Disappointing Customer Service
I purchased 2 complete set of boxes, folders, and personalized stickers, something I had wanted for years. Unfortunately, there were issues with the name stickers, one had a printing error, while the other was ordered incorrectly on our end.
We contacted the company promptly, but were told our only option was to repurchase both stickers for approximately $8 each. Despite reaching out multiple times, there was no willingness to offer a replacement, discount, or meet us halfway, as we were told this was simply their policy.
I understand policies regarding customer ordering errors, but considering we purchased the complete set and also experienced a printing issue, the lack of flexibility was disappointing. Unfortunately, this experience has made me reconsider purchasing the remaining baby book products or another box for my third child.
We contacted the company promptly, but were told our only option was to repurchase both stickers for approximately $8 each. Despite reaching out multiple times, there was no willingness to offer a replacement, discount, or meet us halfway, as we were told this was simply their policy.
I understand policies regarding customer ordering errors, but considering we purchased the complete set and also experienced a printing issue, the lack of flexibility was disappointing. Unfortunately, this experience has made me reconsider purchasing the remaining baby book products or another box for my third child.
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Best baby book
This was so easy to set up . You have to complete three chapters then they automatically get sent to you after you buy the book. You can set reminders so you don’t fall behind.
Perfect keepsake
I love this book so much. I’m giving it four stars because the UX of uploading/finding photos has changed but not for the better. It used to be simple to find photos, but now it’s a struggle.
Easy app and beautiful book
I have been using this app for 3 years. I love how it perfectly captures our family’s adventures and preserves them in a beautiful album. The app is so easy to use and has great features like uploading videos that are easy to access with QR codes printed on the pages. It has weekly questions to make sure you stay up to date on updating your book. I have pulled the album out during my daughter’s birthdays to highlight special moments through her year. I always get so many compliments on how beautiful the pages are and how organized the content is . Thank you for this product. Very well done.
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App crashes
I really want to love the app. I’ve heard fantastic things about the quality of printed pages, and I love the app when it works. But it doesn’t work very well. Pretty much crashes every time I upload something. Hopefully the development team can work out the kinks.
