Soul Origin

Soul Origin

Soulmates

228 ratings
80 reviews
Free

Details

Released
October 22, 2020
Updated
May 19, 2026

Features

Soul Origin screenshot #1 for iPhone
Soul Origin screenshot #2 for iPhone
Soul Origin screenshot #3 for iPhone
Soul Origin screenshot #4 for iPhone
Soul Origin screenshot #5 for iPhone
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About

Discover nearby locations with an interactive map and order ahead to skip the queue. Manage your loyalty program, track points, and view past orders. Access health and wellbeing articles for a holistic experience.

✓Locate nearest store
✓Interactive map
✓Loyalty program access
✓Track points and rewards
✓Order ahead functionality
✓Health and wellbeing articles
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What users say about Soul Origin

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What's New in Soul Origin

46.1

May 19, 2026

General improvements and performance enhancements

User reviews

Works for me!

I’ve had the app for a while now more than 1 year and it’s very convenient Easy to use. I always get my stamp and I visit many different shop locations because of my work. I have a kind of complicated coffee order so it is good to reuse my favourite order I have saved. I like my $5 voucher for my visits.
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Useless

The app is as bad as their non existent customer service (typical of a franchise).

Recently been receiving emails saying I have a free coffee yet the app doesn’t show this. It does show that a free coffee expired a couple ot months ago yet no email or notification was received.

Very silly design.

Every time when I open the app, my Apple Music stops. I understand that the app is trying to advertise. But who wants to hear your sound effect? I want to keep listening to my music. Do the developers have brain?

Don’t bother

I’ve tried contacting them to try and sort out the number of times it didn’t record my purchases and was told they were able to fix everything but still doesn’t show anything on my app. They’re not helpful at the shops or via contacting them via email.

Bad app and bad rewards program

The app didn’t register some of the purchases I did, also the reward program is really bad, once you finally get a free coffee, you have only one week to redeem it otherwise it will expire.
Any other merchant will have much better programs.

User experience

🐞

Reported Bugs

26 issues

App doesn't record purchases

Bug

Login issues (blank screen)

Bug

App crashes when accessing rewards

Bug

Cannot connect to server/internet

Bug

Rewards tab shows empty or expired

Bug

Error code 401

Bug

Home tab says 'No content available'

Bug

Valid Rewards tab says 'Can't connect to server'

Bug

App won't show complete food menu

Bug

App shows turning circle/hung

Bug

App won't work on iPhone after update

Bug

Cannot add loyalty card to Apple Wallet

Bug

App says 'no content available'

Bug

App says 'no internet connection'

Bug

Unable to order on app

Bug

App requires iOS 16+ update, incompatible with older devices

Bug

App says 'update now' but cannot update

Bug

Free coffee voucher disappeared after update

Bug

App shuts down when accessing rewards

Bug

Order feature freezes when selecting store

Bug

Purchases not linking to account

Bug

App crashes when trying to view rewards

Bug

Cannot finalize Christmas order on app

Bug

App requires iOS 16 or better, not compatible with iOS 15.8

Bug

Cannot see rewards or rewards history

Bug

App requires iOS upgrade to function

Bug
✨

Requested Features

10 requests

Overhaul notification systems

Feature

Improve reward program

Feature

Allow ordering of salads and sandwiches

Feature

Add Apple Pay option

Feature

Add Apple Watch support

Feature

Show nutrition info in cart

Feature

Fix 'Add to Wallet' functionality

Feature

Make rewards last longer

Feature

Allow upgrades on free coffee

Feature

Make app compatible with older iOS versions

Feature

FAQ

What does the Soul Origin app do?

The app helps you locate the nearest store using an interactive map, manage your loyalty program, track points, view past orders, and order ahead to skip queues. It also provides access to health, wellbeing, and 'Soul stories' articles.

How do I use the Soulmates Rewards program?

You can sign up for the Soulmates Loyalty Program directly through the app. Once signed up, you can access your account information, track your points, view recent orders, and keep track of your available rewards. Your digital membership card will also be stored in the app.

Can I order coffee and food through the app?

Yes, the app features an 'Order Ahead' functionality. This allows you to order your coffee and other items online, saving you time by letting you skip the queue when you arrive at the store.

Is the app free to download and use?

Based on the provided information, the app is free to download and use. There is no mention of in-app purchases or a subscription model for its core functionalities.

What kind of content can I find in the Health & Wellbeing section?

The Health & Wellbeing section offers interesting information related to health and wellbeing. It also includes 'Soul stories' and articles designed to be beneficial for both your body and your soul.