Update Success!
Response from developer
Thank you for your honesty, and I’m truly sorry. You were caught in the middle of an issue that temporarily prevented many of our users from logging in. It was the most difficult experience we’ve faced as a small, independent development team, and while the issue has now been resolved, we know that doesn’t erase the frustration it caused. If Softball Bound was valuable to you before this outage, I have one small favor to ask. Would you consider updating your review to reflect your overall experience with the app rather than this temporary interruption? As a small business, every review matters, and we’d be incredibly grateful if your rating reflected the years the app served you, not just the few weeks when it didn’t. Thank you for your patience, your support, and for giving us the opportunity to earn your trust back.
Great app
I really do love the app, however, it would be great to have some sort of customer service function or contact us info. There was recently a glitch with the app. I had no way to know it was a systemwide glitch. I thought it was a problem that just I was experiencing. After many attempts to try to resolve my login issues (trying to reset password or create a new account) and much frustration, I submitted a negative review. Eventually I received an email (to all app subscribers) that the issues had been fixed and I was successfully able to login and begin reusing the app. However, communication up front that there was a problem and/or having a way to communicate would’ve been helpful. My negative review eventually received a reply and asking that I consider updating my review if I had previously had good experience with the app. So I am changing my 1 star review to a 5 star review.
Response from developer
Thank you for your honesty, and I’m truly sorry. You were caught in the middle of an issue that temporarily prevented many of our users from logging in. It was the most difficult experience we’ve faced as a small, independent development team, and while the issue has now been resolved, we know that doesn’t erase the frustration it caused. If Softball Bound was valuable to you before this outage, I have one small favor to ask. Would you consider updating your review to reflect your overall experience with the app rather than this temporary interruption? As a small business, every review matters, and we’d be incredibly grateful if your rating reflected the years the app served you, not just the few weeks when it didn’t. Thank you for your patience, your support, and for giving us the opportunity to earn your trust back.
WAS a great app
Response from developer
Thank you for your honesty, and I’m truly sorry. You were caught in the middle of an issue that temporarily prevented many of our users from logging in. It was the most difficult experience we’ve faced as a small, independent development team, and while the issue has now been resolved, we know that doesn’t erase the frustration it caused. If Softball Bound was valuable to you before this outage, I have one small favor to ask. Would you consider updating your review to reflect your overall experience with the app rather than this temporary interruption? As a small business, every review matters, and we’d be incredibly grateful if your rating reflected the years the app served you, not just the few weeks when it didn’t. Thank you for your patience, your support, and for giving us the opportunity to earn your trust back.
Can’t access account
Great App!
Response from developer
Thanks so much, Tim! Love hearing that the app is helping players who are serious about taking their softball game to the next level. Really appreciate you taking the time to leave this.
Great App
Very Informative
Response from developer
Thank you so much for this awesome feedback!
Excellent softball college app
A MUST HAVE !
Response from developer
Thank you so much for saying this. It's a labor of love for our team and I couldn't be happier to hear this story. We would love to this review on the website if you are OK with that!
Very Informative
Response from developer
Thank you so much for this awesome feedback!
Great app! College help at your finger tips!
Response from developer
Thank you so much for this awesome feedback!
So helpful!!
For the money
On the field
Response from developer
Thank you Mike for the heartfelt and accurate review of what we hope to do with Softball Bound. Just curious, what would we need to do in order to be a 5 star review? Where did we miss the mark?
Slow
Update: They claim to have corrected issues with “updates” but that is not the case. I have also found that when they update with new coaches names, the schools in your favorites, do NOT update. It still shows the old coaches. What a disgrace!!! But I’m sure it will be fixed in the next “update”.
Response from developer
These issues have either never existed or are addressed in our latest versions. Favorites are updated with the latest information available and have been since a very early version of the app. Is it possible that you are using an ios10 device and haven't been able to update the app? Either way please feel free to email ryan@softballbound.com and we will be happy to assist.
Best app for college bound players!
Great app
Great app
Lots of info
Way to go
Lots of information
Thank you!
