Spectrum Access User Reviews

Name: Spectrum Access: Enabled Media
Rating: 4.5 (146 reviews)

Spectrum Access: Enabled Media

Charter Communications

🔧 Utilities

🎬 Entertainment

Customer Experience

Positive experience76.0% of reviews

Neutral12.0% of reviews

Negative experience12.0% of reviews

~ Based on 25 written reviews from the US App Store.

Is Spectrum Access Safe?

Spectrum Access: Enabled Media appears safe based on user ratings. AppsHunter Safety Score for Spectrum Access is 88/100.

This assessment is based on 146 user ratings, with an App Store average of 4.5/5.

Safety Analysis

86.3% of ratings point to a safe experience

6.8% of ratings suggest some concerns

6.8% of ratings point to a risky experience

~ Based on 146 App Store ratings for Spectrum Access.

Is Spectrum Access Legit?

Spectrum Access: Enabled Media appears to be a legitimate app. AppsHunter Legitimacy Score for Spectrum Access is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Accessibility

Please add new movies to this app and make it faster to load I make it where I can use it in the movie theater.s

red8836

2 years ago

New downloads not syncing

I love to show this app to my students with visual impairments, but when trying it out with one recently, any new audio description file we download will not sync. The page says preparing to sync, but it just seems to spin its wheels and never actually sync. Previously downloaded files seem to work fine. Please fix this, my students love this app!

Abbey.D.

3 years ago

Won’t open…

Won’t open… just keeps loading

TPearr

3 years ago

Great app!

I am legally blind, and this app has been on my wish list for a long time. Now I can enjoy movies right next to my sighted wife and friends, and they don’t have to hear the audio descriptions. As more shows get added, this is really becoming life-changing! Thank you so much for putting out this free application.

JC Anomaly

4 years ago

Response from developer

We're thrilled the app is meeting your expectations. Thanks so much for the excellent rating and for being a Spectrum customer! ^PB

LOVE IT!!!!!

Just discovered this app a couple of weeks ago. I absolutely love it! Thank you so much for developing an app like this.I am so very excited about this new technology. I have been waiting for it for a long time and hoping it will be available on all TV shows movies etc. just as close captioning is. Thank you so much for providing this for free and the only reason I gave it four stars is I have just started using it and there are not many TV shows at all on it. Is there anyway other than checking the app occasionally to find out when new programs and movies are being added? Thank you again!

truffletine

4 years ago

Response from developer

Update: We hope that you are still enjoying your content and we would love to earn a 5 star rating from you. To address your point, there is now a "Newly Added" category that you can view on the home screen of the app to know which titles were added most recently for ease. Hope this helps and please don't hesitate to reach out to me at SpectrumAccess@charter.com with additional questions. You can also discover our content here: https://access-app.spectrum.net/.

An amazing start

This app is incredible, and such an amazing tool. I have ADHD and audio processing issues, so being able to have AD going in my ear as my brain (and eyes) get carried to other things is awesome. The CC feature is also fantastic. The only downside is the limited library. This is something that would be especially great to be able to use in theatres, (I would have pulled up the CC in an *instant* when watching Dune), but the “in theaters” selection is pretty much all movies I’ve never even heard of. As of now, I don’t have lots of opportunities to use the app bc of its limited selection, but if major releases (Dune, Eternals, etc) were on here, I’d be using it constantly.

Jmhurtley

5 years ago

Response from developer

Thanks for your feedback! . We're continually working to improve your experience. You can find answers to common issues at https://community.spectrum.net/discussion/169024/troubleshooting-issues-with-the-spectrum-tv-app, or you can sign in and ask a question or provide feedback. We'd love to use your feedback to improve your experience. ^HT

Spectrum App

I’m having a great deal of problems with this app I am not Spanish and it’s in Spanish I’m African American so can you please fix this problem for me

Littbitt67

5 years ago

Nice Accessibility- still need more titles added and no ASL interpreting/limited kids options

Previously the Actiview app had movies like Wonder with ASL interpreting and disappointing this didn’t carry over to this app. We really need more like this for kids, especially to have access. My daughter is in 2nd grade and starting to read is only now starting to understand many popular mainstream movies because Deaf children who don’t read currently have 0 access.

appreviewerprofile7777

5 years ago

Response from developer

Hi and thank you for your valuable feedback. We are continually working to improve the app and are working with partners to promote content into the app's library. It is continuous usership like yours that helps us build a case for the app. We would love to earn 5 stars from you toward this end and welcome any additional feedback. Please don't hesitate to reach out to SpectrumAccess@charter.com with additional comments.

Crashing fixed

When I first downloaded this app, it just kept crashing. I’m not sure what changed, but now it works perfectly. Synced almost instantly to the movie I tested with.

I’ve updated this because I think the app deserves a fair review, but in response to the developers, I’m running IOS 14.6 on iPad 6th.

That blind guy

5 years ago

Response from developer

Perfect. So glad to hear that the issue has been resolved. We'll continue to monitor the functionality from our end to help prevent any crashing that we can control. If you experience any issues in the future, feel free to email me at SpectrumAccess@charter.com. Thank you

Thank You

Thank you for providing this opportunity so I can watch movies and TV accessibility with my daughter.

Pipi306

5 years ago

Response from developer

I'm so glad that we can play a positive role in your family's entertainment. Thank you.

This is fantastic! So glad to have it. Wish there were more movies available that were more current.

This is terrific! I’m going to let more of my friends know about it.

audio description lover

5 years ago

Response from developer

That is great to hear. Yes, please share. The more users we have, the greater our chances of adding additional content. All of your support is appreciated. Continue to watch the app for new content added regularly. Thank you

Fabulous!

I was skeptical at first because most AD isn't great but I've been pleasantly surprised with not only how well it syncs up with the play from a TV, iPad or any audio source but reacts to a pause/stop and restarts again with no issues! Also there's been lots of content from paid streaming shows like HBO which I didn't expect. If their content can continue to expand, I see this as a staple for the blind community which has yet to have a staple! Well done!

a different steph

6 years ago

Response from developer

Hi, so glad to hear that you are enjoying the app. We are excited to be able to provide this application for the community and we are looking forward to continuing to add content regularly. Thank you for your support.

Spectrum Access

Since finding out about this app a year ago I have enjoyed it immensely. Was very excited to see the new TV shows being added and look forward to more new movies. Thank you for providing this app since going blind I find that services like these make me more involved.thanks.

blindbrian

6 years ago

My thoughts on the app

So I got an email from Be My Eyes about this app. I downloaded it and I am very satisfied with what I have seen so far. I have already recommended this app to a couple of friends.

blind misfit

6 years ago

Response from developer

Awesome. Be My Eyes is a great partner of ours and we are so pleased with the support that the app has seen. Look out for added content regularly. Thank you

Audio accessibility

I thank Be My Eyes.com for leading me to this fabulous app with audio descriptions. I am thrilled to have this opportunity to “watch” a movie.

Ahfla1

6 years ago

This is free? How do you make money?

I can’t wait to check this service out. I would gladly pay for the service if I thought it was truly what I was thinking it was. I thought you magically pointed your phone off the television screen and it ripped any audio description from any movie anywhere if it was available. But what a good idea this is. Can I listen to the audio description without watching the movie?

allen wondering

6 years ago

Response from developer

Hi and thank you for your feedback. Spectrum Access is a passion project that folks like myself who are blind on the team wanted to create to gain access to audio description. So glad to have the community support as well. Your support will continue to grow the app library and it will continue to be free. You are currently unable to view films with just the audio description without syncing. This is for one important reason, which is that the app needs to validate that you have the viewing rights to the content you are wanting to watch. However, if the "audio description with full audio" track is available, you can be mobile with all the content you need after syncing. Thank you again for your support.

Very pleased!

This is a great app. I think the people at spectrum for putting it together. Only reason I gave it four stars is because I’ve just got it and started to explore it is continues to be as good as it seems I will definitely change my rating to five.

TRB316

6 years ago

Response from developer

Hi, we hope that the app has been valuable to you. We would love to earn 5 stars and welcome any feedback at SpectrumAccess@charter.com. Your high ratings help us build the app and gain new content. Thank you.

Hate the update!!! iPad won’t open it

This update screwed my iPad spectrum tv up. It says go update it, so I click the ok, it take me to the App Store and it brings up the spectrum tv app. It says open for the button. And it is up to date. But I can’t watch any spectrum on my iPad now. How do I get this update crapper off the mini lapped. 8/3/2020 at 5:22pm.

hoter that you

6 years ago

Best app ever!

This application is excellent! Allows people with visual disabilities to watch movies like anyone else. Extremely easy to use and One of the best applications I’ve had experience with.

Oondis

6 years ago

Response from developer

Thanks for your feedback, Oondis. The app was designed by a team with a range of abilities to make it easy for everyone to consume audio description, and I'm grateful that you're enjoying the experience. Look out for new titles being added this fall! ^JM

Great app, works well!

Great app that's easy to use! It has a pretty good variety but hopefully more and more titles will be added over time. Can't wait to watch more movies with this!

LotRMagic

6 years ago

Response from developer

Thank you for your review. You will most certainly see more titles added over the rest of the year -- look out for TV shows to be added in just a couple weeks! ^JM