Doesn’t work as it should
Can’t order through the app. Spent 15 mins creating my order and then when I went to checkout to use my loyalty membership it asked me to update my info. I just did that when I logged in but ok. It takes me to pick a store screen, I did then when I click on my cart to checkout AGAIN, asks me to update my info, then started a constant endless loop of checking out as a loyalty member update your membership. I wanted the points so ended up placing my order in the store anyway and had to give the cashier my phone number. It’s 2026, with all the advancements in tech this level of app functionality is unacceptable.
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Broken App and Terrible Customer Service
Like many other people, the app placed my order 2 hours away from my location. Even though it says you can cancel from the app, my order history was empty so there was nothing to cancel. I spoke with my local restaurant that shared multiple people have expressed this issue and to call customer service. I emailed their support email and let them know of the situation. They refunded me, but it will take 7 days to arrive. No apology, no further action to remediate the situation. Just putting the burden on the customer to fix the issue without fixing their service or apologizing. Terrible business practice. Don’t eat with Nations or download their app. This company that doesn’t respect your time or money is not worth yours.
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Don’t order from app
App tried to send my order to a store 2 hours away. I caught it and changed the store. It made me resign in and put my order again. When I pushed order it sent it to the other store. I called the store. They told me they couldn’t cancel it and to call 1800 number. Then they didn’t have a 1800 so they gave me another number and that was no longer in service. I called the store I wanted to order from to see if they could help and they told me you can’t order from app only door dash or grub hub. SMH. So don’t waste your time. Now I’m out the money and no food
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Can’t place an order
Every time you select a location, you get an error screen. It’s impossible to place an order through the app.
Useless for placing an order
Ordering thru the app does not function as advertised. Using IOS 18.7.2.
