No response
My notes have been pending for days. No response from customer service after several emails.
Wonderful
Soap AI has been a great help. It saves time as well as organizes the SOAP note in a good format. After download app, it didn’t need any template set up that I had seen on some other programs and didn’t need any instructions to get started as it is practitioner-friendly and from the very first use was helpful. it creates a great SOAP note (and blocks out from the note any non medical friendly chatting). Staff is interested in practitioners having a good experience. I’m grateful for Soap AI.
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Doesn’t work
I opened an account to try it out. Completed the practice conversation twice. The first time it didn’t record anything, the second time, it got the conversation all wrong and made a terrible note.
Response from developer
Hi Hcarmody, some of our iPad users are experiencing some issues which we are addressing. Can you please reach out to us at support@soapnote.ai to prioritize and address this for you? Thanks.
Support team doesn’t respond
I will gladly chang this review if the support gets back to me. They were in contact with me about my subscription but then they stopped responding. I’ve emailed them multiple times for days with no response. Again, the app is very nice but I cannot pay the 60 dollars a month as I am a student.
Response from developer
Hi Mike, we can provide you with additional sessions as you are a student and we support the medical community in training. Please email us at support@soapnote.ai to prioritize and address this for you. Thanks.
Notes not completing
I have sent multiple emails to the support team reading my notes stuck in “writing note” for days. No one has returned an email. I have paid $100 for the subscription for my notes not to be completed and not answer back. I would like a refund please.
Response from developer
Hi Hcarmody, some of our iPad users are experiencing some issues which we are addressing. Can you please reach out to us at support@soapnote.ai to prioritize and address this for you? Thanks.








