Sonos User Reviews

Customer Experience

Positive experience19.5% of reviews
Neutral8.9% of reviews
Negative experience71.6% of reviews

~ Based on 7,683 written reviews from the US App Store.

What users say

Is Sonos Safe?

Sonos appears safe based on user ratings. AppsHunter Safety Score for Sonos is 92/100.

This assessment is based on 933,815 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.3% of ratings point to a safe experience
2.6% of ratings suggest some concerns
8.1% of ratings point to a risky experience

~ Based on 933,815 App Store ratings for Sonos.

Is Sonos Legit?

Sonos appears to be a legitimate app. AppsHunter Legitimacy Score for Sonos is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Terrible

Never ever ever ever does what you want it to do

Why break something that works

I’ve never seen an app go from great to annoying

I hate Sonos

It sucks

Junk

Thanks for ruining my listening experience ✌🏿total garbage the app totally sucks……. How this system is still in 1 piece is a mystery

Poor app

Sonos still fails to create a seamless interface with streaming apps. Why can’t we just open our chosen apps and play? No. You have work through their clunky proprietary system. Speakers sound great though.

Gone backwards

It finally started working and the latest update has caused many issues. This software is not fit for purpose, good speakers but they are obsolete with the awful software.
Does anyone actually test the new releases on the hardware?
Such a waste of money.

Doesn’t link well with Apple Music

Too many times do I have to repeat myself and it gets it wrong. It disconnects all the time even though I have extremely fast broadband. Also if you like a song and you ask a simple question like “What is this song” it tells you last played…not really helpful. I think there is a lot to get better with Sonos and linking with Apple Music.
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Rubbish

Wouldn’t purchase again constantly having to connect to WiFi

Unstable AirPlay recently

I loved Sonos for their constant updates and integration with Apple and AirPlay. But they have been less reliable as time goes on. Please fix

Unstable connection

The sound bar never keeps a connection and then loses all devices constantly.

Never stays connected

I love the speaker (Sonos 5) and it works so well with records but this app is continuously acting like it can’t connect. I have repeatedly reconnected the app and speaker and it says it can’t find the system on the WiFi. Just let me use it like a damn Bluetooth speaker.
The Spotify connection is subpar also, when it works. You can’t just go to Spotify to control it, has to be in the app and there’s limited functionality. All in all super disappointed and overly irritated
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Couldn’t live without my Sonos!!!

Great quality and sound. I couldn’t live without it.!!

Doesn’t work properly with TuneIn

We listen mainly to classical music and we have a sub with TuneIn as we can access a wide variety of classical music stations. While this works with Sonos, annoyingly Sonos does not display information about what is being played. If I use TuneIn on its own or with HEOS I get that information but I don’t with Sonos.
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Volume Control

For convenience sake, I wish the Sonos app would let me adjust the system volume with the volume buttons on the side of my iPhone.

And I’d like my Move’s and Roam volume to be adjustable as well, AND allow the Move and Roam volume to be adjustable with my Shaw/Xfinity TV remote - just like my Arc, Subwoofer and Surround speakers.

That’s all😉😄
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Love my Sonos!

Sonos runs in the background pretty much every day in our house.

Good

Good

Still terrible. Waste of money

Speakers drop whenever they feel like it. Music sometimes just stops. New app is as terrible as the last. This company has completely lost my trust after nearly a decade. Hey, CEO of Sonos, your headphones aren’t helping us out here!

The app never works

Lock it up Sonos. Rewrite the app. Total garbage.

Bugs bugs bugs

Updated the app, and now LivePhish+ doesn’t work, even after reauthorization and reauthorization.

Terrible app/connectivity

Your app does not match the price point of your speakers. It’s clunky, NOT user friendly, and overall terrible and confusing. My best friend, who also has many Sonos speakers, has the same experience. We complain about your app often. I bought $6,000 worth of Sonos speakers as I love the idea of whole home audio w/o a receiver and speaker wires everywhere. The sound quality is above average. The connectivity is absolutely terrible. My internet bandwidth is 1 gig so I have plenty of room for the amount of speakers I have.
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