So sketchy
Where is my money
Avoid at all costs
This app is amazing
Referrer ID
Great app
Response from developer
Thank you for the praise! We hope to keep working hard to keep that 5 star quality as we continue to grow and improve. If you ever need help or have feedback let us know either in the app or through email at Support@soon.app
Customer Support Slow to Respond
Response from developer
Thank you for the feedback! We are a small team, being that Soon is still new, however we do agree with the need for better coverage. We are working on increasing our support to have better response times. Face ID was temporarily disabled due to a bug we found but should be working again. If you are still having issues please let us know via the support tickets or emailing Support@soon.app. We appreciate the feedback as we are still growing and improving.
Second review
Response from developer
We apologize for the issues you've encountered with our app. We've recently released updates addressing these concerns. We'd appreciate the opportunity to discuss your experience and potential improvements. If you're open to a call, please contact us at support@soon.app. Thank you for your feedback.
FaceID doesn’t work
Not what it claims
Closed my account after less than two weeks. We’ll see how long it takes for Soon to deposit the balance back into my bank account.
Response from developer
We do sincerely apologize about that delay in response time. We are working to increase our support staff to increase our coverage. Our engineering team is actively working on getting your issue resolved and should have a response to your ticket soon. We appreciate the feedback as we are growing and know there are things we can fix and are actively updating our process with the feedback our users provide. We hope you will give our app a try again in the future.
Won't let me change my deposit account
Response from developer
Thank you for the feedback. We initially disabled the ability to change a deposit account because people were attempting to use if for fraudulent purposes. We're currently working on re-enabling the feature with additional measure in place to prevent fraudulent activity. We'd love to chat about your experience. If you're open to a live chat please reach out to us at support@soon.app.
Lost 16% in a week
Response from developer
Thank you for your feedback. We had some trades that took longer to process with our custodial partner than expected. Our app wasn't correctly showing pending trades so it showed a lower balance. The issue with the custodial partner has been resolved and we're updating the app to correctly show pending trades. We'd love to chat about your experience. If you're open to a live chat please reach out to us at support@soon.app.
Awesome App
Response from developer
Thank you for the kind feedback! We'd love to chat about your experience. If you're open to a live chat please reach out to us at support@soon.app.
Errors out during signup constantly
Response from developer
We apologize for the issues you've encountered during the signup process. Your feedback is valuable, and we'll work on improving the UI. We recently released a version that does allow for skipping during onboarding and we're constantly looking for other areas of improvement. If you're open to discussing your experience and potential improvements, please reach out to us at support@soon.app. We're committed to enhancing our user experience.
Need app fixing
You need to fix this app I would take it down for a while and get this resolve before you start losing customers.
Response from developer
We apologize for the issues you've encountered with our app. We've recently released updates addressing these concerns. We'd appreciate the opportunity to discuss your experience and potential improvements. If you're open to a call, please contact us at support@soon.app. Thank you for your feedback.
The app won’t let me sign up
Response from developer
We apologize for the issues you've faced during sign-up. We've recently released updates addressing these problems. We'd appreciate discussing your experience and potential improvements on a call. If you're open to it, please send us an email at support@soon.app, and we'll assist you promptly.
Great app!
Crypto trading for beginners and veterans
I recommend putting in $100 to start and see the app doing the work without the hassle of figuring out the ins and outs of trading.
App keeps crashing
Response from developer
I apologize for the poor experience you had with the app and also with support. If we haven't reached out directly yet, please feel free to reach out to support@soon.app or to me directly at michael@soon.app and I'll make sure your funds are liquidated and sent back to your account. Again, I apologize and hope we can help resolve the issue.
