Broken App and Terrible Customer Service
Like many other people, the app placed my order 2 hours away from my location. Even though it says you can cancel from the app, my order history was empty so there was nothing to cancel. I spoke with my local restaurant that shared multiple people have expressed this issue and to call customer service. I emailed their support email and let them know of the situation. They refunded me, but it will take 7 days to arrive. No apology, no further action to remediate the situation. Just putting the burden on the customer to fix the issue without fixing their service or apologizing. Terrible business practice. Don’t eat with Nations or download their app. This company that doesn’t respect your time or money is not worth yours.
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Don’t order from app
App tried to send my order to a store 2 hours away. I caught it and changed the store. It made me resign in and put my order again. When I pushed order it sent it to the other store. I called the store. They told me they couldn’t cancel it and to call 1800 number. Then they didn’t have a 1800 so they gave me another number and that was no longer in service. I called the store I wanted to order from to see if they could help and they told me you can’t order from app only door dash or grub hub. SMH. So don’t waste your time. Now I’m out the money and no food
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Can’t place an order
Every time you select a location, you get an error screen. It’s impossible to place an order through the app.
Useless for placing an order
Ordering thru the app does not function as advertised. Using IOS 18.7.2.
App does not work anymore.
The app doesn’t work anymore. When I try to order, I get a application error.
No login code
Tried to register several times no login code received
Possibly the worst app for food
Constant issues, wanna update your information every 15seconds?
Free fries! Wanna use the code? Good luck with that.
Absolute dog water app.
Free fries! Wanna use the code? Good luck with that.
Absolute dog water app.
doesnt work
cant order after put cc info says "Something is Wrong"
great place
amazing food
Repeater sign in- doesn’t work
Like another reviewer has said, it puts you on an endless loop and the only way to make an order is to checkout as a guest. Which is pointless if you want to end loyalty rewards…. Please fix this. It is very frustrating. Bottom line, this app does not work.
Unusable.
After you sign in and then try to check out, it makes you sign in again. Then when you try again to check out, it makes you sign in again. And on and on in an endless loop. Their website has the same problem, was hoping the app would be better but no.
cant place order!
stupid after the last update it runs me in circles and wont even let me place any orders!
Glitchy app
Great concept but the app has too many bugs. Won’t load, unable to get points for orders placed in the store….fix the problem and the app rating will improve!!
Can’t make special requests
Won’t be using app. I didn’t see where I can make special requests like: no butter on toast; toast the bread dark; extra crispy hashbrowns; etc.
This one star for the app
This is not refection on the restaurant itself. The staff was brilliant and extremely professional and friendly. The food was delicious.
This 1 Star is for the app which did not deliver what it promised. I was supposed to get a
Free Gift - A side, since this was my first purchase since I signed up for the Rewards program. But the QR Code did not work for my free side. And the staff tried everything to give me the gift. I just feel the app needs a lot more work, so rewards can be delivered to is very loyal customers.
This 1 Star is for the app which did not deliver what it promised. I was supposed to get a
Free Gift - A side, since this was my first purchase since I signed up for the Rewards program. But the QR Code did not work for my free side. And the staff tried everything to give me the gift. I just feel the app needs a lot more work, so rewards can be delivered to is very loyal customers.
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App broken after most recent update.
New redesign of the app after the most recent update is broken. My account doesn’t stay logged in and previous orders are not showing. Plus there’s too many steps required to get to where you can actually order food.
Please revert to the previous version of the app or fix this one!
Please revert to the previous version of the app or fix this one!
Missing
I would like to see nutritional information
Excellent experience @NationsGiantHamburgers
Our bacon cheeseburger was the best in a long time; so juicy and mouth watering delicious; all my toppings was so fresh and the bun so soft; seasoning was on site perfect perfection; our fries so crispy and hot; just the right lunch meal ever in awhile; we even had two hotdogs so fresh and tasty as well; we also ordered a half of the famous lemon cheese cake ; we’re so full to eat it right now; it will be eaten as a night snack; the perfect location is in Berkeley on university avenue; there’s plenty of parking; clean store; excellent customer service; friendly staff; Thanks for a wonderful hot juicy lunch
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Convenient and easy to use
Have used the app several times and find it very convenient. Easy to repeat past orders and to use coupon codes. Our Nations is in Fairfield, CA. One of the better apps for online ordering.
RA
Placed a call order informed them that I has a buy one get one for a $1.00 coupon ordered 2 cheese burger, husband went to pick up order first told I only ordered one then told my coupon was not original I called while husband was still there I was told the coupon was not an original I informed them that it is but it had gotten wet employee told my husband that it should be shiny again informed that it had gotten wet. I saved that coupon to use when I was in Berkeley near my job , I have been in Berkeley 35 working Nations is the only hamburger place I go to why would I use a “fake” coupon?
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