START GIVING MORE THAN 10 SCANS PER MONTH
I usually don’t comment or leave reviews but I love the coupons and all but I hate the fact that I am only able to scan 10 bottles per month. They should allow more 10 is a joke. I hate it. Please allow us to scan more I have 2 trash bags full of bottles. Having coupons especially for those parents that pay for formula and doesn’t get any aid that will be very helpful. Thanks.
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Response from developer
We hear your frustrations and we'll be sure to share the feedback with our team.
Was working fine but now I can’t login
Everything was working fine before August 1st but now I can’t login on the app. I can login to the website on my browser and access my coupons but I can only scan any QR codes using the app. I’ve emailed CS twice and they say I should be able to login so I sent them screenshot of the error message. Hoping this gets resolved soon.
Edited: they responded saying “happy to see you’ve been able to login” but what they don’t realize is I had to have my husband download the app on his phone so I could scan the QR codes. It’s still not working on mine. In fact, now when I click on the app tile it doesn’t load at all.
Edited: they responded saying “happy to see you’ve been able to login” but what they don’t realize is I had to have my husband download the app on his phone so I could scan the QR codes. It’s still not working on mine. In fact, now when I click on the app tile it doesn’t load at all.
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Response from developer
We're happy to see that you've since been able to successfully log in! If you continue to experience issues, please give our team a call so we can help: 800-232-7677, M-F from 9am-6pm, ET
Was working fine but now I can’t login
Everything was working fine before August 1st but now I can’t login on the app. I can login to the website on my browser and access my coupons but I can only scan any QR codes using the app. I’ve emailed CS twice and they say I should be able to login so I sent them screenshot of the error message. Hoping this gets resolved soon.
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Used to be good
Ever since they added this version I stopped receiving rewards. Made it to 35 points that took me 8 months to get to and points restarted without reward. They claimed I’d receive it in the mail but never got anything. Usually you get a coupon for every 5 points and they stopped doing that too. Customer service doesn’t get back to you. So sad that it doesn’t work like it used to.
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Response from developer
Our team would like to look at your membership to see how we can help. Feel free to give us a call at 800-232-7677, M-F from 9am-6pm, ET. Thanks, and we hope to hear from you soon!
Punishing the Customers
Before signing up for the app, I would receive tons of coupons in the mail. After severely cutting my hand opening the formula, Similac convinced me the online rewards system was so much better than the checks and they could quickly send me coupons for my troubles. BIGGEST MISTAKE. I go through a bottle of liquid formula a day with my child. To be maxed out for scans at 10 each month is insulting but to finally reach my $12 reward and getting a message that “coupon is invalid” when I go to use it is the biggest slap in the face to the consumer. So now not only do I no longer receive mailed coupons, I now can’t use the ONE coupon I have obtained over months. I’d also like to note the digital coupons I was promised for my troubles cutting my hand were NEVER uploaded. In a time when prices are constantly going up on everything, Similac has now slapped new parents in the face instead of helping.
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Response from developer
We understand the concern and our team would like to learn more. Please give us a call at 800-850-7677, Monday-Friday from 8:30am-5pm, ET & reference customer# 04963455. Thanks and we hope to hear from you soon.
