Satisfied with My MG Hector Purchase
Smooth & Transparent Car Buying Experience with Spinny
I recently purchased a MG Hector from Spinny, and my overall experience has been very positive.
From the beginning, the entire process was transparent and well-organized. The sales team was courteous, patient, and answered all my questions regarding the vehicle’s history, ownership, service records, and inspection report. There was no unnecessary pressure to make a quick decision, which gave me confidence throughout the purchase.
The car was delivered in clean condition and matched the description provided on the platform. The documentation and ownership transfer process was handled professionally, making the purchase smooth and hassle-free.
One feature I particularly appreciated was the Spinny Assured program, which provided additional confidence in the quality of the vehicle. I also received an exchange bonus offer, which is a good benefit for customers planning to trade in their existing vehicle.
Overall, Spinny offers a trustworthy and convenient experience for anyone looking to buy a pre-owned car. While every purchase should include a personal inspection and test drive, my experience has been satisfying, and I would recommend Spinny to friends and family who are considering a used car.
Pros:
* Transparent buying process
* Professional and responsive staff
* Well-inspected and clean vehicle
* Smooth documentation and delivery
* Good after-sales support and attractive exchange benefits
Overall Rating: ⭐⭐⭐⭐⭐ (5/5)
I recently purchased a MG Hector from Spinny, and my overall experience has been very positive.
From the beginning, the entire process was transparent and well-organized. The sales team was courteous, patient, and answered all my questions regarding the vehicle’s history, ownership, service records, and inspection report. There was no unnecessary pressure to make a quick decision, which gave me confidence throughout the purchase.
The car was delivered in clean condition and matched the description provided on the platform. The documentation and ownership transfer process was handled professionally, making the purchase smooth and hassle-free.
One feature I particularly appreciated was the Spinny Assured program, which provided additional confidence in the quality of the vehicle. I also received an exchange bonus offer, which is a good benefit for customers planning to trade in their existing vehicle.
Overall, Spinny offers a trustworthy and convenient experience for anyone looking to buy a pre-owned car. While every purchase should include a personal inspection and test drive, my experience has been satisfying, and I would recommend Spinny to friends and family who are considering a used car.
Pros:
* Transparent buying process
* Professional and responsive staff
* Well-inspected and clean vehicle
* Smooth documentation and delivery
* Good after-sales support and attractive exchange benefits
Overall Rating: ⭐⭐⭐⭐⭐ (5/5)
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Response from developer
Hi Gowthami, Thanks for the amazing 5-star rating! We're thrilled you enjoyed our service and look forward to delivering more exceptional experiences. 🌟🚗 #SquadSpinny
Extremely Disappointing Experience with Spinny
My experience with Spinny has been extremely frustrating and disappointing. If you are planning to sell your car urgently, I would strongly advise you to think twice before relying on them.
They advertise themselves as offering fair market value, but the reality is completely different. They quote a very low price for your car while selling similar cars at prices that are two to three times higher. The pricing feels highly one-sided and unfair to sellers.
What disappointed me even more was the lack of professionalism from their team. The staff I dealt with did not know how to communicate properly with customers or handle the situation professionally. Instead of providing clear updates, they kept giving me false hope and asking me to wait.
I informed them from the very beginning that I needed to sell my car urgently, yet they wasted an entire week of my time without reaching any meaningful conclusion. Because of their delays and poor coordination, I lost valuable time and missed opportunities to sell my car elsewhere.
As a customer, I expected honesty, transparency, and professionalism. Unfortunately, I received none of these. My experience was filled with delays, poor communication, and unrealistic expectations.
I would never recommend Spinny to anyone looking to sell their car. If your time is valuable and you need a reliable buyer, I suggest exploring other options instead of going through the frustration I experienced.
They advertise themselves as offering fair market value, but the reality is completely different. They quote a very low price for your car while selling similar cars at prices that are two to three times higher. The pricing feels highly one-sided and unfair to sellers.
What disappointed me even more was the lack of professionalism from their team. The staff I dealt with did not know how to communicate properly with customers or handle the situation professionally. Instead of providing clear updates, they kept giving me false hope and asking me to wait.
I informed them from the very beginning that I needed to sell my car urgently, yet they wasted an entire week of my time without reaching any meaningful conclusion. Because of their delays and poor coordination, I lost valuable time and missed opportunities to sell my car elsewhere.
As a customer, I expected honesty, transparency, and professionalism. Unfortunately, I received none of these. My experience was filled with delays, poor communication, and unrealistic expectations.
I would never recommend Spinny to anyone looking to sell their car. If your time is valuable and you need a reliable buyer, I suggest exploring other options instead of going through the frustration I experienced.
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Response from developer
Hi Bakwas, We are sorry about your one star rating. Your feedback matters. Please let us know what went wrong by filling out this form: https://bit.ly/3kWbuVP so we can address it and improve your experience. Squad Spinny
Don't sell your car on Spinny (Cheaters)
They are cheaters. Don't sell your car if you can't go to RTO office for RC transfer process. They will deduct the holding amount (20k) in my case. Their process is not transparent. I had clearly informed them that I can't go to RTO (because I was living in different city) in initial negotiations to finalize sale price of car and they agreed and then final price was decided. Then at the time of pickup of car they withheld Rs 20K and said it will be paid after RC transfer, you just have to appear in video call and provide otp. But finally they have not paid this amount. They should have told complete truth in the beginning itself over phone call during negotiation process. Also their customer service executive is trained to just give reference of Agreement. They have not provided any document after pick up. You can see that only in their app. No email, no hard copy.
Pls be careful while signing any document while selling car on spinny otherwise they will deduct the amount.
Also their seller protection policy and premium customer things (for this they charge extra amount during valuation process to get better deals) are totally useless.
Pls be careful while signing any document while selling car on spinny otherwise they will deduct the amount.
Also their seller protection policy and premium customer things (for this they charge extra amount during valuation process to get better deals) are totally useless.
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Response from developer
Hi Techsatya, We are sorry about your one star rating. Your feedback matters. Please let us know what went wrong by filling out this form: https://bit.ly/3kWbuVP so we can address it and improve your experience. Squad Spinny
Serious Complaint Regarding Warranty Miscommunication and Unresolved Suspension Issue
Dear Mr. Niraj singh,
My name is Sai Kiran, and I purchased a Mahindra XUV500 W6 model from your Spinny Hub, Malleshwaram, on 17th April 2026.
The vehicle was delivered to me on the same day. However, on 18th April 2026, we identified a suspension issue in the car. Since I had an emergency and was out of station for nearly a month, I could not immediately proceed with the complaint.
After returning, I raised the concern and submitted my car to your workshop for inspection. It has now been one full week, but I have not received any proper response from the relationship manager regarding the exact issue or the resolution process.
Today, when I personally visited the workshop, I was informed that the issue would not be covered under warranty because the car falls under the “Budget” category and not the “Assured” category.
My serious concern is this: before purchasing the car, no one clearly informed me about the difference between a Budget car and an Assured car, especially regarding warranty coverage. Customers should be clearly informed about what is covered under warranty and what is not before making such a major purchase decision.
If after purchasing the car and facing an issue immediately, I am told that it cannot be claimed under warranty due to this classification, then it defeats the trust and confidence a customer places in Spinny.
I have invested nearly ₹7 lakhs in this vehicle, and this situation has caused me major financial stress and disappointment. I expected transparency and proper customer support from Spinny, but unfortunately, my experience has been very disappointing.
I request your immediate intervention in this matter and a fair resolution for the suspension issue.
My name is Sai Kiran, and I purchased a Mahindra XUV500 W6 model from your Spinny Hub, Malleshwaram, on 17th April 2026.
The vehicle was delivered to me on the same day. However, on 18th April 2026, we identified a suspension issue in the car. Since I had an emergency and was out of station for nearly a month, I could not immediately proceed with the complaint.
After returning, I raised the concern and submitted my car to your workshop for inspection. It has now been one full week, but I have not received any proper response from the relationship manager regarding the exact issue or the resolution process.
Today, when I personally visited the workshop, I was informed that the issue would not be covered under warranty because the car falls under the “Budget” category and not the “Assured” category.
My serious concern is this: before purchasing the car, no one clearly informed me about the difference between a Budget car and an Assured car, especially regarding warranty coverage. Customers should be clearly informed about what is covered under warranty and what is not before making such a major purchase decision.
If after purchasing the car and facing an issue immediately, I am told that it cannot be claimed under warranty due to this classification, then it defeats the trust and confidence a customer places in Spinny.
I have invested nearly ₹7 lakhs in this vehicle, and this situation has caused me major financial stress and disappointment. I expected transparency and proper customer support from Spinny, but unfortunately, my experience has been very disappointing.
I request your immediate intervention in this matter and a fair resolution for the suspension issue.
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Response from developer
Hi saikiran@8280, we're happy to inform you that your vehicle has been successfully delivered post-repair, meeting the expected standards. We truly appreciate your trust in us and remain committed to supporting you at every step. Squad Spinny
⚠️ My Worst Experience with Spinny – Customers Beware! ⚠️
I purchased an Alto LXI 800 from Spinny on 21 August 2025 for ₹3,36,447. At the time of purchase, Spinny clearly assured that the car condition was excellent (interior, exterior, engine, suspension) and even mentioned an assured buyback value of around ₹2,68,000.
Now the shocking part…
On 5 March 2026, when I booked a Hyundai Verna and tried to exchange the same Alto with Spinny, they offered only ₹1,78,000! 😡! Only 910 Km is driven and completed 5 months.
This is completely against the assurance given during the purchase.
To check the real market value, I scheduled an inspection with CARS24, and they offered ₹2,65,079 — almost ₹87,000 higher than Spinny’s quote!
So the question is:
Why does Spinny promise high buyback values while selling but give extremely low prices when customers want to sell?
This clearly feels like misleading customers. When buying, they give many assurances. But when it comes to honoring those promises, there is no support and no accountability.
🚨 My advice to everyone:
Don’t blindly trust Spinny’s promises.
Check multiple platforms before selling your car.
Be careful before spending your hard-earned money.
Spinny sells 2nd and 3rd owner cars at higher prices, but when customers want to sell back, the value drops drastically.
📌 I am sharing all screenshots and communication for proof so people understand the reality.
#Spinny #UsedCars #CustomerExperience #CarBuying #CarSelling #BuyerBeware
Now the shocking part…
On 5 March 2026, when I booked a Hyundai Verna and tried to exchange the same Alto with Spinny, they offered only ₹1,78,000! 😡! Only 910 Km is driven and completed 5 months.
This is completely against the assurance given during the purchase.
To check the real market value, I scheduled an inspection with CARS24, and they offered ₹2,65,079 — almost ₹87,000 higher than Spinny’s quote!
So the question is:
Why does Spinny promise high buyback values while selling but give extremely low prices when customers want to sell?
This clearly feels like misleading customers. When buying, they give many assurances. But when it comes to honoring those promises, there is no support and no accountability.
🚨 My advice to everyone:
Don’t blindly trust Spinny’s promises.
Check multiple platforms before selling your car.
Be careful before spending your hard-earned money.
Spinny sells 2nd and 3rd owner cars at higher prices, but when customers want to sell back, the value drops drastically.
📌 I am sharing all screenshots and communication for proof so people understand the reality.
#Spinny #UsedCars #CustomerExperience #CarBuying #CarSelling #BuyerBeware
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Response from developer
Hi Manjunatha, Sorry to hear things didn’t go as planned. We’re here to help! Please let us know what happened through this Google Form (https://bit.ly/3kWbuVP), and we’ll sort it out for you! Squad Spinny
