Update Success!
Response from developer
Thank you for your honesty, and I’m truly sorry. You were caught in the middle of an issue that temporarily prevented many of our users from logging in. It was the most difficult experience we’ve faced as a small, independent development team, and while the issue has now been resolved, we know that doesn’t erase the frustration it caused. If Softball Bound was valuable to you before this outage, I have one small favor to ask. Would you consider updating your review to reflect your overall experience with the app rather than this temporary interruption? As a small business, every review matters, and we’d be incredibly grateful if your rating reflected the years the app served you, not just the few weeks when it didn’t. Thank you for your patience, your support, and for giving us the opportunity to earn your trust back.
Great app
I really do love the app, however, it would be great to have some sort of customer service function or contact us info. There was recently a glitch with the app. I had no way to know it was a systemwide glitch. I thought it was a problem that just I was experiencing. After many attempts to try to resolve my login issues (trying to reset password or create a new account) and much frustration, I submitted a negative review. Eventually I received an email (to all app subscribers) that the issues had been fixed and I was successfully able to login and begin reusing the app. However, communication up front that there was a problem and/or having a way to communicate would’ve been helpful. My negative review eventually received a reply and asking that I consider updating my review if I had previously had good experience with the app. So I am changing my 1 star review to a 5 star review.
Response from developer
Thank you for your honesty, and I’m truly sorry. You were caught in the middle of an issue that temporarily prevented many of our users from logging in. It was the most difficult experience we’ve faced as a small, independent development team, and while the issue has now been resolved, we know that doesn’t erase the frustration it caused. If Softball Bound was valuable to you before this outage, I have one small favor to ask. Would you consider updating your review to reflect your overall experience with the app rather than this temporary interruption? As a small business, every review matters, and we’d be incredibly grateful if your rating reflected the years the app served you, not just the few weeks when it didn’t. Thank you for your patience, your support, and for giving us the opportunity to earn your trust back.
WAS a great app
Response from developer
Thank you for your honesty, and I’m truly sorry. You were caught in the middle of an issue that temporarily prevented many of our users from logging in. It was the most difficult experience we’ve faced as a small, independent development team, and while the issue has now been resolved, we know that doesn’t erase the frustration it caused. If Softball Bound was valuable to you before this outage, I have one small favor to ask. Would you consider updating your review to reflect your overall experience with the app rather than this temporary interruption? As a small business, every review matters, and we’d be incredibly grateful if your rating reflected the years the app served you, not just the few weeks when it didn’t. Thank you for your patience, your support, and for giving us the opportunity to earn your trust back.
Can’t access account
Great App!
Response from developer
Thanks so much, Tim! Love hearing that the app is helping players who are serious about taking their softball game to the next level. Really appreciate you taking the time to leave this.
