Was working fine but now I can’t login
Everything was working fine before August 1st but now I can’t login on the app. I can login to the website on my browser and access my coupons but I can only scan any QR codes using the app. I’ve emailed CS twice and they say I should be able to login so I sent them screenshot of the error message. Hoping this gets resolved soon.
Show more
Used to be good
Ever since they added this version I stopped receiving rewards. Made it to 35 points that took me 8 months to get to and points restarted without reward. They claimed I’d receive it in the mail but never got anything. Usually you get a coupon for every 5 points and they stopped doing that too. Customer service doesn’t get back to you. So sad that it doesn’t work like it used to.
Show more
Response from developer
Our team would like to look at your membership to see how we can help. Feel free to give us a call at 800-232-7677, M-F from 9am-6pm, ET. Thanks, and we hope to hear from you soon!
Punishing the Customers
Before signing up for the app, I would receive tons of coupons in the mail. After severely cutting my hand opening the formula, Similac convinced me the online rewards system was so much better than the checks and they could quickly send me coupons for my troubles. BIGGEST MISTAKE. I go through a bottle of liquid formula a day with my child. To be maxed out for scans at 10 each month is insulting but to finally reach my $12 reward and getting a message that “coupon is invalid” when I go to use it is the biggest slap in the face to the consumer. So now not only do I no longer receive mailed coupons, I now can’t use the ONE coupon I have obtained over months. I’d also like to note the digital coupons I was promised for my troubles cutting my hand were NEVER uploaded. In a time when prices are constantly going up on everything, Similac has now slapped new parents in the face instead of helping.
Show more
Response from developer
We understand the concern and our team would like to learn more. Please give us a call at 800-850-7677, Monday-Friday from 8:30am-5pm, ET & reference customer# 04963455. Thanks and we hope to hear from you soon.
The app is not great
The app itself is just bad. I’ve scanned a few cans recently and I didn’t even get points for it. With the Pampers app, when I scan a diaper pack, it shows up immediately. Similac can do the same. Also, I hit 35 points and didn’t get a coupon for that. I used to get more coupons when it was by mail. Definitely some bugs that need to be figured out.
Show more
Response from developer
We would like to look into this for you! Please send us send details here: https://abbo.tt/3M9JP4
App is okay, rewards are lacking
The recent update made the app much more user friendly, and the scans were increased from 5 to 10 per month, but when you have twins and spend over $1400 a month on Similac, 10 scans a month to receive a few $3 or $5 coupons that you have to fight with the cashier about every single time is a lot. Similac is extremely expensive and the rewards program feels less like a rewards program and more like another thing to have to do. I much prefer the mailed checks but only received those one time when the babies were born.
Show more
Response from developer
Our team would like to take a look at your membership to see how we can help. Please give us a call at 800-232-7677, M-F from 9am-6pm, ET. Thanks!
