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MySimilac Rewards User Reviews

MySimilac Rewards
🌟 Lifestyle
🛍️ Shopping

Customer Experience

Positive experience14.8% of reviews
Neutral29.6% of reviews
Negative experience55.6% of reviews

~ Based on 27 written reviews from the US App Store.

Is MySimilac Rewards Safe?

MySimilac Rewards has mixed safety signals based on user ratings. AppsHunter Safety Score for MySimilac Rewards is 55/100.

This assessment is based on 68 user ratings, with an App Store average of 2.5/5.

Safety Analysis

26.5% of ratings point to a safe experience
16.2% of ratings suggest some concerns
57.4% of ratings point to a risky experience

~ Based on 68 App Store ratings for MySimilac Rewards.

Is MySimilac Rewards Legit?

MySimilac Rewards appears legitimate, with a few gaps. AppsHunter Legitimacy Score for MySimilac Rewards is 75/100.

Based on 75 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

START GIVING MORE THAN 10 SCANS PER MONTH

I usually don’t comment or leave reviews but I love the coupons and all but I hate the fact that I am only able to scan 10 bottles per month. They should allow more 10 is a joke. I hate it. Please allow us to scan more I have 2 trash bags full of bottles. Having coupons especially for those parents that pay for formula and doesn’t get any aid that will be very helpful. Thanks.
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yetz14yetz14

Response from developer

We hear your frustrations and we'll be sure to share the feedback with our team.

Was working fine but now I can’t login

Everything was working fine before August 1st but now I can’t login on the app. I can login to the website on my browser and access my coupons but I can only scan any QR codes using the app. I’ve emailed CS twice and they say I should be able to login so I sent them screenshot of the error message. Hoping this gets resolved soon.

Edited: they responded saying “happy to see you’ve been able to login” but what they don’t realize is I had to have my husband download the app on his phone so I could scan the QR codes. It’s still not working on mine. In fact, now when I click on the app tile it doesn’t load at all.
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LAB LVRLAB LVR

Response from developer

We're happy to see that you've since been able to successfully log in! If you continue to experience issues, please give our team a call so we can help: 800-232-7677, M-F from 9am-6pm, ET

Was working fine but now I can’t login

Everything was working fine before August 1st but now I can’t login on the app. I can login to the website on my browser and access my coupons but I can only scan any QR codes using the app. I’ve emailed CS twice and they say I should be able to login so I sent them screenshot of the error message. Hoping this gets resolved soon.
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LAB LVRLAB LVR

Used to be good

Ever since they added this version I stopped receiving rewards. Made it to 35 points that took me 8 months to get to and points restarted without reward. They claimed I’d receive it in the mail but never got anything. Usually you get a coupon for every 5 points and they stopped doing that too. Customer service doesn’t get back to you. So sad that it doesn’t work like it used to.
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Lexliie_sLexliie_s

Response from developer

Our team would like to look at your membership to see how we can help. Feel free to give us a call at 800-232-7677, M-F from 9am-6pm, ET. Thanks, and we hope to hear from you soon!

Punishing the Customers

Before signing up for the app, I would receive tons of coupons in the mail. After severely cutting my hand opening the formula, Similac convinced me the online rewards system was so much better than the checks and they could quickly send me coupons for my troubles. BIGGEST MISTAKE. I go through a bottle of liquid formula a day with my child. To be maxed out for scans at 10 each month is insulting but to finally reach my $12 reward and getting a message that “coupon is invalid” when I go to use it is the biggest slap in the face to the consumer. So now not only do I no longer receive mailed coupons, I now can’t use the ONE coupon I have obtained over months. I’d also like to note the digital coupons I was promised for my troubles cutting my hand were NEVER uploaded. In a time when prices are constantly going up on everything, Similac has now slapped new parents in the face instead of helping.
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Sarahwithah9Sarahwithah9

Response from developer

We understand the concern and our team would like to learn more. Please give us a call at 800-850-7677, Monday-Friday from 8:30am-5pm, ET & reference customer# 04963455. Thanks and we hope to hear from you soon.

The app is not great

The app itself is just bad. I’ve scanned a few cans recently and I didn’t even get points for it. With the Pampers app, when I scan a diaper pack, it shows up immediately. Similac can do the same. Also, I hit 35 points and didn’t get a coupon for that. I used to get more coupons when it was by mail. Definitely some bugs that need to be figured out.
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EmilyV825EmilyV825

Response from developer

We would like to look into this for you! Please send us send details here: https://abbo.tt/3M9JP4

App is okay, rewards are lacking

The recent update made the app much more user friendly, and the scans were increased from 5 to 10 per month, but when you have twins and spend over $1400 a month on Similac, 10 scans a month to receive a few $3 or $5 coupons that you have to fight with the cashier about every single time is a lot. Similac is extremely expensive and the rewards program feels less like a rewards program and more like another thing to have to do. I much prefer the mailed checks but only received those one time when the babies were born.
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Jackie.kwJackie.kw

Response from developer

Our team would like to take a look at your membership to see how we can help. Please give us a call at 800-232-7677, M-F from 9am-6pm, ET. Thanks!

Disappointed

I’m a bit annoyed with all the changes. I had a lot of issues scanning on the website. Now the rules changed and limiting scans on the app. Why is similac doing this to their valued customers? It makes me want to switch formulas and not recommend this brand anymore because to make these major changes seems a bit greedy.
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ZeldaFruitZeldaFruit

Response from developer

Sorry to hear you're frustrated and our team would be happy to clarify some of the changes with the app launch. Feel free to call 800-232-7677, M-F from 9am-6pm, ET for assistance.

Rewards don’t work, app not great either

Too many points lost. I have been using the reward program for almost a year I used the app all the time to try to build rewards. Claims 5 points for each coupon used. Never received any of these even months later. I should have earned the $12 coupon many times over, but have never gotten it issued even once. Kind of weird there is no easy way to see your point history. Huge lack of transparency. Also the coupons slowed way down. I haven’t received even one in months. App is not great either. My baby is reliant on similac now at this point, but any other babies after will be using enfamil or another brand that is not so frustrating to regularly use.
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EmilybataEmilybata

Response from developer

We'll look into this for you! Please send us send details here: https://abbo.tt/3M9JP4

Limited amount of scans

I love that you can scan to earn points but clearly the creator of this app never used formula. You are only limited to 5 scans per month. Not helpful to earn rewards when we go through multiple cans and premade a month
4DBlackBelt4DBlackBelt

Response from developer

We’ve recently rolled out some updates and increased the scan limit to 10 per calendar month! Be sure to download the latest update to utilize the additional scans. While your camera will disable after 10 scans, there is currently a slight delay in the scan bar updating. Your scan progress will be accurately reflected within 24-48 hours.

Terrible rewards program

My son is 7 months old, and we’ve spent hundreds on formula. We still have only 23 out of 35 scans until we unlock a $12 coupon. There were so many coupons for the first 3-4 months, but now I might as well not use the app to be honest. Wish it was more realistic to earn rewards.
purplerain1999purplerain1999

Response from developer

Sorry to hear this! Give us a call so we can troubleshoot this for you: 800-232-7677, M-F from 9am-6pm, ET

Major upgrade

I love this app, and the rewards are great. My only setback is it should not limit the scans to only 5 per month. As a mom who has twins that consumes more and have to buy tons of milk is kind of sad that I can’t do more scans. Hopefully this is something they will look into and change in the near future!
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Milkmama227Milkmama227

Response from developer

We appreciate the feedback and will be sure to share this with the team.

Can’t use my coupon

The app says I have a coupon when I click on it, it says it will take me to an external browser and nothing happens. I emailed Similac and hear nothing back. Are you missing to update the app? Please fix it
Mbudd22Mbudd22

Response from developer

We would like to look into this to see how we can help. Please give us a call at 800-232-7677, M-F from 9am-6pm, ET.

App Dysfunctional

The rewards were pretty good, however I’ve hardly gotten to use the coupons, because the app is always malfunctioning. The coupon either doesn’t work when I go use it or never loads for me to clip the coupon.
Al2016Al2016

Response from developer

That doesn't sound right! Can you give us a call so we can take a look at your membership? Our team can be reached at 800-232-7677, M-F from 9am-6pm, ET. Thanks!

Point and scan limitations

I dont understand how we are only allowed to scan 5 qr codes per month ive had this apo over a month and dont see any offers i have to wait over 2 months to be able ti reach 35 points and get an offer thats a long wait and not so beneficial for the struggling moms out there. There should be a purchase through the app and get us some points to be added to help us.
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banna11banna11

Response from developer

Along with the recent launch of our new app, we’ve made some updates to our MySimilac Rewards program. Previously, you were able to earn up to 5 points per each 35-point cycle and we've increased the scan limit to 5 scans per calendar month. You're also welcome to give us a call to learn more: 800-232-7677, M-F from 9am-6pm, ET

Convoluted rewards system

Confusing, overly complicated system of giving awards.

Collect five QR codes, then cash a coupon for five points, then hop on one foot for three hours, clap your hands four times, sprinkle some magic pixie dust, and maybe they’ll give you a coupon.

But probably not.
pserickspsericks

Response from developer

Sorry to hear you're not a fan and we'll be sure to share your feedback with the team.

Why change what’s working?

It’s a good app. Awesome to scan and get rewards because times are hard out here. But now you can only get 5 scans per month? My baby drinks so much milk. So it’d be nice to be able to scan as much as you want like it used to.
cee124456800cee124456800

Response from developer

We appreciate the feedback and will be sure to share this with the team.

Limits savings & Number of scans

The app itself is an improvement. But I am disappointed that they now have a “LIMIT OF SCANS PER MONTH”??? At first it told me I reached the max of 5 per 24 hours & all of the sudden it’s per month? I buy ready made formula by the case & as a busy mom I just want to scan them all at once & rack up my savings. Now my savings are limited? It’s just frustrating.
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Frankalicious<3Frankalicious<3

Response from developer

Our team would like to chat with you live to see how we can help with this. Please give us a call when you have a few minutes to spare at 800-232-7677, M-F from 9am-6pm, ET. Thanks, and we hope to hear from you soon!

Scans not working!

I have had nothing but issues since the app released. My points never add to my account. I have contacted support and nothing gets resolved. Please fix this!
Kailey L SKailey L S

Response from developer

Sorry to hear you're frustrated! Previously, you were able to earn up to 5 points per each 35-point cycle and we've increased the scan limit to 5 per calendar month. We’re also offering more frequent digital rewards, giving you more opportunities to earn and redeem over time. You're welcome to call the team to learn more: 800-232-7677, M-F from 9am-6pm, ET

Love the app hate the rewards program

I love any app where I can earn points and win coupons because these days everything is so expensive. I think it is absolutely ridiculous that we are only allowed to get five scans per month. Those scans are only worth one point. I could understand if the scans were worth five points each, but for them to only be worth one point it makes no sense for us to only be allowed five scans. That is not at all in favor of us Mom’s and that is why you get a one star rating. Do better Similac.
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L.mn23L.mn23

Response from developer

We're sorry to hear this! To ensure we're able to explain the changes, please give us a call at 800-232-7677, M-F from 9am-6pm, ET.