Banned account
Response from developer
Excuse me, what problem did you encounter? You can contact us for feedback through the customer service window in the game, and we will help you solve it.
Terrible Login System
Response from developer
I'm sorry to bring you unhappiness. Please contact us for feedback by private message, and we will help you check and handle it.
Lost Account
Response from developer
Dear Soul Master, When you reinstall the game or play it on a new device, the system will automatically create a tourist account for you. So you need to logout at the homepage(where you select the server, and the logout button is at the upper left corner), and then login your own account. After that you will be able to enjoy the game:) However, IOS and Android accounts are separate and game data can't be shared. This means you will have two different characters if you login using the same game account for Apple and Android devices.
Pay to Win
Response from developer
Dear Soul Master, Thanks for contacting us! We have many operation events which can gain abundance of rewards! Besides, we also hold many events in our FB @SoulLandReloaded and DC @Soul Land Reloaded to get kinds of welfare.If this reply can help you, please give us a 5-star comment :) We sincerely appreciate your supporting!
Loading game
The best game
Don’t have spend real money to play.
The Glitch
Fun game but bad server issues
After sending a report to the admin team, the response I got back showed they never read my email and just provided a canned response. I specifically said that I had deleted and reloaded the app, I was only using my iPad to play, and the details of what was happening. I got a useless response back explaining that you can’t save across different platform (IOS and Google/Android) and that I needed to delete the app and reload. Umm…. Yeah. So instead of reading my emails and looking into a possible program issue, they just want to use a canned response that solves nothing.
I do not recommend this game to anyone.
Response from developer
Dear Ramiusii, I'm sorry to bring you a bad gaming experience. Please send your questions again to soulland@acngames.com. We will follow up to help you deal with it. If this reply was helpful to you, please give us a 5 star review :) We sincerely appreciate your support!
Can’t complete
Unbalanced
Good!!!!
No response from Customer Support
And when you are VIP member and is promised immediate customer support regarding this issue, no response. And no desire to remedy it.
Maybe actually appreciate your players or don’t be misleading about a game-wide celebration event when it’s clearly not meant for all.
Scam Alert
This is also a very expensive pay to win game also no chance to compete in pvp if you don’t nonstop spending
Response from developer
Dear Soul Master, Any problem occurred while gaming?If it is, could you please send to soulland@acngames.com to explain your feedback in more details? It will help us a lot to improve the game. If this reply can help you, please give us a 5-star comment:) We sincerely appreciate your supporting!
Great game! Totally recommend
Great
Impressive
Response from developer
Dear soul master, Glad you like it! You could follow our Facebook page to get the latest news and kinds of welfare! If you have any issues, please feel free to send to soulland@acngames.com! We sincerely appreciate your support!
PAIN
Not bad, but not particularly good
It’s a little bit buggy, it has some spelling errors [in the English translation], and it has a cluttered interface. It’s fine, for the most part, although the bugs are annoying, but just very unremarkable.
I also lowkey suspect the reviews are artificially maintained….
Response from developer
Dear soul master, I'm sorry to bring you a bad gaming experience. If you have any suggestion to our game. Please send to soulland@acngames.com. It will help us a lot to improve the game. By the way, we are unable to delete our players' comments in Play Store. If you have any issue about this, please contact Google for help. Thank you.
Just awesome game
Best game I’ve played since 2014!!!
Great Game!
Response from developer
Dear soul master, Glad you like it! You could follow our Facebook page to get the latest news and kinds of welfare! If you have any issues, please feel free to send to soulland@acngames.com! We sincerely appreciate your support!
