Dysfunction at its finest
Ranks as probably the number one most frustrating expensive experience of any of my purchases. I invested in 13 Sonos speakers and with each “new generation” the syncing functionality has decreased and decreased, let alone the speakers even being found to begin with. One day five will only be found, the next day one, today I have 9 functioning. Yesterday, only 4. Considering the thousands of dollars I have spent, I know of no other WiFi based operating system which is so inconsistent and aggravating.
And I’m not alone. Many of my clients and friends roll their eyes and have their own stories of dysfunction when I observe that they have Sonos speakers. We have hired professional audio persons who state the same. Even after purchasing WiFi boosters (additional $500) we are again experiencing the same poor performance after a brief three month slight upgrade. As an owner of a 25 year old company, I can’t imagine selling such a poor experience with no resolution over the length of time which complaints have been out there on social media and on Sonos’s platform.
Aside from that, they look great. 🙄
And I’m not alone. Many of my clients and friends roll their eyes and have their own stories of dysfunction when I observe that they have Sonos speakers. We have hired professional audio persons who state the same. Even after purchasing WiFi boosters (additional $500) we are again experiencing the same poor performance after a brief three month slight upgrade. As an owner of a 25 year old company, I can’t imagine selling such a poor experience with no resolution over the length of time which complaints have been out there on social media and on Sonos’s platform.
Aside from that, they look great. 🙄
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La mejor
Lo máximo
Failed, never really worked propoerl
I received my Sonos One as a gift around five years ago. For roughly the first 14 months it worked ok, but was always limited in what it would let me play and it had issues connecting to my network, but ever since then I’ve only managed to get it working properly about seven times.
Every time I try to use it, there’s a different software-related problem. It can’t connect, it can’t detect my network, it won’t create or sign into an account, or it reports some other issue. According to the app, the problem is always my network, my hardware, my device, or something I’ve supposedly done wrong.
The frustrating part is that every other device in my house works perfectly. Phones, tablets, laptops, TVs, streaming devices, everything connects without issue. Yet somehow Sonos always insists the fault is on my side.
Today I thought I’d give it another try. I downloaded the latest Sonos app, updated everything, factory reset the speaker, and even attempted to create a completely new account from scratch.
The result? Exactly the same.
Now I’m being told I either don’t have an internet connection or that the date and time on my iPad are incorrect. My iPad is running the latest version of iOS, the date and time are set automatically and correctly, and I was clearly connected to the internet because I had just downloaded the app and I’m now posting this review.
After years of this, I’ve come to the conclusion that Sonos is expensive, unreliable and unnecessarily complicated. The hardware may be well built, but it’s let down by software that, in my experience, has been nothing but frustrating.
I’ve never been able to get meaningful support that actually resolved the problem. I appreciate that many people seem to love Sonos products, and I’m genuinely pleased if they’ve had a better experience than I have. Unfortunately, mine has been almost entirely negative.
If someone from Sonos support genuinely wants to help me get this speaker working reliably, I’d welcome that. Otherwise, after five years of disappointment, I think it’s time to put it back in the box and take it to the recycling centre.
For what is supposed to be a premium product, it has been one of the most frustrating pieces of technology I’ve ever owned.
Every time I try to use it, there’s a different software-related problem. It can’t connect, it can’t detect my network, it won’t create or sign into an account, or it reports some other issue. According to the app, the problem is always my network, my hardware, my device, or something I’ve supposedly done wrong.
The frustrating part is that every other device in my house works perfectly. Phones, tablets, laptops, TVs, streaming devices, everything connects without issue. Yet somehow Sonos always insists the fault is on my side.
Today I thought I’d give it another try. I downloaded the latest Sonos app, updated everything, factory reset the speaker, and even attempted to create a completely new account from scratch.
The result? Exactly the same.
Now I’m being told I either don’t have an internet connection or that the date and time on my iPad are incorrect. My iPad is running the latest version of iOS, the date and time are set automatically and correctly, and I was clearly connected to the internet because I had just downloaded the app and I’m now posting this review.
After years of this, I’ve come to the conclusion that Sonos is expensive, unreliable and unnecessarily complicated. The hardware may be well built, but it’s let down by software that, in my experience, has been nothing but frustrating.
I’ve never been able to get meaningful support that actually resolved the problem. I appreciate that many people seem to love Sonos products, and I’m genuinely pleased if they’ve had a better experience than I have. Unfortunately, mine has been almost entirely negative.
If someone from Sonos support genuinely wants to help me get this speaker working reliably, I’d welcome that. Otherwise, after five years of disappointment, I think it’s time to put it back in the box and take it to the recycling centre.
For what is supposed to be a premium product, it has been one of the most frustrating pieces of technology I’ve ever owned.
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End of life
I have a 10 year old Sonos and it’s end of life and no support. Need better pricing for existing customers to upgrade
Legacy App has 💀
I have a legacy system with three Play 3 speakers and a bridge. This week the Sonos S1 app died. I’m signed in but my music is gone. It says my 3 speakers are incompatible with the new Sonos app but in the Sonos S1 app it also says they are now incompatible. I deleted the app. Reinstalled it. Got it all back up and running 2 days ago only to close the app when I went to bed and find it dead the next morning. My bridge lights are on. It tells me to use the legacy app but it’s completely broken now. Flashing screens to update to Sonos S2, music gone, system “incompatible” - if you call customer service you get call center reps who have ZERO training on the legacy product and don’t have any clue about the bridge or older speakers. Shame on Sonos for this planned obsolescence! A few days ago my system was working beautifully. Now, with the app totally glitching out, there is no way to connect. Shame, shame, shame. I bought Sonos when it was the next big thing and my speakers are still perfect. How dare you force people to buy a new system over an app!!!!
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Avis
Manque de compstibilité avec mes autres appareils sonos Play 1
Worst ever
Don’t ever buy Sonos. Nothing but a headache to set up. Constantly can’t find speakers. Updates to the app remove speakers. Biggest joke of a system ever, DO NOT BUY
Sonos S1
When I’m using the S1 app, it doesn’t update to what’s currently playing sometimes when I come back to the open app. I need to close the app and reopen for the current play to be correct and not stuck on previously played material.
Worst app and company … ever?
How this app has more than one star is beyond me. Like many people, I am deeply invested in Sonos products for whole home audio. This was at best fine when they were sort of maintaining this original app. Then they just decided to abandon it. Now the “S1” app simply sucks. It has a non-dismissible nag banner to upgrade to the S2 app which is useless for older Sonos hardware. There are a million simple-to-fix UI problems, like playlist names from Apple Music don’t load. But then there are the more annoying problems like when a playlist just stops playing.
You’d think they could hire an internet to vibe code and fix the many many problems with the horrendous S1 app or barring that, open source it.
At any rate, let the S1 app be a warning for anyone thinking about buying Sonos products. They’ll abandoned you just as certainly as they did the previous generation of their customers.
You’d think they could hire an internet to vibe code and fix the many many problems with the horrendous S1 app or barring that, open source it.
At any rate, let the S1 app be a warning for anyone thinking about buying Sonos products. They’ll abandoned you just as certainly as they did the previous generation of their customers.
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Mid
Boring didn’t connect so had to download the other app
Waste of money
Promises you the world and Never performs. Works great when the restaurant is not busy, but as soon as more users are using up bandwidth the system fails EVERY TIME. Spent thousands of dollars and these crooks and thousands on Apple Music and keep getting messages of “not authorized to play”. What a scam. We see going back to a wired speaker system connected to an audio source.
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Accessibility issues with Sonos
While the S1 app works just fine, after Sonos introduced the Liquid Glass in the main bottom navigation menu a couple of months ago, it introduced a huge readability issue: The text of the selected item is white, over a very light gray background. This means you can’t tell properly which item is selected on the menu. This update was made months ago, but is still an issue. I know we are not supposed to expect updates for the S1 app other than security fixes, but the unexpected design update broken the readability, so I trust Sonos devs will fix the introduced issue. Thank you!
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S1 y s2
Deberían unir esos 2 sistemas para que funciones las generaciones
Sonos gives you music for the whole home!
The app is great and the music is even better. The atmosphere becomes beautiful once you add a little music and Sonos helps you do that for the whole house in just a few taps!
DARK MODE PLEASE
This is a great app. I use my Sonos system every day and the app keeps it simple and clean. Love the alarm function, I wake up to Stan Getz every morning ✌️
How many years has it been?
Integrate S1 with S2 already. This is not that technologically complicated. Build a single unifying layer on top of both.
App locks up when back grounded. Doing for 7 years. Sonos sucks.
I have been an Sonos user since 2005 and still have many of rhe old systems which is remarkable that they are still supported in this era of planned obsolescence. However, this is for the devs. The s1 app ui freezes when the screen goes off, you cant change the volume. You have to shutdown the app and restart it. Simple fix, been doing this for 7 years.
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Cool
Its such a great system for my home to just listen and relax all around my home.
Never again
This is by far the worst experience I’ve had with a technology company spent thousands on multiple play five speakers, playbar, sub multiple play one speakers. The whole thing is farcical They just want to data harvest and register products and have multiple apps and trying to change Wi-Fi networks has wasted hours of my life.
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Never ever ever works
Whenever I go to stay with friends or in a hotel or an Airbnb and there’s a son of speaker I can never ever ever connect to it. The instructions are hopeless. I can connect to every other speaker in the world from my iPhone and play my music library but never Sonos why are you so rubbish?
