So-so
They actually do an OK job sending food, but have a really hard time keeping any in stock. They asked me to write a review, and I did, but their website is so screwed up , they will not allow it to be submitted. It’s primarily a Spanish company, but when you first sign up, they asked if you wanted to be Spanish or English. I asked for English, but they almost always send all forms of communication to me in Spanish. Obviously, they don’t have their stuff together yet, but I remain very hopeful.
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not foreigner friendly
1. i only see USD in my credit card charges but the app requires HNL amount to verify. 2. then they reject my manual verification because my the first name of my account name (directly from Apple OAuth 2.0) doesn't match my legal ID. and no way i can change it in their app; 3. not much english support- that's fine; i understand I'm the foreigner here; 4. app overall is not very polished but i understand that's just growing pain of a startup; 5. customer support follows the company policy word by word- only way for me to proceed is to abondon my shopping cart and recreate a new account- all they need to do is to change my first name to match the documentation for me (I provided two legal docs).
overall this company doesn't seem to care about user experiences. i guess they can get away with locals because there aren't any competitions from international companies
overall this company doesn't seem to care about user experiences. i guess they can get away with locals because there aren't any competitions from international companies
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Falta mucho por mejorar
Las búsquedas no son muy efectivas, el detalle del pedido no me dice cuándo lo voy a recibir, el botón del chat no funciona. En el proceso de compra, la app me pide ingresar la dirección más de una vez. La experiencia de uso de la app es pobre, en general. Deberían invertir en mejorar la experiencia… tal vez así daría gusto usarla y uno la usaría más para hacer compras en línea.
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English version
Is there an English version of the app? I will be happy to update my review….
