Worst customer service ever!!
I am beyond frustrated!! My subscription is paid through August 2024. The last issue was November 13, 2023. I have written at least a dozen if not more messages with no response! I have canceled my subscription. I am out the money I’ve already paid. There good at taking your money!! How do I get a response? If I could I would give a rating it would be ZERO! I want my money back! What a rip off!
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iPad app is AWFUL, stopped working last month
And “Customer Service” (if you could call it that) is non-existent. I was a print version subscriber for decades and went to digital for convenience. Now I’ve gotten neither. Last edition was November 12th. Restarted my iPad figuring I’d try to refresh, now app won’t even open! About to cancel! How do I get my money back for non-delivered issues?
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Horrible now
I’ve had this subscription for quite a few years now and off and on I had problems with it but they were always fixed by removing the app and then adding it again. But not now and the customer service is awful, they don’t help at all! It’s been at least a month now and the new issue will not load. I think I’ve missed the last 4. I am going to cancel the subscription and would recommend against purchasing this!
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Not getting new issues
Last issue I received was November 13. I figured I would restart my iPad to refresh, now the app won’t even open!
Where are my issues?
The customer service is the worst I’ve ever dealt with. I am paying for a subscription for a magazine that rarely gets delivered to me. This is week two of no new issues and it is ridiculous. I am fed up with the lack of support from the company. What am I paying for? I have emailed them twice over two weeks about this without no response. This happens about every other week now. Absurd…
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This app has gone downhill
The issues to be downloaded are constantly late, and when you try to reach out to customer service, they never answer your question they just give you some standard information about the app. I think their customer service must be a chat bot because otherwise a human would recognize you’re asking a specific question. I’ve had the subscription for over seven years and I won’t be renewing because of the poor service and poor performance of the app.
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No new magazine
I don’t know or understand why I don’t new my new issue every Friday like I am suppose too.
Soap opera digest app
The app is terrible, it’s so basic and the images aren’t clear. Also, if an image is between pages there is not way to see it without the page break. I hate that! If you turn the iPad long, you can read it easier but the images are still blurry. I am going to miss amazons newsstand. The images on kindle were better and you could size up and down without lost of resolution, and no stupid page breaks ruining pictures. Ugh. I may opt out of this soon and forget about spoilers. Very disappointing.
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Unable to download issues
Update: this weekends download is last weeks issue that you already sent. Lately my issues are late. Please correct this!
It has been 2 weeks now that I can’t download the issues I am paying for. I emailed the app maker MAZ a week ago and still no response. What is the problem? I hate to have to cancel but why continue to pay for what I can’t read?
It has been 2 weeks now that I can’t download the issues I am paying for. I emailed the app maker MAZ a week ago and still no response. What is the problem? I hate to have to cancel but why continue to pay for what I can’t read?
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Comment
Not happy when digest is not available and there isnt any reason given. I normally get my digest on Friday’s like clock work. Several times it has been late not receiving it for any where from 2 days to over a week. I pay good money and expect it to be available or at leadt to be notified as to why not receiving. I think we should be prorated and given some compensation. Ive lost almost a dozen issues because of lateness. Its like why read it after the fact when the episode has already played on the TV.
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Horrible
Customer service is non-existent and they have been late with online issues for their subscribers! They advertise on Facebook that their new issue is available, but where is it? I message them and they are never courteous enough to respond.
Terrible customer service
I canceled my long term subscription to the physical magazine because of repeated delivery issues. Decided to give the magazine another chance via the app. No consistency to when new issues are available. If the Facebook account can post about their new issue then it should be available to read for subscribers. Not the case.
I ended up cancelling my digital subscription also after multiple delayed issues and no resolution to the complaints. Apparently I now won’t even get the last issue of my subscription because it won’t be available until their digital person returns to work after the long holiday weekend. I’m never wasting money to support this magazine again.
I ended up cancelling my digital subscription also after multiple delayed issues and no resolution to the complaints. Apparently I now won’t even get the last issue of my subscription because it won’t be available until their digital person returns to work after the long holiday weekend. I’m never wasting money to support this magazine again.
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Always having issues
This is the worst app, always having issues, it takes me at least 3 days of trying to finally get issue and then it’s time for the next. Customer service only tells you what you already know. It’s cheaper to stand on line at grocery store read it then put it back.
Inconsistent
Can we get a little more consistent with the magazine? Sometimes it’s release Thursday evening, Thursday night or Friday afternoon. It would be nice to get it at the same time every week at the same time that others get it. I check the app often because it never notifies me, but it’s such a mess.
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Won’t Download
The magazine does not download each week. One week it is fine the next it isn’t. So tired of paying for something that I don’t receive.
Can’t buy single issue for 4.99
I tried to buy an issue for 4.99. I’d click on the 4.99 and nothing happened? The 4.99 disappeared for a few seconds and just came back with the issue still locked. I’ve had a subscription through iTunes before but I canceled cause I wasn’t reading the issues. I wanted to buy the individual issues I wanted.
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Always a hassle
This app loves to charge you hates delivering content. Reading this creates a real soap opera!
Never loads properly
Today it’s trying to get me to subscribe while I already have a subscription. I usually have to delete to app & reload it in order to get it to load. They seriously need help with this app
App will not load
Have not had access to the magazine I’m paying for for a long time! App won’t even open! Can’t cancel cuz I can’t access the app. Tried on 3 different devices, still the same results. Clearly, from other reviews, this is a big prob that is not being fixed!
Impossible to unlock my subscription.
This should not have to be this difficult.
