Avoid
I’m in my 2nd year with Solo and if I hadn’t spent weeks moving over all my contacts and incomings and outgoings for the past 5 years, I would have left them after the first month. As it is, I’m stuck with Solo.
Even the most basic of accounting needs, such as setting up a template for the email that accompanies your invoices or quotes is beyond their reach.
Solo is full of bugs and each ‘update’ they bring out to correct issues causes more. Something that may have been working perfectly, all of a sudden stops working. For eg. At the moment if you send out more than one invoice in a 12 hour period, all of those invoices will have the exact same invoice number, not consecutive ones as is expected. This is a nightmare when trying to attribute payment.
Solo is also always trying to plug their other services by taking up huge amounts of the app space with advertising - such as a very large ad for Solo Money (their in house bank account) on the landing page and a separate tab for it as well. These arrived AFTER I signed up and I’ve asked if there is an option to hide them if I have no intention of changing banks and there is not.
Also, if you want to search your outgoing expenses or even your invoices, the search functions really don’t work. I have ended up just scrolling endlessly until I find what I’m looking for.
The words run in to each other when trying to write emails and the subject line is hidden, so you can’t view or change it.
Honestly it really is a terrible app - I can only guess that the positive reviews on here have been paid for because anybody who has actually experienced Solo would give it a one star review. I’d give negative 5 if I could.
I was using Wave a free software until they made it unavailable in Australia and it was amazing! I bounced around to a few others before seeing all the tv advertising for Solo and decided to go with that.
Biggest mistake ever. Save yourselves and go elsewhere.
And I’ll preempt the inevitable response from the Solo customer service team below by saying that yes I have contacted you numerous times over the past few years with many, many, many issues and pretty much your response is to wait for the next update. This rarely fixes anything. Customer service and even technical support are a joke.
What a disappointment.
Even the most basic of accounting needs, such as setting up a template for the email that accompanies your invoices or quotes is beyond their reach.
Solo is full of bugs and each ‘update’ they bring out to correct issues causes more. Something that may have been working perfectly, all of a sudden stops working. For eg. At the moment if you send out more than one invoice in a 12 hour period, all of those invoices will have the exact same invoice number, not consecutive ones as is expected. This is a nightmare when trying to attribute payment.
Solo is also always trying to plug their other services by taking up huge amounts of the app space with advertising - such as a very large ad for Solo Money (their in house bank account) on the landing page and a separate tab for it as well. These arrived AFTER I signed up and I’ve asked if there is an option to hide them if I have no intention of changing banks and there is not.
Also, if you want to search your outgoing expenses or even your invoices, the search functions really don’t work. I have ended up just scrolling endlessly until I find what I’m looking for.
The words run in to each other when trying to write emails and the subject line is hidden, so you can’t view or change it.
Honestly it really is a terrible app - I can only guess that the positive reviews on here have been paid for because anybody who has actually experienced Solo would give it a one star review. I’d give negative 5 if I could.
I was using Wave a free software until they made it unavailable in Australia and it was amazing! I bounced around to a few others before seeing all the tv advertising for Solo and decided to go with that.
Biggest mistake ever. Save yourselves and go elsewhere.
And I’ll preempt the inevitable response from the Solo customer service team below by saying that yes I have contacted you numerous times over the past few years with many, many, many issues and pretty much your response is to wait for the next update. This rarely fixes anything. Customer service and even technical support are a joke.
What a disappointment.
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TTeen72
Frustrating
App was good to start with then I started receiving duplicate transactions sometimes x6 for the same transaction. Been over four months now, the repeated same transactions seem to be resolved but now anytime I categorize or match a payment, close the app, open it again, It’s still there unmatched. Has completely thrown my books out for last year wasn’t able to submit any reports to accountant. Still cannot match spending correctly and currently throwing all my numbers out for this financial. Won’t supply a refund for the $99 I paid. Girl I’m dealing with is trying but it’s always a new issue. Extremely frustrating.
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AA.J.B7898
Response from developer
Hi there! First off, thank you for the detailed and valuable feedback. We absolutely understand the frustration this issue has caused to the impacted customers, and we sincerely apologise for the impact this has had. The good news is that we should be close to the finish line, but we will continue to work with all affected customers until all transactions have been tidied up. Thank you for sticking with us while we work through this issue 💜
Super buggy
This app could be really great. Unfortunately the reality is that it’s not. When I sit down to do business finances, it can be painful enough, but having to deal with all the bugs that get in the way very simple actions such as creating a client to send an invoice to or trying to activate a debit card… it’s not worth the hassle.
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AAliceturner
Response from developer
Hi Alice! Thanks for the feedback 💜 Whenever we hear that Solo isn't behaving as it should, we want to investigate! We weren't able to locate your account based on name only, but we would love it if you could message us in the app: Tap More → Chat with us, so we can make things right!
Great in theory
Great in theory but what a mess. I’ve been locked out of the app, unable to access funds and now the Solo account I signed up to doesn’t work or exists. Customer support is during business hours when most small businesses are hustling. Maybe it’s teething issues?
AAsti_G
Difficult
I have selected No GST. It keeps adding GST to my invoice, I’m not happy with the app,
JJonbeejon
