Login Issue
Issue to register Vietnam number
I am not able to register app in Vietnam, seems doesn't support this country.
Later I register it with my Indian number using in Vietnam, but the Bluetooth device is not fully functional & compatible with IPhone-13.
Stride automatically gets disconnected from pairing device and most features of stride are not working on iPhone-13 and it is working as a normal wrist watch.
Hope to hear solution on this problem.
Thanks
SK
Not able to connect
Not able to pair
App is not working in iOS
Sonata stride 7132. Ll
Response from developer
Hi Shaan, We are sorry about the unpleasant experience you had with our app. We would like to understand the issue in detail so that we can assist and resolve your concern. Please write to us at customer.support@coveiot.com, along with the phone model details & relevant error screenshots & we will connect with you immediately on this. Thanks.
Good watch with small bug
Love the watch and app interface but have a small bug. Watch keeps on vibrating in small intervals even though sedentary alarm is not set. Everything except the call is disabled still it vibrates. Even if I disconnect bluetooth and close app it still vibrates. Seems to be small bug please do the needful.
Thanks,
Pram
Response from developer
Hi Pram, We are glad to know that you like our product and the app. We request you to write at customer.support@coveiot.com, along with your phone model details that you are using and we will connect with you immediately on this. Thanks.
Issues with finding phone and camera
Response from developer
Hi Rupesh, We are sorry for the trouble that you are facing with your watch. We would like to inform you that to run the phone finder and camera option feature the application needs to be running in the background or else you will not be able to use any feature available on the app. Please make sure that the application should be running in the background do not kill or close the app from the background of your phone. If still the issue persists, please write to us at customer.support@coveiot.com and we will connect with you immediately on this. Thanks.
Not working
Response from developer
Hi User, We are sorry about the unpleasant experience you had with our app. We would like to understand the issue in detail. So, that we can assist and resolve your concern. Please write to customer.support@coveiot.com, along with the error screenshot if any, and we will connect with you immediately on this. Thanks.
Wow
Response from developer
Hi Satish, Thank you for appreciating and rating us. We are glad to learn that you are enjoying using our app and our product. We are grateful for your feedback and hope that you are associated with us for a long time. Keep using our app. Thanks.
Nice watch
Response from developer
Hi Anusha, Thank you for a wonderful feedback and encouraging words, it means a lot to us! We are extremely glad to know your thoughts about our app and product. We hope that you continue having a great experience with us throughout your journey. Keep using our app. Thanks.
