Needs upgrade
Horrible needs a complete upgrade
Love The New App
I love the new app! The colors, layout and functionality are really good. I was apprehensive, but was impressed!! Everything that I was concerned about were not an issue. Well done!!
Locked Out
Won’t remember Face ID ever. If the settings or privacy changes then you are kicked out. This is one of the clunkiest apps I have ever used. Money transfer doesn’t make sense. The list goes on
Terrible design, doesn’t work
This is one of the most complicated, NOT user friendly apps ever created. You cannot simply make a payment, but instead must add an external account which is a nightmare due to the security features. Then, after all that, you have to create a transfer which will only schedule the next day. There is no “pay now” option. After all that, it still wouldn’t make my payment. Don’t bother expecting anything from this app.
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Horrible app!!!!
For years I have gone in done mobile deposit and moved the funds from one account to another. Not now!! I’m deleting this from my phone
Terrible new app
Not user friendly. Hard to view and understand
Terrible app
Your mobile banking and this app are terrible. If not fixed soon will have to bank elsewhere :(
App Update 25.3 - Users Please Read
I just recently tried to login to my account not knowing the app updated within the past months. After reviewing the most recent reviews applied by others on this app they were experiencing the same problem I was in not being able to access or login to the app itself due to the April/May 23 updates of version 25.3.1 and/or 25.3.2! ***PLEASE BE ADVISED that within these most recent updates ‘Cellular Data’ has been turned off and due to this it WILL NOT allow you to login or access your account through the app. You will need to go into your settings, scroll down & open the app, and then turn on Cellular Data. Following these steps you should be able to login successfully. Something I, a SSFCU app user myself, just figured out recently(6/22/23) as I even asked my local branch bank in person about this and they couldn’t even give me any real, solid recommendations on the app which would provide me access to my account once again. This is of course all due to the latest app updates but a few minor adjustments and you should be able to access your account in no time. Anyways, hope this helps someone in the future!!!
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Garbage
Can’t log in to my account. App is complete trash. It’s 2023 and SSFCU still struggles to put together a functioning banking app
Terrible update
I can’t even log into my account no matter how many times I try since the new updated version. Horrible needs fixing asap
Horrible changes
Terrible app. Not user friendly especially on a mobile device. I manage 7 different bank accounts and the app is overwhelming and inconvenient. The app is also requiring multiple security features even after logged in which delays my swiftness for transactions in a timely manner. Why switch to this product when previous app was user friendly, simple, concise design and easy to maneuver? Poor decision on the IT department.
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Can’t login
I guess they changed the app and now my wife nor I can login. Thanks for not letting us access our funds.
Needs updated
Information on their app is incorrect. Does not match what you can get at the bank. transfers do not show up either on the app or at the bank. you better take screenshots of your transactions, so you’ll have records because the app will erase them and have no record of them.
App Crashing
The app has been crashing since the last iOS update. I’ve deleted and re-installed numerous times. Still not working so I just deleted it all together.
😤
App just crashes when i try logging in on latest iOS version. iPhone 13 pro. pls fix
App performance
I have used this app for year's and now, when I log init automatically closes.
Never available error all the time
App seems to never works
Easy to use
Mobile app has everything I need in one place. Easy to use and has a lot of functions.
Crashes constantly.
Can’t open. constant crashing. unusable
Bank draft listings
Needs to look like the old app, to much information shown , it’s hard to follow, If they could add a view button that would allow you to see less information on the month drafts. And if you want more you can select that view. They should have try this out before making everyone change zero the new app. Just another thing Southern security is doing to drive customers away.
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