her sound asleep, giving us a completely false sense of security.
It wasn’t until we physically heard her crying from her room that we rushed in and discovered what had happened. We have no idea how long she had been awake and crying. Even after picking her up and bringing her out of the room, the Owlet monitor was STILL displaying the frozen image of her sleeping.
This is an absolutely unacceptable failure for a product marketed to parents for monitoring their children.
If a camera loses its connection, experiences transmission issues, or the video feed freezes, there MUST be an immediate, unmistakable alert notifying parents that the feed is no longer live. Continuing to display a frozen image as though everything is functioning normally is dangerously misleading.
Parents purchase these devices because they trust them to help keep their children safe. A monitor that silently freezes while making parents believe their child is peacefully sleeping is worse than a monitor that clearly disconnects.
Technical glitches happen. Failing to notify parents that their monitor is no longer functioning is an entirely different level of failure.
You can compromise on a lot of things, but not the safety of our children.
Our trust in Owlet has been completely destroyed. Until this serious reliability and safety issue is addressed, I cannot recommend this product to any parent.
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App doesn’t work properly
Told me it was monitoring my baby and the sock wasn’t even on her foot. Constantly bugging out what did I even pay $600 for and then the app cost $140 for it to not even work. Angry is an understatement of how I feel
Update broke the app
Camera will not connect to live feed after app update. Terrible quality control.
Fart
Would be great if it ever connected, constantly staring at a loading screen
Super Shotty
We’ve had nothing but problems with this company. We have the Owlet 2. The service is always in and out. Can never get ahold of support to fix the issue. We have a great internet and everything. 0/10 would recommend.
Owlet
The Owlet helped me sleep better and feel more at peace knowing it was monitoring my baby. When my baby is sick, it has definitely come in handy
Buggy and unreliable
For the cameras, the app is constantly buggy and doesn’t open up when I need it to which forces me to close the app and reopen sometimes up to 5 times to get it to work and show me the camera. It’s an extremely unreliable app for the owlet cameras and I have to go in to kill it and restart the cameras for it to work. It’s very frustrating.
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