Dysfunction at its finest
Ranks as probably the number one most frustrating expensive experience of any of my purchases. I invested in 13 Sonos speakers and with each “new generation” the syncing functionality has decreased and decreased, let alone the speakers even being found to begin with. One day five will only be found, the next day one, today I have 9 functioning. Yesterday, only 4. Considering the thousands of dollars I have spent, I know of no other WiFi based operating system which is so inconsistent and aggravating.
And I’m not alone. Many of my clients and friends roll their eyes and have their own stories of dysfunction when I observe that they have Sonos speakers. We have hired professional audio persons who state the same. Even after purchasing WiFi boosters (additional $500) we are again experiencing the same poor performance after a brief three month slight upgrade. As an owner of a 25 year old company, I can’t imagine selling such a poor experience with no resolution over the length of time which complaints have been out there on social media and on Sonos’s platform.
Aside from that, they look great. 🙄
And I’m not alone. Many of my clients and friends roll their eyes and have their own stories of dysfunction when I observe that they have Sonos speakers. We have hired professional audio persons who state the same. Even after purchasing WiFi boosters (additional $500) we are again experiencing the same poor performance after a brief three month slight upgrade. As an owner of a 25 year old company, I can’t imagine selling such a poor experience with no resolution over the length of time which complaints have been out there on social media and on Sonos’s platform.
Aside from that, they look great. 🙄
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La mejor
Lo máximo
Failed, never really worked propoerl
I received my Sonos One as a gift around five years ago. For roughly the first 14 months it worked ok, but was always limited in what it would let me play and it had issues connecting to my network, but ever since then I’ve only managed to get it working properly about seven times.
Every time I try to use it, there’s a different software-related problem. It can’t connect, it can’t detect my network, it won’t create or sign into an account, or it reports some other issue. According to the app, the problem is always my network, my hardware, my device, or something I’ve supposedly done wrong.
The frustrating part is that every other device in my house works perfectly. Phones, tablets, laptops, TVs, streaming devices, everything connects without issue. Yet somehow Sonos always insists the fault is on my side.
Today I thought I’d give it another try. I downloaded the latest Sonos app, updated everything, factory reset the speaker, and even attempted to create a completely new account from scratch.
The result? Exactly the same.
Now I’m being told I either don’t have an internet connection or that the date and time on my iPad are incorrect. My iPad is running the latest version of iOS, the date and time are set automatically and correctly, and I was clearly connected to the internet because I had just downloaded the app and I’m now posting this review.
After years of this, I’ve come to the conclusion that Sonos is expensive, unreliable and unnecessarily complicated. The hardware may be well built, but it’s let down by software that, in my experience, has been nothing but frustrating.
I’ve never been able to get meaningful support that actually resolved the problem. I appreciate that many people seem to love Sonos products, and I’m genuinely pleased if they’ve had a better experience than I have. Unfortunately, mine has been almost entirely negative.
If someone from Sonos support genuinely wants to help me get this speaker working reliably, I’d welcome that. Otherwise, after five years of disappointment, I think it’s time to put it back in the box and take it to the recycling centre.
For what is supposed to be a premium product, it has been one of the most frustrating pieces of technology I’ve ever owned.
Every time I try to use it, there’s a different software-related problem. It can’t connect, it can’t detect my network, it won’t create or sign into an account, or it reports some other issue. According to the app, the problem is always my network, my hardware, my device, or something I’ve supposedly done wrong.
The frustrating part is that every other device in my house works perfectly. Phones, tablets, laptops, TVs, streaming devices, everything connects without issue. Yet somehow Sonos always insists the fault is on my side.
Today I thought I’d give it another try. I downloaded the latest Sonos app, updated everything, factory reset the speaker, and even attempted to create a completely new account from scratch.
The result? Exactly the same.
Now I’m being told I either don’t have an internet connection or that the date and time on my iPad are incorrect. My iPad is running the latest version of iOS, the date and time are set automatically and correctly, and I was clearly connected to the internet because I had just downloaded the app and I’m now posting this review.
After years of this, I’ve come to the conclusion that Sonos is expensive, unreliable and unnecessarily complicated. The hardware may be well built, but it’s let down by software that, in my experience, has been nothing but frustrating.
I’ve never been able to get meaningful support that actually resolved the problem. I appreciate that many people seem to love Sonos products, and I’m genuinely pleased if they’ve had a better experience than I have. Unfortunately, mine has been almost entirely negative.
If someone from Sonos support genuinely wants to help me get this speaker working reliably, I’d welcome that. Otherwise, after five years of disappointment, I think it’s time to put it back in the box and take it to the recycling centre.
For what is supposed to be a premium product, it has been one of the most frustrating pieces of technology I’ve ever owned.
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End of life
I have a 10 year old Sonos and it’s end of life and no support. Need better pricing for existing customers to upgrade
Legacy App has 💀
I have a legacy system with three Play 3 speakers and a bridge. This week the Sonos S1 app died. I’m signed in but my music is gone. It says my 3 speakers are incompatible with the new Sonos app but in the Sonos S1 app it also says they are now incompatible. I deleted the app. Reinstalled it. Got it all back up and running 2 days ago only to close the app when I went to bed and find it dead the next morning. My bridge lights are on. It tells me to use the legacy app but it’s completely broken now. Flashing screens to update to Sonos S2, music gone, system “incompatible” - if you call customer service you get call center reps who have ZERO training on the legacy product and don’t have any clue about the bridge or older speakers. Shame on Sonos for this planned obsolescence! A few days ago my system was working beautifully. Now, with the app totally glitching out, there is no way to connect. Shame, shame, shame. I bought Sonos when it was the next big thing and my speakers are still perfect. How dare you force people to buy a new system over an app!!!!
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