Picture this, as soon as you get baby down, after multiple tries, then, you open the owlet app. It reads "Owlet Cam Offline". Then it tells you to reset the camera, which requires you to reach over baby for 4 loud, annoying beeps. You attempt to restart wifi. No dice. You got to "customer care" which are just long articles, diverting you from speaking to any real human being. Do I reset the camera? Not successfully. I don't want to wake baby, and I end up needing to spend nap time in the nursery just clicking through support articles and figuring out what I need to do. Then, baby wakes up, and I don't have any more time to deal with it. I'm writing this review because this has happened to me 7/10 times, and its been irritating enough to make me regret putting this Big Brother device in my baby's nursery. This exhausted mom at nap time gives this experience a true 0/5 stars.
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