App stopped working
This used to work great!….until the app stopped working about a month ago. After I log in, all it does is spin. Really need it to work so that I communicate with patients when the office is closed.
HAD great potential
Started off perfect, sent texts and intakes without a problem. more recently it does not load anything. Just an endless pinwheel.
Useless now
It can not show text messages any more, kept background loading without showing anything.
Awesome!
Super helpful to have the schedule and be able to text patients from the app.
Lots of improvements
Great to have the platform available on my phone. Ive noticed many improvements lately and the focus on customer feedback is felt!
Great application for flexibility
The updated version of the app is amazing! It makes life so much easier to have access to our office within our phone from anywhere on the go!
Solid
Solid info on the app and quick to send forms if needed. Nice to see the whole schedule at a quick glance.
Schedule is confusing
The schedule portion of the app doesn’t show columns/ ops and it doesn’t show as an actual schedule. If a patient texts and needs an appointment it’s impossible to see gaps in the schedule or what ops have open time.
Also the huddle feature isn’t available on the app.
No benefit to the app with this.
Also the huddle feature isn’t available on the app.
No benefit to the app with this.
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User interface needs improvement.
Is there a way to get the app open on IPhone/IOS with FACEID instead of typing username and password every single time ?
Issues with flags and syncing messages
My staff only has the windows desktop app. I have access to the iPhone app and at Time I would not share the iPhone app because I felt it has too many problems. For example, there are read messages in the inbox on this iPhone app that we have already dealt with and archived. It is like the iPhone app doesn’t sync with the desktop app. I cannot tell if there are messages that need attention or were never dealt with.
Also they clear Flags before they archive messages on your windows desktop app yet on your phone app there are messages that are archived that are flagged. Why is this?
I have been using the app about 4-5 months now. I notice the most recent update was 2 days ago. Are these issues going to be fixed?
Your windows app has a beta mode which has these exact same issues (archived messages show in inbox and flagged messages do not behave right) and a non-beta mode. WE DO NOT WANT TO BE BETA TESTERS. WE ARE NOT PAYING TO BE BETA TESTERS. Can you please make a non beta version of this app or have an option to opt out of this beta version?
Also they clear Flags before they archive messages on your windows desktop app yet on your phone app there are messages that are archived that are flagged. Why is this?
I have been using the app about 4-5 months now. I notice the most recent update was 2 days ago. Are these issues going to be fixed?
Your windows app has a beta mode which has these exact same issues (archived messages show in inbox and flagged messages do not behave right) and a non-beta mode. WE DO NOT WANT TO BE BETA TESTERS. WE ARE NOT PAYING TO BE BETA TESTERS. Can you please make a non beta version of this app or have an option to opt out of this beta version?
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Response from developer
We'd love to talk to you more about the issues you are seeing so that we can fix them. Would you mind messaging us at srcmobile.feedback@solutionreach.com with your practice information so that we can troubleshoot and correct these issues?
Can’t log into app
Workstations app is ok, but iOS app is buggy and unable to log in. Same with SR Review. Unable to get help from a real person other than SR forum. SR was good a few years ago when we 1st signed up but lately it’s really bad. We’re switching to a different service.
Definitely in need of attention
Very buggy. Very slow. No notifications. Doesn’t even seem to update with most recent messages. Developers seemed to just rush to make this just for the sake of being able to say “we have our own app”.
Buggy - expected a lot more for what I pay monthly
Notifications worked for about a week when they first added it to the app. Since then I get no notifications. I’ve checked all settings and reinstalled the app several times. What good is a messaging app when it doesn’t notify you of messages (at least not consistently). I would think this would be pretty basic functionality that’s critical to the app. You can mark a message as unread so if you happen to read a message that you need someone else to handle, you can’t have them see it as new (instead you have to do some weird flag color). Most annoyingly, even though I don’t get notifications for messages from this app the red notification dot is persistently on… even though there are no messages. In general it’s an ok solution overall for pt communication, there’s just so many limitations.
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Cannot log in
Just switched over to Solution Reach and I may be regretting this. I can’t log in and I’ve missed a few texts already. Not pleased. Fix it now SR
Works well. Needs notifications!
Needs notifications!
Doctor
The app is great to have when I can login. 75% of the time it says unable to login and we’re left unable to respond and communicate with patients.
Login
Please please please allow me to login. I’m clearly not the only person not able to log in. Please respond
Login
Would be great if I could login.
Notify
Great for after hours but PLEASE PLEASE CREATE A NOTIFICATION FOR MESSAGES!!! That’s the only thing missing 👀
Good but needs to notify of new messages
App works good, but please add some kind of notification option. New message indicator on the screen or Notification Center.
