Terrible App
We switched to Southern Bank due to great offers; but their app is the most awful experience. Constantly logging me and my husband out, locking us out. We nearly have to reset our password each time we open it. Needed to be in online statements, app told us we were. The bank branch made us go in person just to tell us we were correct and they had to submit a ticket to fix it. It’s just always something with this dang app!
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Awful
The latest update I cannot even make a mobile check deposit because it will not take a picture of my check. And of course Southern Bank has such limited access, that NOW I have to go to the bank in order to make a deposit. And of course nobody seems to know how to fix this problem so we're just gonna leave it here for the Devs to get working on it.
Actually tried to contact someone through chat through the app and they were pretty helpful but could not fix the problem so two hours later & several attempts to delete and reload the app were unproductive.
It would be nice if there was a way to actually contact tech-support from the app, but of course that would be too convenient
I HATE this app about as much as I don't like leaving reviews.
As for the Bank, I would tell you to go somewhere else. I got stuck with it when my bank got sold to it and I've hated it ever since. If I didn't have a six figure business in there with multiple accounts, I would probably close it and move it to somewhere else.
09/22/2025 still not working
Actually tried to contact someone through chat through the app and they were pretty helpful but could not fix the problem so two hours later & several attempts to delete and reload the app were unproductive.
It would be nice if there was a way to actually contact tech-support from the app, but of course that would be too convenient
I HATE this app about as much as I don't like leaving reviews.
As for the Bank, I would tell you to go somewhere else. I got stuck with it when my bank got sold to it and I've hated it ever since. If I didn't have a six figure business in there with multiple accounts, I would probably close it and move it to somewhere else.
09/22/2025 still not working
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Awful
The latest update I cannot even make a mobile check deposit because it will not take a picture of my check. And of course Southern Bank has such limited access, that NOW I have to go to the bank in order to make a deposit. And of course nobody seems to know how to fix this problem so we're just gonna leave it here for the Devs to get working on it.
Actually tried to contact someone through chat through the app and they were pretty helpful but could not fix the problem so two hours later & several attempts to delete and reload the app were unproductive.
It would be nice if there was a way to actually contact tech-support from the app, but of course that would be too convenient
I HATE this app about as much as I don't like leaving reviews.
As for the Bank, I would tell you to go somewhere else. I got stuck with it when my bank got sold to it and I've hated it ever since. If I didn't have a six figure business in there with multiple accounts, I would probably close it and move it to somewhere else.
Actually tried to contact someone through chat through the app and they were pretty helpful but could not fix the problem so two hours later & several attempts to delete and reload the app were unproductive.
It would be nice if there was a way to actually contact tech-support from the app, but of course that would be too convenient
I HATE this app about as much as I don't like leaving reviews.
As for the Bank, I would tell you to go somewhere else. I got stuck with it when my bank got sold to it and I've hated it ever since. If I didn't have a six figure business in there with multiple accounts, I would probably close it and move it to somewhere else.
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Laggy
Whenever u am trying to enroll it lags and freezes and makes me repeat the whole thing
Update
Ever since the new update the app will not accept my face to log me in. Also it lags pretty bad running on full bars.
iPad version
Although the iPhone version can be used on an IPad it would be great to have an iPad version that can leverage the screen space and landscape views to provide more information without having to traverse existing menu/workflows to get the information you need. Thanks.
In top of things !
I appreciate how “Southern Bank” sends me a text each time card is used.
Happy customer
Best bank ever
Review…
Love this app, makes everything so much easier!! I love how I can go in and immediately find what I’m looking for! Great great job with this app!😊
great app
easy to use!!
Needs fixed
Great app just needs to fix the freezing up part. Every other day I have to turn my phone off and restart to get the app to work. I have an iPhone 11.
Transfer to external banking institutions
Transfer Limit is lower than I am needing. Have requested it be raised from $1000/day with no success.
Terrible service
This place has gone down hill. Cannot speak with anyone at the bank.
They don’t answer messages.
Even the people who talk to the people at the bank cannot get answers.
I needed money moved and they didn’t honor my requests.
They don’t answer messages.
Even the people who talk to the people at the bank cannot get answers.
I needed money moved and they didn’t honor my requests.
Simple
Easy to use app awesome bank
Good
Makes it simple!
Not the bank it once was
Not sure what management has done but they need to evaluate what going on.
Johnny clover
I love southern bank.but most of all,I love the people that work in it ,the clever branch has been absolutely amazing,and so helpful to me.I can’t put it in words how much of a blessing they are to me The nixa branch same thing Thank you May you all have a safe and blessed holidays SAFE TRAVELS TO AND FROM JOHNNY CLOVER
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Spendable balance is confusing… then things come out just take that away and keep it simple
The s
Great Except Log In Trouble
Love the app overall but REALLY wish they would get the log in working better. It is very annoying that the facial recognition doesn't work very often nor will it won’t save my log in info even though I check the box to do so! I get locked out of my account far too frequently trying to log in.
It works…. Kind of.
The app is slow to show pending payments or debits. I don’t like that some things take SO LONG to post.
