Disappointed
Response from developer
Hi there, Thank you for sharing your feedback. We understand that it can be frustrating when you don’t achieve the results you were hoping for. Game outcomes are determined by chance and RNG, meaning each result is independent and unpredictable. There is no guaranteed frequency or amount of winnings, and previous results do not influence future outcomes. We appreciate you taking the time to share your experience and wish you all the best.
Just use a different casino
Response from developer
Hi there, We’re sorry to hear that you’ve had a disappointing experience. We understand that it can be frustrating to experience a prolonged period without the results you were hoping for. Casino games are based on chance and RNG, meaning every game outcome is random and independent. Previous results do not influence future outcomes, and unfortunately, there is no guarantee of winning. We appreciate you sharing your feedback and wish you all the best.
Avoid at all cost
Response from developer
Hey there, Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience was disappointing. We understand how frustrating an unlucky session can be. However, all of our games operate using certified Random Number Generator (RNG) technology, meaning every spin and game outcome is completely random and based on chance. As a result, experiences can vary greatly, even when playing the same game on different occasions. We appreciate your feedback and hope you'll have a more enjoyable experience in the future.
Scam
Response from developer
Hi there, We're sorry to hear that you feel this way. We are a fully licensed and regulated operator, and we take fairness and player protection very seriously. If there was a specific issue that led to your experience, we would appreciate any constructive feedback so we can investigate and improve our service where necessary. Please feel free to contact us with more details, and we'll be happy to assist. You can also contact us via our communication channels such as live chat or email (contact@spingenie.com). We are always happy to help!
