Please fix your payment settings!
Payment profile doesn’t save users credentials for credit card information. I have to provide my full details EVERY TIME I place an order. What a painful experience.
Absolutely Zero Point
There isn’t a single reason to use this app. You cannot save a customer/user account which in turn means you cannot save any name, contact, or payment details in your account. Furthermore, you can’t pay by apple pay nor can you autofill any saved credit card information. Consequently, you have to fill everything in every single time you order. It’s almost quicker to just go to the location, order, and wait for your food. Why was this app even made?
Show more
this is a bad app
having to type everything in every time is not fun. update this thing! give me apple pay and saved stores
Poorly Designed and Badly Implemented
Terrible usability, a lack of features standard on other restaurant apps and frequent failures — it often takes me multiple attempts to actually get an order through.
I’m confident that Sourdough and Co. picked the lowest bidder to develop this app. For S&C management please understand that they are losing business because of this: I often choose Panera or Boudin over Sourdough & Co. just so I won’t have to use the app.
I’m confident that Sourdough and Co. picked the lowest bidder to develop this app. For S&C management please understand that they are losing business because of this: I often choose Panera or Boudin over Sourdough & Co. just so I won’t have to use the app.
Show more
Terrible App
Need to add face recognition to sign in, reorder last meals and save location without going through the whole process each time. This app is not user friendly. Love the food can’t stand the app.
Terrible Functionality
Why have an app that barely works? This should be taken down and revised. There’s no point on using the app when you can’t edit your order or even try to place an order. Terrible execution.
Garbage App
Doesn’t recognize my card info, it keeps telling me my CVC code is invalid. It’s easy to accidentally swipe and it makes you start over, your items don’t stay in your cart. Keep getting captcha errors. It’s a garbage app that it seems like no thought was put into. You can’t even favorite a location. I tried 8 times to submit an order and eventually just had to go Oder in person and sit for 35 min my location wasn’t taking calls
Show more
Improvements needed - owner, developer please read
Hello,
I have used the app multiple times and here is a list of improvements which will make this app more useful:
1. Allow an existing customer to sign in using their finger print or face recognition when using an iPhone or iPad. It is a pain to have to re-enter my email address and password each time I want to order food. Other companies allow me to login with my finger print or face recognition when using their apps.
2. Allow customers to pay for their food using Apple Wallet (using their fingerprint or face recognition). This is a huge time saver. It is a pain to have to type the credit card info. each time we want to make an order.
3. The app should remember the last location/restaurant the customer used for an order and use that location/restaurant as the default location rather than forcing the customer to find the location of the restaurant from a long list each time they make an order.
Thanks.
I have used the app multiple times and here is a list of improvements which will make this app more useful:
1. Allow an existing customer to sign in using their finger print or face recognition when using an iPhone or iPad. It is a pain to have to re-enter my email address and password each time I want to order food. Other companies allow me to login with my finger print or face recognition when using their apps.
2. Allow customers to pay for their food using Apple Wallet (using their fingerprint or face recognition). This is a huge time saver. It is a pain to have to type the credit card info. each time we want to make an order.
3. The app should remember the last location/restaurant the customer used for an order and use that location/restaurant as the default location rather than forcing the customer to find the location of the restaurant from a long list each time they make an order.
Thanks.
Show more
App is terrible
The food is good but the prices are too expensive for the food. Also why is there no Apple Pay option and why does it log me out of the app every time. Also no rewards for purchasing through app. The app is practically pointless and a headache
Terrible app
Doesn’t use face recognition on iPhone. Doesn’t remember your login
Doesn’t allow any way to customize your order. Good food, terrible app.
Doesn’t allow any way to customize your order. Good food, terrible app.
Needs Apple Pay support
I really like their food, but the app is so awkward to use that I go to their competitor instead because they have a much better app that only takes seconds to place an order.
Barely works.
Never remembers your login. Horrible clunky UI. Looks like the developer put a web view and called it an app. Last update 11 months ago. This has got to be one of the worst apps for ordering food. Just bad.
Whoa. Crappy App
Whoever made this app, needs to dogfood this a lot. The workflow is complete crap. And payment, felt like I stepped back in time. I loved the 90s, except trying to pay for something - don’t need that headache. In fact, I think so low of this app that I’m not even going to use paragraphs. Oh, you were lucky that my grandpa was hungry for a sandwich.
Show more
slow to use
App takes forever to customize your sandwich. It’s almost a deal breaker to use. This was for iPhone. I am embarrassed that the functionality is like this. Please fix asap.
Breach
Weird notification from the app saying “Hi Everyone”. Stay away.
Fast and easy
The new update makes the app so fast and easy to use. So easy to order my favorite sandwiches and soups. Love the app
Worst Food Ordering App I’ve Used
It hard to believe that Sourdough & Co can make great sandwiches & salads and yet fail to invest in improving their terrible Apple iPhone app 😰
Not very useful.
What is the purpose for registering if you need to log in and input cc information every time? Please revise app.
Good Food — Horrible App
This app is clunky and awkward! Every time I use it feels like setting up your account from the beginning. It makes me want to order elsewhere. There are many other food ordering apps ... learn from them.
Don’t download! App is a disaster!
Downloaded app today, registered and placed a sandwich order. When attempting to pay using a credit card that I received a few weeks ago and have used numerous times without an issue, was told by the app it was an expired card! So thinking it was strange but what the heck I’ll try another card I use regularly. It seemed to work; I received a charge confirmation on my iPhone and then looked at the app for estimated completion time only to have it say the order wasn’t received! But my card was charged! I tried calling the store, no answer. I drive to the location and they say we didn’t get an order from you. So I pay to have the order remade. Then have to call the credit card company to deal with the charge. Do yourself a favor; either order without the app or go to another restaurant! You’re welcome, I just saved you tons of time and frustration. Get your act together Sourdough! I’ll use apps that do work; they’re your competition!
Show more
