Solo by MYOB Invoice & Expense User Reviews

Solo by MYOB Invoice & Expense
💼 Business
💰 Finance

Top reviews

Most RecentHighest RatedLowest Rated

Great in theory

Great in theory but what a mess. I’ve been locked out of the app, unable to access funds and now the Solo account I signed up to doesn’t work or exists. Customer support is during business hours when most small businesses are hustling. Maybe it’s teething issues?
Asti_GAsti_G

Difficult

I have selected No GST. It keeps adding GST to my invoice, I’m not happy with the app,
JonbeejonJonbeejon

DO NOT USE

Cannot cancel subscription without contacting their support.

They won’t answer calls outside of 9-7AEST, meaning it’s near impossible to cancel. I tried calling inside these hours and yet still their “cancelation team was not available”.

Proceeded to hang up on me. Outrageous.
A business manA business man

Disappointing product

Auto match doesn’t consistently work and account numbers don’t update to client list. Support is disappointing. Read terms and conditions made me pay for an extra year 3x the price of retail offers.
JdshadowwarriorJdshadowwarrior

Does what it says on the tin

I use it to manage my expenses, works well. All I need and nothing I don’t.
Mick-f-1Mick-f-1

Terrible - AVOID

Horrible support, could not use it. Tried cancelling within 2 hrs of getting it and they make you call, waited on hold 2 hrs and then was told I won’t get a refund for the annual subscription I paid. AVOID!
TristanRogueTristanRogue

User feedback

Great and easy to use via the mobile platform. I just wish it could be accessed on a laptop or PC as well.
ExotichemExotichem

A no Brainer

If you own a small business, this app is a no brainer. I have ADHD and struggled so much trying to keep tabs of receipts and invoices. This does it all for me. Absolutely awesome and thank you MYOB for making it affordable 🙏🏽
JedidrawerJedidrawer

Response from developer

Woohoo! 🙌️  We love hearing how Solo helps our Solmates to manage the work-work.

Solo

Great app easy to navigate
Keeps everything where I want it
Vanna GVanna G

Good app

Love the ease
reebaaaaa65afyreebaaaaa65afy

Don’t do it

Expect zero support except bad AI if you can’t make a call. There are limited features this was a bad experience for me as a small business owner. Really think about it before you spend the money. This wasn’t for me.
yoh binyoh bin

Report can be more essential

The app runs well. But if the developer can adjust the report setting. Like we need to show ABN on the report. There only showed the business name and some details. That’s not enough. Hope you can improve it.
ChanlkChanlk

Response from developer

Hey there! Thanks a bunch for the review and that sharp idea about adding ABN to the reports. We’re always on the lookout for ways to make Solo even better, so keep those gems coming!

⚠️DO NOT SUBSCRIBE ⚠️

If only I had known, The only way to cancel is to call them. They have really long phone call times, I tried to cancel via web online support as mentioned in one of the App Store review responses by MYOB, but they said you can only call to cancel. Complete waste of time!!
123dylan321123dylan321

What an awful, underdeveloped app

I tried out Solo because I was looking for a cheaper alternative to Rounded. Sadly, this app isn’t ready for market. It doesn’t have any way to import prior invoices or transactions, making it virtually useless for existing freelancers unless you’re starting from scratch. It’s only available on phone/tablet, which makes it difficult to view and edit full-size invoices; even on an iPad, you can’t expand the app to full screen or use an in-line editor. Finally, you have to CALL them on the phone to cancel, and I was on hold for around an hour, making the $12 intro offer feel less like a trial than a trap. Don’t be fooled by the low price. The alternatives might be more expensive, but at least they’re fit for purpose.
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noyb2026noyb2026

Response from developer

Solo is built to keep the work-work simple, which is why it’s a mobile-only experience. If you need that desktop option, it’s on the shortlist for 2026. If you need data migration (or desktop now) MYOB also has other great products that may suit you better. To get our help with set up (your Solo sub is active until your cancellation date, so it’s not too late to try things out) you can find us here More → Chat with Us

Can’t connect bank account

What an absolute waste of time and money. For 2 months, I’ve tried to connect my bank account. All the data sharing requirements have been enabled but it still can’t find the bank account making this subscription absolutely useless and unusable. Can’t get any help of course and you get these awful useless responses from the horrible chat bot built by the same horrible dev team that built this useless app.
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BarflairerBarflairer

Response from developer

We’d really love to get to the bottom of this, no one should be waiting 2 months for their bank feeds to work, and we’d hate for this to happen again. Please reach out to us in-app via More - Chat to us - Speak to a human so we can properly investigate and get this sorted for you.

Not useful for me

Worst app experience for me.
You can’t even create a proper quote, which defeats the purpose of using an invoicing app. The description limit is only 255 characters, which is completely impractical for real jobs. On top of that, there’s no way to easily view past invoices.

Very limited features and frustrating to use. Definitely not suitable for anyone who needs detailed job descriptions or proper record-keeping.
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ShreeCleaningShreeCleaning

Response from developer

Thanks for taking the time to share this feedback! We really appreciate you being upfront about what’s not working for you. We think we might be able to help with a couple of the things you’ve mentioned. We’ll be reaching out to you directly to chat it through and see how we can make Solo work better for your setup!

Trash

The app is trash. Super buggy transactions just magically reappear over and over again even after being deleted. You get what you pay for. Absolute minimum amount of work has been put into this app.
Icytrojan99Icytrojan99

Would not recommend

Not actually that helpful as an app and you can’t cancel your subscription without calling them during business hours. For an app only set up, there should be the option to cancel in-app or online
asdfnwoevwiskwiasdfnwoevwiskwi

$12 debt collection

I signed up for the app whilst looking for a suitable accounting solution. I used it 1 day and put through my card details as they had a promotion of $12 for a year. I thought given it’s an online platform, the payment would be debited immediately. I normally don’t have money on that card except in that moment. Now I’ve received an email saying they will put my account for collections which would lower credit score if I do not pay the $12. There is no way to cancel the subscription without calling their contact centre. If this how they treat their customers, I’m glad I chose QuickBooks Self-Employed over this. Terrible experience by a money-hungry company with no regard for customer service.
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Alv on the iPhoneAlv on the iPhone

Response from developer

Hey there, we'd love to turn that 1-star experience into a 5-star one. We've not been able to locate a Solo account that precisely matches the name and details shared in your review, but we'd love to have you contact us under "More" - "Chat with us" in the Solo app to discuss billing and cancellation further. We'll keep a keen eye out for you!

Customer service

Had issues with ID verification process. Customer service are
Absolutely useless, couldn’t sort out my issue and kept closing my case because “it wasn’t their department” helpline directs you to an ai powered chat room which is equally as useless. DON’T BUY!!!
Djam18001Djam18001
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