Misleading “Free Trial” — Charged Before Trial Ended
I downloaded this app because it explicitly prompted me to “activate a free 3-day trial” before allowing access. The app would not let me proceed unless I accepted what was clearly presented as a free trial. I activated it on January 3rd around 11:30 PM and canceled immediately afterward, as I routinely do with trial apps.
Despite this, I was charged $9.99 on January 5th less than two full days later before the advertised 3-day trial period could have ended.
Apple Support now claims there is “no record of a free trial” and that I “signed up for a subscription,” which directly contradicts what the app itself presented on screen. This is extremely concerning, especially for a children’s speech therapy app marketed to parents.
If an app advertises a free trial but charges users before that trial is complete, that is misleading at best and deceptive at worst. Parents should be very cautious. I would not recommend this app unless the billing and trial terms are made transparent and honored as advertised.
Despite this, I was charged $9.99 on January 5th less than two full days later before the advertised 3-day trial period could have ended.
Apple Support now claims there is “no record of a free trial” and that I “signed up for a subscription,” which directly contradicts what the app itself presented on screen. This is extremely concerning, especially for a children’s speech therapy app marketed to parents.
If an app advertises a free trial but charges users before that trial is complete, that is misleading at best and deceptive at worst. Parents should be very cautious. I would not recommend this app unless the billing and trial terms are made transparent and honored as advertised.
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Response from developer
Thank you for your feedback! We're very sorry for this experience and take your concern seriously. Please contact us through the app so we can review your case and look into what happened.
Connecting
Just paid 9.99 for the 1st monthly subscription. The app froze on my daughter and the connection won’t come back in. I deleted the app, checked her VPN settings, and still nothing!!! I’m very disappointed 😩
Absolute Frechheit
Die verlangen tatsächlich Geld für eine App in der das Kind das einem das Wort vorspricht „Birne“ statt „Biene“ sagt. Fazit: Das Kind das diese App benutzt, bekommt noch eher Sprachfehler, als dass es etwas lernt.
Naja
Erster Eindruck war gut, aber als ich statt „Biene“ „Birne“ hörte, brach ich ab und löschte die App wieder. Also wenn man so eine App gestaltet, was wirklich sehr sinnvoll ist, sollte man die Wörter bitte richtig aussprechen!
Würde nicht dafür bezahlen
Texte sind teilweise auf Russisch, Videos werden sehr komisch ausgesprochen ( aus Biene wird dann Birne) wirklich schlecht für Kinder
Fraud!
This app is a complete scam! I subscribed to the monthly version and there is absolutely nothing in the app. When i click a task or anything in the app, I keep getting messages of “no network” while my phone network signal is fine. I need a refund of my money!!!.
Not sure about this
I started paying for the subscription, just for the app to stop working and saying not network connection, but my internet is fine, I’ve tried a few times over like 2 weeks but it’s still not working
Не працює додаток
Я сподіваюсь це тимчасова проблема, адже після зображення «повторюй за мною» нічого не відбувається. Абсолютно нічого не працює.
Scam
This app is a scam!!! Do not download. It makes you sign up and then they charge account before even accessing the app without notification of charges. Waiting to hear back about this charge but no luck yet. Had to change card information because now my card information was stolen and used for more purchases for this app and other apps I never downloaded. All within an hour of downloading this app. BEWARE and protect your information
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Response from developer
Hi! We're really sorry to hear about your experience and understand your frustration. 💛 Please note: our app does not charge users without going through Apple’s official subscription process, which always includes clear confirmation from your side via Face ID / Touch ID or password. We do not have access to your payment details — all transactions are handled directly by Apple. If you believe your card was used elsewhere without permission, we strongly recommend reporting this directly to Apple and your bank for further investigation.
Took My Money
Literally just signed up for the free 7 days yesterday to try it out and I was charged the full amount this morning
My child loves it!
The bright design and fun exercises really keep my child entertained and engaged!
Bought a subscription for a year
I don't regret it at all! After just two months, I've already noticed a real improvement.
Fantastic Tool for Speech Therapy!
I'm a father of a child who struggles with pronunciation, and this app has truly been a game-changer for us.
The animated puzzles are so engaging that my child can spend hours on them! I love how each puzzle not only helps with speech but also promotes logical thinking. Sometimes, the app lags a bit, especially when switching between difficulty levels, but it's not a huge issue. At times, some tasks can feel a bit repetitive, and my child might lose interest if working on them for too long. Despite these small drawbacks, I truly believe the app offers great value. My son has gained more confidence when we do these puzzles together, and I've noticed he's more interested in learning overall. It's also worth mentioning that the app has an easy-to-use
interface, so my child can use it independently. I highly recommend it to any parents looking to help their children develop their speech skills!
The animated puzzles are so engaging that my child can spend hours on them! I love how each puzzle not only helps with speech but also promotes logical thinking. Sometimes, the app lags a bit, especially when switching between difficulty levels, but it's not a huge issue. At times, some tasks can feel a bit repetitive, and my child might lose interest if working on them for too long. Despite these small drawbacks, I truly believe the app offers great value. My son has gained more confidence when we do these puzzles together, and I've noticed he's more interested in learning overall. It's also worth mentioning that the app has an easy-to-use
interface, so my child can use it independently. I highly recommend it to any parents looking to help their children develop their speech skills!
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Thanks vie Voicing the app!
It makes it much easier for my daughter to understand the tasks this way.
Good!
👍👍👍👍👍👍👍👍
Great Resource for Speech Therapists
As a speech therapist, I've found this app to be an excellent addition to my practice. The animated puzzles keep the kids engaged without them even realising they're working on their speech. I use it in sessions regularly, and the kids always get excited to see it. The different difficulty levels make it adaptable to each child's needs. It's been fantastic for improving both pronunciation and confidence. Highly recommend it to both parents and professionals!
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Watch out
Make sure to cancel before the trial ends. Otherwise they get you for the whole year. 50 dollars down the drain because I wanted to see if this helped my child and forgot to cancel my trial. Predatory practices if you ask me. I Would have accepted the month no problem. But the whole year?! Come on, you basically are stealing at that point.
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Не працює пробний період
Не можу підключити пробний період. Пише «Сталася помилка, спробуй ще раз пізніше»
Game👍
Good!
Fun
My 23-month-old son liked it
