The worst charging app
Continuously doesn’t work. Yet takes the money from my account. I never write reviews, but this prompted me to tell people never to use it. Use Ovo instead.
Map not updated
Just been to my 4th charging point in a row that the map says is available about is actually in use. Pointless - 40 minutes wasted driving around London.
Terrible. This company has no business being solvent
The worst app I have ever used. Useless totally useless. Will in future drive to BP garage to use their charger.
One of the worst apps
What a waste of space. Literally does nothing. Cant book anything, pay for anything, or get any of their mostly broken chargers to do anything. Gave up after trying twice to charge my car.
Useless
Lengthy sign up - scalps all your personal and banking details but still won’t let you connect and charge
Abysmal app
This company shouldn’t exist because they don’t deserve to have paying customers. This is the worst experience trying to do something as simple as paying for a car charge. Shell manages to do it with a QR code and Apple Pay. These people are idiots.
Shocking - borderline criminal
How on earth this company is still solvent is a mystery. What an absolute joke of a fustomer experience. Easier to charge the car using double AA batteries than even attempt to use one of their chargers or god help you if you want to use the APP. Shocking. ZERO STARS SHOULD BE BANNED.
POINTLESS
As much use as a chocolate fireguard, coupled with the fact that it’s ridiculously expensive whenever it bothers to work. Bubonic plague higher on my to do list that use this again.
Nope
This app is useless… just get Electroverse app, works every time and it’s actually cheaper!
Terrible app
This really is a dreadful “app” it doesn’t do anything and why the he’ll does it sign you out if you don’t use it for a few days? Just to make life more difficult?? There’s no private info in it it doesn’t need a sign in! Please fix it
Could be better
In terms of locations it is correct. Sometimes it’s a bit pixeled like there’s a coding glitch perhaps.
My gripe is that I have to enter my password to log in every time! Even after ticking remember me. Please could the developers make this update with Face ID enabled features?
There’s no alert to say that you are approaching idle time or the 4 hours for a 7kw charge.
My gripe is that I have to enter my password to log in every time! Even after ticking remember me. Please could the developers make this update with Face ID enabled features?
There’s no alert to say that you are approaching idle time or the 4 hours for a 7kw charge.
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The worst EV charging app
The app is so bad that today I gave up and parked elsewhere. On pretty much every app I use I’m able to autofill my login details, my phone number, address info, etc. but for some reason this app doesn’t let me do any of that so it takes a good 5 minutes after parking to get my details all entered, and that’s when the app works. Tried to log in today and after 15 minutes it didn’t recognise the charger I was parked at. If you plug in before sorting it out on the app it messes up the system and doesn’t let you confirm the charge. Really disappointing as the locations of these chargers are usually really convenient but until the app is sorted I’ll always try to find an alternative charging point.
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Stop logging me out
Every time I open this app I have to login, this would be fine if it used Face ID or at least had support for my password manager. It’s 2024, do better.
Didn’t charge
Tried to use one of these chargers. It look £49 easy enough but when it came to actually charging it didn’t wanna know. Chargy works a lot better.
Poor App
Doesn’t matter how many times you reset your password and login and tick all the boxes to say you have read the terms and conditions, it spits you out. It is saying you don’t have permission and that you are invalid to your own account.!!
Absolute rubbish, and like others out there, these guys are meant to be the leading London charging company. No hope !
Absolute rubbish, and like others out there, these guys are meant to be the leading London charging company. No hope !
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Shockingly bad
All the reviews giving one star are correct (and I wish I could give it less than that).
App is appalling. Info on it couldn’t be less accurate and when you call customer services to check the information they have no clue. For example the app told me that there was a minimum fee at the charging point near me of £1625 (one thousand six hundred and twenty five pounds) and a booking fee of £2. You can’t book this charging point to start with and customer services confirmed the minimum fee was incorrect and gave me an amount in US dollars instead. Absolue joke. If you have to use Source London and have no alternative, use them via a third party app like Electroverse which is a billion times more accurate.
App is appalling. Info on it couldn’t be less accurate and when you call customer services to check the information they have no clue. For example the app told me that there was a minimum fee at the charging point near me of £1625 (one thousand six hundred and twenty five pounds) and a booking fee of £2. You can’t book this charging point to start with and customer services confirmed the minimum fee was incorrect and gave me an amount in US dollars instead. Absolue joke. If you have to use Source London and have no alternative, use them via a third party app like Electroverse which is a billion times more accurate.
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Linka
Poor app, Nothing change during two years! Impossible add card as payment, after fill up data ‘confirm’ stay blocked by numbers! Don’t waisting time avoid them…
So so bad - zero start but app won’t allow that
Source London is just unusable, via the app, via their website and via the charging points. I signed up over a year ago, not been able to use service once. Cancelled subscription, still trying to take payment from bank every other day, still sending me requests to change my bank details, now getting emails telling me my card is about to expire. I’ve emailed and I’ve phoned and it’s still happening. So very very bad.
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Appalling
Just when we need the world to start getting better at charging vehicles, this comes along. It’s terrible. The tech that they are using is glitchy. The charging sessions never works. It’s the most awkward out of all the charging stations to use. Most of the time I don’t even bother and try and find another one as it keeps on glitching and doesn’t recognise the vehicle/login/app/password, but the problem is they aren’t enough around. To all London councils: get rid of Source urgently, we need something better
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Sign up flawed..
Signed up no email to confirm, simple. Unable to use..terrible App..
