Soul Origin has mixed safety signals based on user ratings. The AppsHunter Safety Score for Soul Origin is 55 out of 100. This assessment is based on 228 user ratings, with an App Store average of 2.7 out of 5.

Soul Origin Reviews: Is It Legit?

Name: Soul Origin
Rating: 2.67105 (228 reviews)

Soul Origin

🍔 Food & Drink

Customer Experience

Positive experience15.5% of reviews

Neutral14.3% of reviews

Negative experience70.2% of reviews

~ Based on 84 written reviews from the US App Store.

What users say about Soul Origin

Reviews of Soul Origin are mostly negative: the Food & Drink app is rated 2.7/5 from 228 App Store ratings. What users like most: friendly and knowledgeable staff, excellent coffee quality. Top complaints: app frequently doesn't record purchases, login issues and blank screens. Summarized from real user reviews.

Positive things

👍Friendly and knowledgeable staff
☕Excellent coffee quality
🌟Easy to use design (older reviews)
💰Rewards are easy to get (older reviews)

Negative things

🐛App frequently doesn't record purchases
🐛Login issues and blank screens
🐛App crashes or freezes
🐛Cannot connect to server/internet errors
🐛Rewards expire too quickly
🐛Rewards not showing or are empty
🐛Incompatible with older iOS versions
🐛Menu not fully displayed
🐛Cannot add card to Apple Wallet
🐛Order ahead functionality issues
🐛Poorly designed reward system
🐛Misleading reward offers

Is Soul Origin Safe?

Soul Origin has mixed safety signals based on user ratings. AppsHunter Safety Score for Soul Origin is 55/100.

This assessment is based on 228 user ratings, with an App Store average of 2.7/5.

Is Soul Origin Legit?

Soul Origin appears to be a legitimate app. AppsHunter Legitimacy Score for Soul Origin is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Incredibly handy for everyday use!

I have been going to Soul for more than a year now. And this app has made it so much more easier.
just put the order on my way to the store and its ready by the time I reach :)
Btw the new look is amazing!

V2Vikrant Kadam 2010

11 days ago

New update

Like the new look so far. I can find my points better and less taps to my coffee. Good job team!

Dderk_550

12 days ago

⭐️⭐️⭐️⭐️⭐️Highly Recommended!

Very user-friendly and reliable. It saved me a lot of time. Flawless ordering process and clear rewards tracking. Love how easy it is to claim my rewards!

FFeny-Bean

13 days ago

Update makes it unusable

The app worked just fine. But now I need to update it, but can’t because my phone is too old.
So now it’s unusable.
Why fix what wasn’t broken? All they did was break it.

GGoblin981

17 days ago

Works for me!

I’ve had the app for a while now more than 1 year and it’s very convenient Easy to use. I always get my stamp and I visit many different shop locations because of my work. I have a kind of complicated coffee order so it is good to reuse my favourite order I have saved. I like my $5 voucher for my visits.

__ae_forthewin

a month ago

Useless

The app is as bad as their non existent customer service (typical of a franchise).

Recently been receiving emails saying I have a free coffee yet the app doesn’t show this. It does show that a free coffee expired a couple ot months ago yet no email or notification was received.

LLimetinx

a month ago

Very silly design.

Every time when I open the app, my Apple Music stops. I understand that the app is trying to advertise. But who wants to hear your sound effect? I want to keep listening to my music. Do the developers have brain?

Llodjdvdhuwj

2 months ago

Don’t bother

I’ve tried contacting them to try and sort out the number of times it didn’t record my purchases and was told they were able to fix everything but still doesn’t show anything on my app. They’re not helpful at the shops or via contacting them via email.

8836052

6 months ago

Response from developer

Thank you for sharing your feedback with us and we apologise for your recent experience both on the app and with our customer support team. We would like to resolve this with you, I understand you have already contacted our team, however our loyalty team can further assist and look at the issue in more detail if you can please send us your membership number and any previous correspondence soulmates@soulorigin.com.au

Bad app and bad rewards program

The app didn’t register some of the purchases I did, also the reward program is really bad, once you finally get a free coffee, you have only one week to redeem it otherwise it will expire.
Any other merchant will have much better programs.

YYuca2010

7 months ago

Response from developer

Hi Yuca2010, thank you for sharing your feedback with us. We appreciate you doing so as this allows for future improvements to our program. Kindly email our loyalty team soulmates@soulorigin.com.au to assist with any missed purchases and points, as we can review the issue in more detail. We will just need your membership number and details of the purchase. The $5 reward voucher is valid for 10 days which can be used on any food or beverage item, it is not limited to coffee. We understand your frustration on the shorter expiry and this is noted when making changes to our loyalty program.

App broken

I used a $5 voucher for my visit a while ago and i have been back to stores making sire to scan my card since that visit at least 4 times and i only have 1 stamp on my card whats wrong with the app please fix im not getting rewards

LLilT99

7 months ago

Majura Park

Have been going to this location for many years. Excellent coffee as always, and the staff are very friendly and more importantly know what they are doing.

BTBubbles Time

7 months ago

Response from developer

Hi Bubbles Time, thank you for sharing your lovely feedback with us. We can't wait to welcome you back to our Majura Park store soon!

Nice coffee and good service

Nice coffee nice service

NNNelly is my nickname

8 months ago

Broken app

Soul Origin needs to overhaul their notifications systems. Despite making sure I should receive any and all app notifications, I haven’t received any which means I’ve missed out on at least three Rewards that I can see have since expired. I did receive an SMS about one of the Rewards but the SMS contents doesn’t match the Reward shown in the app.

Zzabieraus

8 months ago

Response from developer

Hi Zabieraus, thank you for sharing your feedback with us. We understand your frustration and we certainly do not want you to miss out on your accumulated rewards. If you have enabled push notifications, and you are still not receiving the reminders, please reach out to our loyalty support team so we can review your account setup. We can also reinstate any missed vouchers for you soulmates@soulorigin.com.au

Loyalty app with no rewards

I’ve been several times since I was asked to get this app. I’ve purchased food each time and this app does not add to my visits.
What a waste of my time downloading it.

RRockondevil

9 months ago

Bad UX

You need to scroll through 12 other categories of items before you reach coffee. Just stupid design.

Other issues
- slow store selection process every time you make an order
- music/podcast stops while using the app
- current order status hidden away in menu

Sad thing is I know these guys would have paid tens of thousands of dollars for this trash to be developed because App developers take advtantage of non tech savvy business people

MMatt14453644

10 months ago

Unable to order on app

Choose correct location, place order and go to checkout. Then every single time it errors - “ERROR - Can’t contact the server. Please try again later.”

TTeckit

a year ago

Login issues

It’s not the login I can’t login to the stupid app I get a blank screen.

CChocca06

a year ago

App Doesn’t Work

The app has issues when logging in and it has had this issue unresolved for over a year now. Even though every time you buy a coffee, the employees ask you to sign up to being a member and being apart of the reward system on their app. But what’s the point when the app doesn’t work???

Ttddnh

a year ago

Response from developer

Hi tddnh, thank you for sharing your feedback with us. We are sorry to hear of the issues you are having when logging into your account and we are eager to hear more from you. Please contact our loyalty team with your membership number so we can look into this for you soulmates@soulorigin.com.au

Not functional

Hi not been able to use the app. It shows nothing on the Home Screen or in fact any screen. I have done as suggested by a team member in store and removed and download again.
Am getting absolutely nothing nor response.

JJdidnext

a year ago