App issues
I love space nk. It’s my guilty treat and I’m not rich or an influencer so save up every now and again to buy something nice. However often when I go to pay either using my card or Apple Pay it will not go through. I try numerous times and end up either giving up completely or having to login via safari. It always happens when they have 20% off and I initially thought they closed the offer and I was too late for the discount but I think it’s just an in app issue. Sometimes it works and sometimes it doesn’t. Otherwise I adore the brand just the app is a bit glitchy.
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Good app but new update logs me out
Shopping on the app makes it easy, but the latest update keeps logging me out and I need to sign in fresh every time. Very annoying.
Love the App, but It Needs Fixing
I really enjoy having and using this app, especially in the physical store, where I have my wishlist to remind me of what I need to purchase!
There are a few issues with this app. Firstly, I would like the app to properly support landscape mode on the iPad. At the moment, it is very glitchy. It works for a few seconds, and then I click something and it only shows half the app. Then it gets stuck and doesn't rotate to landscape mode at all.
Secondly, I would like to see my full purchase history, both online and in-store, on the app and on my account accessed via the website. At the moment, only online orders are visible on the app—that's it.
There are a few issues with this app. Firstly, I would like the app to properly support landscape mode on the iPad. At the moment, it is very glitchy. It works for a few seconds, and then I click something and it only shows half the app. Then it gets stuck and doesn't rotate to landscape mode at all.
Secondly, I would like to see my full purchase history, both online and in-store, on the app and on my account accessed via the website. At the moment, only online orders are visible on the app—that's it.
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Service slipping
Space NK used to have great service. But now I never get the samples I select, usually no samples at all - I dont know why they dont manage customer expectations better. They are blighted by slow delivery even though I pay for next day. Now buy from other providers
Awful Experiance
Awful experience. I have tried for over a week to contact them about a missing item from my order and they just send back automated messages every time about orders going out being delayed. I HAVE MY ORDER, it was just MISSING an item. I have even sent in photographic evidence and that doesn't even get a real response. I will have to contact my bank soon to back charge my order as these people don't seem to care and are uncontactable. Happy to take your money but won't help you when you need it. These are expensive products too, I expect better service for their price range. They didn't have anything on their website about orders being disrupted or delayed either. AVOID THIS COMPANY.
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