Can’t get a response on app not working
I’ve loved this app in the past. However, for over a week now the app has not worked/launched. I tried messaging Sona directly and through the App Store with no response. My app is set to renew and I will be forced to cancel my renewal.
Decent app, when it works
Looking for an app that utilizes curated music to help alleviate anxiety and help overall mental health. When I first started using the app it was helpful. Overtime the user experience has declined significantly. First, it was the very infrequent adding of new music. Then issue where it would launch but all historic data was missing. Now I cannot even launch app, either myself or my wife. It has been over a week, we have both submitted these issues and no response. For many apps that are free or a few bucks, not a big deal. In this case we have spent $60 between us and unable to use. I do not recommend this app.
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Hasn’t worked for the last two weeks
Worked fine for months and months. Now it won’t play music so I deleted it. Now it wants me to create a new account, but then it tells me my email is already associated with an account, but it won’t allow me to reset my password. So I try to get a hold of Support and that form won’t send. Nothing to do but leave this review, it’s the only way to communicate with you guys. Creating anxiety that the app is supposed to be eliminating
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App does not work. Expensive for basic functionality
No tech support whatsoever.
Pretty sad - error message and no support
I’ve been getting error messages all day when trying to use Sona & when I tried submitting a support request in app and on the website I was unable to do so saying there the connection doesn’t exists. Their socials don’t say anything about closing so I’m sad if this is permanent. I use Sona every day
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