Title: Space NK… WHAT HAVE YOU DONE?! 🤯 This is customer service on another level.
I genuinely don’t know where to start.
I placed an order of around £230 with Space NK, including Creed Aventus and a couple of other items. When my parcel arrived, I opened it expecting exactly what I had ordered.
Then I kept unpacking… and unpacking… and UNPACKING.
I honestly thought there had been some kind of mistake. 😂
The amount of extra beauty products and treats Space NK included was absolutely unbelievable — and then, as if that wasn’t enough, a gorgeous Ysl bag too?!
My jaw genuinely dropped.
I am a VERY particular customer when it comes to beauty and luxury shopping. I notice everything — presentation, service, value, attention to detail — and I am not easily impressed. I’ve shopped with major beauty retailers for years, and Sephora has given me some fantastic experiences and brilliant seasonal offers, but I can honestly say I have never opened a beauty order and felt this surprised and spoiled.
And that is exactly what makes this special. It wasn’t simply about receiving free products. It was the experience of opening that parcel and thinking:
“Wow. They actually know how to make a customer feel valued.”
Space NK, you should be incredibly proud of the customer experience you are creating. You didn’t just fulfil my order — you turned an ordinary delivery into a moment I’m going to remember.
This is how you create loyal customers.
This is how you make people excited to shop with you again.
And THIS is how luxury beauty retail should feel.
Space NK, you absolutely smashed it. 👏🏼❤️
Consider one extremely fussy customer VERY impressed.
10/10. My jaw is still somewhere inside that box. 😂
I placed an order of around £230 with Space NK, including Creed Aventus and a couple of other items. When my parcel arrived, I opened it expecting exactly what I had ordered.
Then I kept unpacking… and unpacking… and UNPACKING.
I honestly thought there had been some kind of mistake. 😂
The amount of extra beauty products and treats Space NK included was absolutely unbelievable — and then, as if that wasn’t enough, a gorgeous Ysl bag too?!
My jaw genuinely dropped.
I am a VERY particular customer when it comes to beauty and luxury shopping. I notice everything — presentation, service, value, attention to detail — and I am not easily impressed. I’ve shopped with major beauty retailers for years, and Sephora has given me some fantastic experiences and brilliant seasonal offers, but I can honestly say I have never opened a beauty order and felt this surprised and spoiled.
And that is exactly what makes this special. It wasn’t simply about receiving free products. It was the experience of opening that parcel and thinking:
“Wow. They actually know how to make a customer feel valued.”
Space NK, you should be incredibly proud of the customer experience you are creating. You didn’t just fulfil my order — you turned an ordinary delivery into a moment I’m going to remember.
This is how you create loyal customers.
This is how you make people excited to shop with you again.
And THIS is how luxury beauty retail should feel.
Space NK, you absolutely smashed it. 👏🏼❤️
Consider one extremely fussy customer VERY impressed.
10/10. My jaw is still somewhere inside that box. 😂
Show more
Lleila100stars
App issues
I love space nk. It’s my guilty treat and I’m not rich or an influencer so save up every now and again to buy something nice. However often when I go to pay either using my card or Apple Pay it will not go through. I try numerous times and end up either giving up completely or having to login via safari. It always happens when they have 20% off and I initially thought they closed the offer and I was too late for the discount but I think it’s just an in app issue. Sometimes it works and sometimes it doesn’t. Otherwise I adore the brand just the app is a bit glitchy.
Show more
PPizza88888800000000
Good app but new update logs me out
Shopping on the app makes it easy, but the latest update keeps logging me out and I need to sign in fresh every time. Very annoying.
JJennni_j
Love the App, but It Needs Fixing
I really enjoy having and using this app, especially in the physical store, where I have my wishlist to remind me of what I need to purchase!
There are a few issues with this app. Firstly, I would like the app to properly support landscape mode on the iPad. At the moment, it is very glitchy. It works for a few seconds, and then I click something and it only shows half the app. Then it gets stuck and doesn't rotate to landscape mode at all.
Secondly, I would like to see my full purchase history, both online and in-store, on the app and on my account accessed via the website. At the moment, only online orders are visible on the app—that's it.
There are a few issues with this app. Firstly, I would like the app to properly support landscape mode on the iPad. At the moment, it is very glitchy. It works for a few seconds, and then I click something and it only shows half the app. Then it gets stuck and doesn't rotate to landscape mode at all.
Secondly, I would like to see my full purchase history, both online and in-store, on the app and on my account accessed via the website. At the moment, only online orders are visible on the app—that's it.
Show more
AApptasticalFantastic
Service slipping
Space NK used to have great service. But now I never get the samples I select, usually no samples at all - I dont know why they dont manage customer expectations better. They are blighted by slow delivery even though I pay for next day. Now buy from other providers
A6Argh 68