App won’t even open
I just downloaded the app because I was interested in rewards tracking. Unfortunately when I try to open the app it immediately crashes and closes out. Hope it gets fixed cause i like the food!!
Response from developer
We're so sorry to hear the app isn't working for you — that's not the experience we want anyone to have. Our team takes technical issues like this seriously. Please reach out to our support team at support@thanx.com with your device details, and we'll work to get this sorted out so you can start enjoying your rewards!
App crashes
Downloaded the app in hopes to see the menu. However once downloaded it kept crashing every time I clicked the app not even once was I able to open it. I restarted my phone no luck. Terrible
Response from developer
We're truly sorry you had this experience — not being able to open the app at all is incredibly frustrating, and we understand how disappointing that must have been. Our team takes technical issues seriously and we want to make sure this gets resolved for you. Please reach out to our support team at support@thanx.com
Ask AI
Please at least vibe code a new app. Your app is so frustrating
Needs work
This app needs work. Only downloaded because we were informed it was the only way to create a rewards account but the app is very limited. I would like the option to view the menu without having to go through setting up an order. I don’t like that they don’t include the item descriptions/ingredients list for each product. In order to see what ingredients are in the food items, you have to scroll to modification section, but again you can only see this as if you’re ordering something. Since we didn’t have the rewards account for our initial order, I was hoping that like other food apps, I would be able to upload our receipt info to earn points and no option for that. If you don’t order through the app or scan your barcode, no earned points for you. This app would benefit so much from some improvements. Not sure of it’s worth keeping it.
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not worth using
First off, they don’t have a iPad size screen. They’ve got a great website, they should just put it in the app. But this is the phone size screen only. But what really teed me off with they require a 10 freaking character password for a freaking café.
