Unreliable
App often takes minutes to load the video feed despite excellent high speed internet coverage in my home.
Latest edition of app added fake loading messages to try and cover up the atrocious wait times.
Customer support is not helpful. Would highly recommend the other leading brand, and would switch if I didn’t already make the hardware investment.
Latest edition of app added fake loading messages to try and cover up the atrocious wait times.
Customer support is not helpful. Would highly recommend the other leading brand, and would switch if I didn’t already make the hardware investment.
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Dangerous Reliability Issue! Frozen Video With No Warning!
We trusted this device completely to monitor our baby’s safety. That trust is now gone.
During a nap, the Owlet camera froze while displaying an image of our baby peacefully sleeping. There was absolutely no warning, notification, or indication that the video and audio feed had stopped working.
Meanwhile, our baby had woken up and was crying, and we had no idea. The monitor continued showing her sound asleep, giving us a completely false sense of security.
It wasn’t until we physically heard her crying from her room that we rushed in and discovered what had happened. We have no idea how long she had been awake and crying. Even after picking her up and bringing her out of the room, the Owlet monitor was STILL displaying the frozen image of her sleeping.
This is an absolutely unacceptable failure for a product marketed to parents for monitoring their children.
If a camera loses its connection, experiences transmission issues, or the video feed freezes, there MUST be an immediate, unmistakable alert notifying parents that the feed is no longer live. Continuing to display a frozen image as though everything is functioning normally is dangerously misleading.
Parents purchase these devices because they trust them to help keep their children safe. A monitor that silently freezes while making parents believe their child is peacefully sleeping is worse than a monitor that clearly disconnects.
Technical glitches happen. Failing to notify parents that their monitor is no longer functioning is an entirely different level of failure.
You can compromise on a lot of things, but not the safety of our children.
Our trust in Owlet has been completely destroyed. Until this serious reliability and safety issue is addressed, I cannot recommend this product to any parent.
During a nap, the Owlet camera froze while displaying an image of our baby peacefully sleeping. There was absolutely no warning, notification, or indication that the video and audio feed had stopped working.
Meanwhile, our baby had woken up and was crying, and we had no idea. The monitor continued showing her sound asleep, giving us a completely false sense of security.
It wasn’t until we physically heard her crying from her room that we rushed in and discovered what had happened. We have no idea how long she had been awake and crying. Even after picking her up and bringing her out of the room, the Owlet monitor was STILL displaying the frozen image of her sleeping.
This is an absolutely unacceptable failure for a product marketed to parents for monitoring their children.
If a camera loses its connection, experiences transmission issues, or the video feed freezes, there MUST be an immediate, unmistakable alert notifying parents that the feed is no longer live. Continuing to display a frozen image as though everything is functioning normally is dangerously misleading.
Parents purchase these devices because they trust them to help keep their children safe. A monitor that silently freezes while making parents believe their child is peacefully sleeping is worse than a monitor that clearly disconnects.
Technical glitches happen. Failing to notify parents that their monitor is no longer functioning is an entirely different level of failure.
You can compromise on a lot of things, but not the safety of our children.
Our trust in Owlet has been completely destroyed. Until this serious reliability and safety issue is addressed, I cannot recommend this product to any parent.
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App doesn’t work properly
Told me it was monitoring my baby and the sock wasn’t even on her foot. Constantly bugging out what did I even pay $600 for and then the app cost $140 for it to not even work. Angry is an understatement of how I feel
Update broke the app
Camera will not connect to live feed after app update. Terrible quality control.
Fart
Would be great if it ever connected, constantly staring at a loading screen
Super Shotty
We’ve had nothing but problems with this company. We have the Owlet 2. The service is always in and out. Can never get ahold of support to fix the issue. We have a great internet and everything. 0/10 would recommend.
Owlet
The Owlet helped me sleep better and feel more at peace knowing it was monitoring my baby. When my baby is sick, it has definitely come in handy
Buggy and unreliable
For the cameras, the app is constantly buggy and doesn’t open up when I need it to which forces me to close the app and reopen sometimes up to 5 times to get it to work and show me the camera. It’s an extremely unreliable app for the owlet cameras and I have to go in to kill it and restart the cameras for it to work. It’s very frustrating.
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Not great
I think they deleted my review so I am writing jt again. I’d rather choose another camera because their app is horrible. It frequently doesn’t load the video at the time I need to check on my baby, so it is really frustrating to use.
Terrible app
I hate this app and this stupid camera. Never works or connects to phone
Hardly ever works!
I have had this camera for five years now and it has never worked well for me. It works just fine on my husband's android, but it takes forever to load on my iPhone. Half the time it will not even load! It is so so frustrating, I don't know why we got it.
Not worth the hassle
The number of times this camera disconnects and either the app or the camera its self needs to be reset would be comical if it wasn’t so infuriating.
Camera wouldn’t connect for days, so I finally went ahead and tried resetting it, now I can’t set it up again, it won’t complete the pairing process.
Great when it works, but not worth the trouble.
Camera wouldn’t connect for days, so I finally went ahead and tried resetting it, now I can’t set it up again, it won’t complete the pairing process.
Great when it works, but not worth the trouble.
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App is awful
I have so many issues with this app. The latest update is terrible, constantly stuck on the ‘almost ready’ wheel. We don’t use the sock anymore as it broke (for a third time), but now this awful app renders the camera useless as it never loads. Would not recommend the sock or camera, plenty of other cheaper options
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Great product…
When it actually works when you open the app , constantly getting it bugging out post update on iOS see temperatures humidity and noise but camera just times out
Sock User - MORE WIDGETS
My husband and I love this sock! After spending some time with the NICU, this purchase was non-negotiable.
I wish there were more visuals, I wish I was able to lock my phone and still see the BPM’s or oxygen level levels or on the widget app on my home screen still see the same information. I don’t wanna add or edit nap sessions.
I have a separate monitor propped up every night and then I have my phone set up right next to it with the owlet app open and after a certain amount of time when my phone goes dark I can no longer see his BPM‘s or oxygen levels. But I can still hear him on the monitor. I would love something on the lock screen, more options on the Home Screen/night mode widgets ❤️ visuals are everything
I wish there were more visuals, I wish I was able to lock my phone and still see the BPM’s or oxygen level levels or on the widget app on my home screen still see the same information. I don’t wanna add or edit nap sessions.
I have a separate monitor propped up every night and then I have my phone set up right next to it with the owlet app open and after a certain amount of time when my phone goes dark I can no longer see his BPM‘s or oxygen levels. But I can still hear him on the monitor. I would love something on the lock screen, more options on the Home Screen/night mode widgets ❤️ visuals are everything
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Amazing purchase
I love this sock, it helps ease my crazy mind and thinking something will happen while i’m asleep. I’ve only had 1 false alarm, it definitely scared me but knowing that it works makes me feel better. I only wish that I could rock my baby to sleep without the alarm going off that it can’t get a reading. And the camera, i wish it wasn’t so delayed so i know what’s happening at that moment. Other than that it’s amazing and would definitely recommend to family and friends.
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Issues
Has issues connecting to new WiFi
Broken again. Don’t buy this
The recent update has rendered the camera absolutely useless again. How this app is rated so highly on the App Store I’ll never know (fake reviews?). In the year we have had this absurdly expensive regret-purchase, it’s probably worked less than 30% of the time. The £30 Amazon version has worked 100% of the time. We tried to persevere because we had spent so much but that just meant we went past the point where we could get a refund for it. They will never invest what they need to to get the app to work because suckers like me keep buying it because we thought high price meant quality. This product is broken by design. I give up and am switching to our cheap back up permanently. Don’t waste your money.
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Not worth it
Half the time it doesn’t connect, doesn’t show you room temp or humidity, doesn’t record when it should and now the night feed has gone a weird purple which seems to be some fault. Regret purchasing and would not recommend.
Saved our son’s life
Our owlet monitor warned us when our son stopped breathing and allowed us to act quickly preventing any possibility of SIDS.
