Sonetel User Reviews

Top reviews

Thanks

Great service for me

the best telephone service

Since I started using this service, it’s making my business easy and all my stuff are happy connection together with the service

Works great

We can call out of country and display our old number from that country as our caller id. Also we can receive calls on that number. Everything we needed after relocating.

Password error mist of time

Most of time when i start this app to make call it asks for password and when I typed in the right password it says incorrect password. But same password works for webpage login and it login in webpage Sonetel site. I think there is a bug in login which is not connecting with server for password check.
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Stay away of this bad service

Avoid Sonetel, and avoid their services, here is why:

After you buy a number from them, your account will be limited instead of being premium.

You will be surprised if their complicated acquires from you to reactivate your account, just after you buy a premium service from them.

I regret I have made a payment for this silly service.

Stay away and find an alternative, thanks
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Simplicity

Sonetel is an awesome service for those who are on the move. I recommend Sonetel for every aspiring business!

Thanks Sonetel

Seriously I never thought Sonetel will release a comprehensive app like this. All my time using Sonetel I have never used the app because I thought it was complicated. But now I can use Sonetel on my phone. The future I love most is where you can choose to show my mobile phone number or Sonetel phone number, this is superb thanks Sonetel.
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Navigating

I’m new to the application, although I’ve been with Sonetel for a while. I’m still learning how to navigate the platform and must admit that it will take me a little while to learn how to use it effectively and efficiently.

Smart Tech

After using this app for 3 years now, I can see it’s improving every year, and taking its customers with it to the next level.

Best thing about it for me, is the fast & efficient support service. These agents know exactly what they are doing.

It’s OK, but...

To be truly useful this calling app needs to be able to connect via Wi-Fi to make an IDD call, not use a local call.

I also expected the app to do many of the functions on my Sonetel dashboard, however it does not do any number handling at all

Good solution

Running a business when out of the country is challenging, which is why we went with Sonetel. I like the app...my calls are perfectly clear.

Can’t create an account

Great idea.
Just doesn’t work.

Can’t make a call

Very disappointed ! I can’t make a call, despite the fact that I purchased a number and the account was refilled and this after many tries.
On top of this, when the call function will work one day, I have to pay the fees two time because there is only a call back option, despite that on their website they said that we can can choose between « call thru » where we will pay the regular fees and « call back » when the fees is twice.

Receiving call on the purchased number work normally.
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Poucos oferecem um número Portugal

Infelizmente falta SMS e outras funcionalidades existem app para outros países com tais funções. No restante funciona muito bem as ligações funcionam perfeitamente, os preços são um pouco altos , mas pela necessidade vale a pena.
Unfortunately doesn’t have SMS function as competitors must improve

iPhoneX

Hello
You updated to iPhoneX

Doesn’t work

Call through doesn’t work. That’s a big one. Other small bugs. Time to fix the app or remove it from the store. Doing neither is close to false advertising, Sonotel: you’re aware it doesn’t work and you continue to represent it as part of the services you charge for, even though the app itself is free. Tsk tsk tsk.
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Need SMS receiving

Why I can’t receive SMS into the app? If you add this feature it’ll be a killer app.

I have a phone and it works. So that’s not a problem.

Terrible

Not only requested my American passport and local bills, which I provided, but that wasn’t enough to provide service. I am with my husband in Ukrsine now in the zone of military conflict with Russia, so I decided to purchase a phone number so my family and friends could call us. But NO, that did not fulfill “their regulations” and the also wanted to charge $2.00 for a refund of $2.49. And this is on the same day of purchase when one can jus void a transaction.
Worst ever!
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Stay away

Stay away from this people, the worst service, and they block the service and them ask you to mail them copy of your credit card, bank statements and utility bill to prove that your not como ting fraud, don’t even think of mailing them your info. Please review internet before been ripoff

not working anymore

phone calls or nothing working on sonetel, no reponds on support ticket and no call support working or avaliable