Satisfied with My MG Hector Purchase
Smooth & Transparent Car Buying Experience with Spinny
I recently purchased a MG Hector from Spinny, and my overall experience has been very positive.
From the beginning, the entire process was transparent and well-organized. The sales team was courteous, patient, and answered all my questions regarding the vehicle’s history, ownership, service records, and inspection report. There was no unnecessary pressure to make a quick decision, which gave me confidence throughout the purchase.
The car was delivered in clean condition and matched the description provided on the platform. The documentation and ownership transfer process was handled professionally, making the purchase smooth and hassle-free.
One feature I particularly appreciated was the Spinny Assured program, which provided additional confidence in the quality of the vehicle. I also received an exchange bonus offer, which is a good benefit for customers planning to trade in their existing vehicle.
Overall, Spinny offers a trustworthy and convenient experience for anyone looking to buy a pre-owned car. While every purchase should include a personal inspection and test drive, my experience has been satisfying, and I would recommend Spinny to friends and family who are considering a used car.
Pros:
* Transparent buying process
* Professional and responsive staff
* Well-inspected and clean vehicle
* Smooth documentation and delivery
* Good after-sales support and attractive exchange benefits
Overall Rating: ⭐⭐⭐⭐⭐ (5/5)
I recently purchased a MG Hector from Spinny, and my overall experience has been very positive.
From the beginning, the entire process was transparent and well-organized. The sales team was courteous, patient, and answered all my questions regarding the vehicle’s history, ownership, service records, and inspection report. There was no unnecessary pressure to make a quick decision, which gave me confidence throughout the purchase.
The car was delivered in clean condition and matched the description provided on the platform. The documentation and ownership transfer process was handled professionally, making the purchase smooth and hassle-free.
One feature I particularly appreciated was the Spinny Assured program, which provided additional confidence in the quality of the vehicle. I also received an exchange bonus offer, which is a good benefit for customers planning to trade in their existing vehicle.
Overall, Spinny offers a trustworthy and convenient experience for anyone looking to buy a pre-owned car. While every purchase should include a personal inspection and test drive, my experience has been satisfying, and I would recommend Spinny to friends and family who are considering a used car.
Pros:
* Transparent buying process
* Professional and responsive staff
* Well-inspected and clean vehicle
* Smooth documentation and delivery
* Good after-sales support and attractive exchange benefits
Overall Rating: ⭐⭐⭐⭐⭐ (5/5)
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Response from developer
Hi Gowthami, Thanks for the amazing 5-star rating! We're thrilled you enjoyed our service and look forward to delivering more exceptional experiences. 🌟🚗 #SquadSpinny
Extremely Disappointing Experience with Spinny
My experience with Spinny has been extremely frustrating and disappointing. If you are planning to sell your car urgently, I would strongly advise you to think twice before relying on them.
They advertise themselves as offering fair market value, but the reality is completely different. They quote a very low price for your car while selling similar cars at prices that are two to three times higher. The pricing feels highly one-sided and unfair to sellers.
What disappointed me even more was the lack of professionalism from their team. The staff I dealt with did not know how to communicate properly with customers or handle the situation professionally. Instead of providing clear updates, they kept giving me false hope and asking me to wait.
I informed them from the very beginning that I needed to sell my car urgently, yet they wasted an entire week of my time without reaching any meaningful conclusion. Because of their delays and poor coordination, I lost valuable time and missed opportunities to sell my car elsewhere.
As a customer, I expected honesty, transparency, and professionalism. Unfortunately, I received none of these. My experience was filled with delays, poor communication, and unrealistic expectations.
I would never recommend Spinny to anyone looking to sell their car. If your time is valuable and you need a reliable buyer, I suggest exploring other options instead of going through the frustration I experienced.
They advertise themselves as offering fair market value, but the reality is completely different. They quote a very low price for your car while selling similar cars at prices that are two to three times higher. The pricing feels highly one-sided and unfair to sellers.
What disappointed me even more was the lack of professionalism from their team. The staff I dealt with did not know how to communicate properly with customers or handle the situation professionally. Instead of providing clear updates, they kept giving me false hope and asking me to wait.
I informed them from the very beginning that I needed to sell my car urgently, yet they wasted an entire week of my time without reaching any meaningful conclusion. Because of their delays and poor coordination, I lost valuable time and missed opportunities to sell my car elsewhere.
As a customer, I expected honesty, transparency, and professionalism. Unfortunately, I received none of these. My experience was filled with delays, poor communication, and unrealistic expectations.
I would never recommend Spinny to anyone looking to sell their car. If your time is valuable and you need a reliable buyer, I suggest exploring other options instead of going through the frustration I experienced.
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Response from developer
Hi Bakwas, We are sorry about your one star rating. Your feedback matters. Please let us know what went wrong by filling out this form: https://bit.ly/3kWbuVP so we can address it and improve your experience. Squad Spinny
Don't sell your car on Spinny (Cheaters)
They are cheaters. Don't sell your car if you can't go to RTO office for RC transfer process. They will deduct the holding amount (20k) in my case. Their process is not transparent. I had clearly informed them that I can't go to RTO (because I was living in different city) in initial negotiations to finalize sale price of car and they agreed and then final price was decided. Then at the time of pickup of car they withheld Rs 20K and said it will be paid after RC transfer, you just have to appear in video call and provide otp. But finally they have not paid this amount. They should have told complete truth in the beginning itself over phone call during negotiation process. Also their customer service executive is trained to just give reference of Agreement. They have not provided any document after pick up. You can see that only in their app. No email, no hard copy.
Pls be careful while signing any document while selling car on spinny otherwise they will deduct the amount.
Also their seller protection policy and premium customer things (for this they charge extra amount during valuation process to get better deals) are totally useless.
Pls be careful while signing any document while selling car on spinny otherwise they will deduct the amount.
Also their seller protection policy and premium customer things (for this they charge extra amount during valuation process to get better deals) are totally useless.
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Response from developer
Hi Techsatya, We are sorry about your one star rating. Your feedback matters. Please let us know what went wrong by filling out this form: https://bit.ly/3kWbuVP so we can address it and improve your experience. Squad Spinny
Serious Complaint Regarding Warranty Miscommunication and Unresolved Suspension Issue
Dear Mr. Niraj singh,
My name is Sai Kiran, and I purchased a Mahindra XUV500 W6 model from your Spinny Hub, Malleshwaram, on 17th April 2026.
The vehicle was delivered to me on the same day. However, on 18th April 2026, we identified a suspension issue in the car. Since I had an emergency and was out of station for nearly a month, I could not immediately proceed with the complaint.
After returning, I raised the concern and submitted my car to your workshop for inspection. It has now been one full week, but I have not received any proper response from the relationship manager regarding the exact issue or the resolution process.
Today, when I personally visited the workshop, I was informed that the issue would not be covered under warranty because the car falls under the “Budget” category and not the “Assured” category.
My serious concern is this: before purchasing the car, no one clearly informed me about the difference between a Budget car and an Assured car, especially regarding warranty coverage. Customers should be clearly informed about what is covered under warranty and what is not before making such a major purchase decision.
If after purchasing the car and facing an issue immediately, I am told that it cannot be claimed under warranty due to this classification, then it defeats the trust and confidence a customer places in Spinny.
I have invested nearly ₹7 lakhs in this vehicle, and this situation has caused me major financial stress and disappointment. I expected transparency and proper customer support from Spinny, but unfortunately, my experience has been very disappointing.
I request your immediate intervention in this matter and a fair resolution for the suspension issue.
My name is Sai Kiran, and I purchased a Mahindra XUV500 W6 model from your Spinny Hub, Malleshwaram, on 17th April 2026.
The vehicle was delivered to me on the same day. However, on 18th April 2026, we identified a suspension issue in the car. Since I had an emergency and was out of station for nearly a month, I could not immediately proceed with the complaint.
After returning, I raised the concern and submitted my car to your workshop for inspection. It has now been one full week, but I have not received any proper response from the relationship manager regarding the exact issue or the resolution process.
Today, when I personally visited the workshop, I was informed that the issue would not be covered under warranty because the car falls under the “Budget” category and not the “Assured” category.
My serious concern is this: before purchasing the car, no one clearly informed me about the difference between a Budget car and an Assured car, especially regarding warranty coverage. Customers should be clearly informed about what is covered under warranty and what is not before making such a major purchase decision.
If after purchasing the car and facing an issue immediately, I am told that it cannot be claimed under warranty due to this classification, then it defeats the trust and confidence a customer places in Spinny.
I have invested nearly ₹7 lakhs in this vehicle, and this situation has caused me major financial stress and disappointment. I expected transparency and proper customer support from Spinny, but unfortunately, my experience has been very disappointing.
I request your immediate intervention in this matter and a fair resolution for the suspension issue.
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Response from developer
Hi saikiran@8280, we're happy to inform you that your vehicle has been successfully delivered post-repair, meeting the expected standards. We truly appreciate your trust in us and remain committed to supporting you at every step. Squad Spinny
⚠️ My Worst Experience with Spinny – Customers Beware! ⚠️
I purchased an Alto LXI 800 from Spinny on 21 August 2025 for ₹3,36,447. At the time of purchase, Spinny clearly assured that the car condition was excellent (interior, exterior, engine, suspension) and even mentioned an assured buyback value of around ₹2,68,000.
Now the shocking part…
On 5 March 2026, when I booked a Hyundai Verna and tried to exchange the same Alto with Spinny, they offered only ₹1,78,000! 😡! Only 910 Km is driven and completed 5 months.
This is completely against the assurance given during the purchase.
To check the real market value, I scheduled an inspection with CARS24, and they offered ₹2,65,079 — almost ₹87,000 higher than Spinny’s quote!
So the question is:
Why does Spinny promise high buyback values while selling but give extremely low prices when customers want to sell?
This clearly feels like misleading customers. When buying, they give many assurances. But when it comes to honoring those promises, there is no support and no accountability.
🚨 My advice to everyone:
Don’t blindly trust Spinny’s promises.
Check multiple platforms before selling your car.
Be careful before spending your hard-earned money.
Spinny sells 2nd and 3rd owner cars at higher prices, but when customers want to sell back, the value drops drastically.
📌 I am sharing all screenshots and communication for proof so people understand the reality.
#Spinny #UsedCars #CustomerExperience #CarBuying #CarSelling #BuyerBeware
Now the shocking part…
On 5 March 2026, when I booked a Hyundai Verna and tried to exchange the same Alto with Spinny, they offered only ₹1,78,000! 😡! Only 910 Km is driven and completed 5 months.
This is completely against the assurance given during the purchase.
To check the real market value, I scheduled an inspection with CARS24, and they offered ₹2,65,079 — almost ₹87,000 higher than Spinny’s quote!
So the question is:
Why does Spinny promise high buyback values while selling but give extremely low prices when customers want to sell?
This clearly feels like misleading customers. When buying, they give many assurances. But when it comes to honoring those promises, there is no support and no accountability.
🚨 My advice to everyone:
Don’t blindly trust Spinny’s promises.
Check multiple platforms before selling your car.
Be careful before spending your hard-earned money.
Spinny sells 2nd and 3rd owner cars at higher prices, but when customers want to sell back, the value drops drastically.
📌 I am sharing all screenshots and communication for proof so people understand the reality.
#Spinny #UsedCars #CustomerExperience #CarBuying #CarSelling #BuyerBeware
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Response from developer
Hi Manjunatha, Sorry to hear things didn’t go as planned. We’re here to help! Please let us know what happened through this Google Form (https://bit.ly/3kWbuVP), and we’ll sort it out for you! Squad Spinny
Do not buy or sell it’s a fraud
I had a very bad experience while trying to sell my car here. At first, their team called me for an inspection even after already having all the details of my vehicle. After the inspection, I was contacted by their customer executive who told me that they had received the value of my car, which was between ₹3,07,000 – ₹3,87,000. I accepted the minimum offer of ₹3,07,000 and was asked to upload all my documents.
I even took leave from my office and went through the hassle of getting the NOC from the bank, trusting their process. But the very next day, when I tried to contact them, no one responded to my calls. Later, I was shocked to see that they had changed the quoted value to just ₹1,17,000.
This is nothing but fraud. They wasted my time, effort, and money. I chose them over local agents thinking a reputed company would be more trustworthy, but they turned out to be worse. I would strongly advise others not to fall for their fake promises.
I even took leave from my office and went through the hassle of getting the NOC from the bank, trusting their process. But the very next day, when I tried to contact them, no one responded to my calls. Later, I was shocked to see that they had changed the quoted value to just ₹1,17,000.
This is nothing but fraud. They wasted my time, effort, and money. I chose them over local agents thinking a reputed company would be more trustworthy, but they turned out to be worse. I would strongly advise others not to fall for their fake promises.
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Becareful before selling your car
I recently had a disappointing experience with Spinny Cars Company. They claim to offer the best prices in the market, but be cautious. They buy your car at a very low price and then sell it for a much higher price, making a significant profit. I trusted them and sold my car without comparing prices elsewhere. To my surprise, they listed my car on their website for a price that would give them a profit of 1 lakh. This experience taught me a valuable lesson: always compare prices across multiple companies before selling your car. Don't fall for their claims of offering the best price. It's crucial to do your research and get quotes from various buyers. Spinny Cars Company's tactics might not be transparent, and you could end up losing out on a better deal. Be careful and take your time to explore options. Compare prices, check reviews, and then decide. I wish I had done the same before selling my car. Now, I'm sharing my experience to help others avoid similar mistakes. If you're planning to sell your car, don't rush into it. Get multiple quotes, compare prices, and then make an informed decision. Spinny Cars might not be the best option for you. Protect yourself by being vigilant and doing your due diligence. Remember, it's your hard-earned asset, and you deserve a fair deal. Take control and make informed decisions. Compare, research, and then sell. Don't let companies take advantage of you. Stay alert and sell smart. Be cautious of companies that seem too good to be true. Your vigilance will pay off.
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Waste of time if you want to sell your car with Spinny
I booked about 10 appointments between 21st and 28th July 2025 to evaluate my car at my home and give an offer on the Spinny App, by Phone call or by using the SMS link provided by them after I advertised on OLX. Each time they assign a time slot, Technician with his name without his phone number, but only their Call Centre Number which is extremely difficult to reach. During the time slot or just after that they send a SMS that they had to cancel the evaluation without assigning any reason and ask us to book another time slot for evaluation. I cancelled my regular work and kept waiting for their Technician to come on all occasions. After a week or so, I gave up and sold the car to the dealer from whom I booked the new car. I will not suggest to anybody to use them as you can only frustrated waiting for their Technician or to reach them on the phone. If you want to investigate I can provide complete details including their assigned Technician’s name, booking slot time, cancellation time etc.
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Cheaters, Fraud -give my money back
They are cheaters and big fraud. Don’t buy cars from spinny or-else you will loose your money on waste cars. Recently i bought a car from spinny hub ( Honda amaze) first they said there is 5 days money back guarantee if you don’t like the car , i found many problems in that car and told spinny person they said come to our hub we ll take our car back and process your refund but now its been more thn 10 days no refund i received and i went to spinny hub many times but still they are denying to accept the car back . I went to their spinny hub like 9 to 10 times overall before ending the 5 days back guarantee also. They said after that like they will collect the car from my house but that was a fake promise no one came to pick the car also . Now i am going to file a complaint against spinny in court. I have all the proofs like video recording call recording and chats. So don’t go for spinny because they are big fraud.
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Response from developer
Hi, we apologize for the inconvenience caused to you. We're here to get things moving. Please be assured that we have picked this up on priority and we'll get in touch with you shortly with an update. Squad Spinny
Extremely disappointing experience with Spinny
I purchased a vehicle from them with the assurance that the FASTag would be provided and activated within 48 hours. It has now been over 10 days, and the FASTag is still not activated. From the third day after purchase, I’ve been calling their support team daily, only to receive the same scripted and unhelpful response: “The issue has been escalated and will be resolved within 48 hours.” This has been going on for over a week—clearly, that promise means nothing to them.
What’s even more frustrating is the lack of accountability and urgency from their side. Since they’ve already received the full payment, it feels like customer service has taken a back seat. There's zero ownership, no updates, and no actual action being taken. This kind of negligence and disregard for customer experience is completely unacceptable, especially from a company that claims to be professional and trustworthy.
I expected much better from Spinny. If a simple FASTag activation is being dragged on for over 10 days with no resolution in sight, I can only imagine the kind of service one might get if a more serious issue were to arise.
What’s even more frustrating is the lack of accountability and urgency from their side. Since they’ve already received the full payment, it feels like customer service has taken a back seat. There's zero ownership, no updates, and no actual action being taken. This kind of negligence and disregard for customer experience is completely unacceptable, especially from a company that claims to be professional and trustworthy.
I expected much better from Spinny. If a simple FASTag activation is being dragged on for over 10 days with no resolution in sight, I can only imagine the kind of service one might get if a more serious issue were to arise.
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Response from developer
Hi, we're sorry to hear that you did not receive the experience you expected. We'd like to hear more about this please share your contact details by filling out the Google form (https://bit.ly/3kWbuVP) so that we can look into the matter at the earliest. Squad Spinny
Spinny company is fraud in customer
Spinny company is fraud in customer
It's scam, initially after evaluation offered high price so you will be tempted and get multiple calls from spinny representative to accept the price, looking at higher price and follow up for immediate deal, you reject all other offers from other dealers. After accepting the offer they will show that they have scheduled pickup for your car and their representatives will come for car pickup and documentation work at given time be ready with all documents given in list. After that nobody comes, after waiting for hour or two when you call their representative he will say waiting for advance from channel partner and once done they will update you. After that they just back out and gives the reason which shows you have not accepted the price within given time, you are at fault. Then you try to follow up to representatives which do not reply to messages or calls. You try to schedule call back from given link but no call back received afterwards It's scam now if you go to local dealer again they will now offer lower that what was offered earlier. I think they are sharing profits with local dealers with such collaboration. Since I had got calls from local dealers in between offering much lower price and when I said I already have this Xxx price that say you are already getting much higher you can blindly take the offer. Surprise is offer price by dealer is without seeing the car which clearly indicates they are planted.
It's scam, initially after evaluation offered high price so you will be tempted and get multiple calls from spinny representative to accept the price, looking at higher price and follow up for immediate deal, you reject all other offers from other dealers. After accepting the offer they will show that they have scheduled pickup for your car and their representatives will come for car pickup and documentation work at given time be ready with all documents given in list. After that nobody comes, after waiting for hour or two when you call their representative he will say waiting for advance from channel partner and once done they will update you. After that they just back out and gives the reason which shows you have not accepted the price within given time, you are at fault. Then you try to follow up to representatives which do not reply to messages or calls. You try to schedule call back from given link but no call back received afterwards It's scam now if you go to local dealer again they will now offer lower that what was offered earlier. I think they are sharing profits with local dealers with such collaboration. Since I had got calls from local dealers in between offering much lower price and when I said I already have this Xxx price that say you are already getting much higher you can blindly take the offer. Surprise is offer price by dealer is without seeing the car which clearly indicates they are planted.
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Response from developer
Hi, we are sorry to hear this. It is certainly not the kind of experience we strive to offer to our valued customers. Please share your contact details by filling out the Google form https://bit.ly/3kWbuVP so that we can look into the matter at the earliest. Squad Spinny
SCAM SPINNY
DO NOT MAKE A PURCHASE FROM SPINNY!! They will nicely follow up before and during sales, you will get almost 3-4 calls per day from them before sales, and they won’t even let you test other cars and will limit you options. Before purchasing itself I highlighted few issues, which they said they will fix. Now after sale instead of delivering it to me the next day, they kept saying they will delivery the car next day and took 3-4 days for delivery. Even during delivery they never communicated properly when the car is coming, o had to ruin my days schedule for them to bring the car, and they came around 9 PM at night with a scratch on the headlight. The car had multiple issues, performance jerk, random sound coming from car, poor paint quality, etc. Now when I reported this to the sales person, instead of saying they will fix it or look into it, he straight up said you can return it if you don’t like!! Like what the hell! Is this why u got the car?? And yesterday after raising the ticket on Spinny app, the post sales support person said he will schedule the car pick up for inspection, I waited the whole day yesterday again ruining my days schedule and not doing any other work but no one came. After raising another ticket I was told some one will come today at 2:30pm but even after telling them that I have a meeting between 2;30 to 3:30pm, they scheduled the driver who called me exactly after 2:30pm during my meeting hours, when I called back the driver after my meeting he said pick up is cancelled and now asking me to raise another ticket. The entire Spinny team’s coordination and process is broken. Do not fall for such businesses that advertise one thing and do not deliver the same experience. This entire process is so frustrating now.
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Response from developer
Hi Naveen, we are sorry to hear this. It is certainly not the kind of experience we strive to offer to our valued customers. Please share your contact details by filling out the Google form https://bit.ly/3kWbuVP so that we can look into the matter at the earliest. Squad Spinny
Everything is bad with Spinny
First they advertise that sell your vehicle in 30mins and that is the biggest scam. When the guy come for inspection they will do more than an hour of inspection. You will receive a notification that a price will be offered within 24-48hrs. You will get regular calls during this time that we will update the price within an hour or two. I picked up every time and response was same. After 3-4 days the same scheme continues after few hours you will receive same call and same response. One day they called at 19:59pm and unfortunately I couldn’t pickup and after calling again it won’t connect as 20:00 hrs is there cutoff time. After I hung up the call I received a message that they were calling with an offer and I couldn’t pickup. Next day when I got the call again there was a new person talking completely rejecting the claim made over text. It’s been almost 10 days still no offer made. There Customer service would never pick your call. And this is the sham which they advertise to gullible people to sell car in 30 mins. Please stay away from them and save your precious time.
Update
Social media team called and read one sided script of no update and closed the issue without even listening to my concerns. This is the level of professionalism.
Update
Social media team called and read one sided script of no update and closed the issue without even listening to my concerns. This is the level of professionalism.
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Response from developer
Hello, this is not the experience we wanted you to have with us and we are here for your support. Please share your contact details with us by filling in the given Google form: https://bit.ly/3kWbuVP so that we can reach out to you to help you regarding your issue. Squad Spinny
Worst post sale service
I booked my car with Spinny Vega City Centre, Bangalore. They were supportive throughout my car-buying experience. However, once you buy the car, nobody will pick up your calls. There was a dent issue that wasn't visible in the seller's car images. The manager of Vega City Centre told me that they would pick up my vehicle after the buyback policy ended, so I agreed to that. In five days, I found some other issues with the car, but they stopped answering my calls after that. I had to call multiple times before they finally arranged the pickup. They told me it would take 2 to 3 days to fix all the issues. I called many times to get an update, but they didn't provide any information. After 3 days, they told me it would take another 3 days to resolve the issues. By now, I understand that they have the worst post-sale service. You'll receive daily calls until you buy the car, but once you do, nobody cares anymore. They don’t respond properly and don’t even pick up your calls. Now I understand why they asked me to wait for the 5-day buyback policy so that I wouldn't return the car.
Three months after using my car, it won't start due to a battery issue. The roadside assistance team advised me to replace the battery. My car has been non-operational for the past three days, and their support team has not provided any service or returned my calls. It seems like their business is a scam designed to exploit customers by selling vehicles in poor condition and only providing temporary fixes.
Three months after using my car, it won't start due to a battery issue. The roadside assistance team advised me to replace the battery. My car has been non-operational for the past three days, and their support team has not provided any service or returned my calls. It seems like their business is a scam designed to exploit customers by selling vehicles in poor condition and only providing temporary fixes.
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Response from developer
Hello, we sincerely apologize for the issue you are facing with us. Please share your registered contact or vehicle registration number by filling out the google form: https://bit.ly/3kWbuVP so that we can reach out to you. Squad Spinny
Fast tag issue
I purchased car from Spinny everything was good at initially but when I wanted to active fast tag I came to know previous owner fast tag is hot listed and I can’t not active my fast tag until previous owner is not deactivate fast tag I also raised this concern to Spinny but I am not getting any response they always says team is working on it and will update you in 2 days but I never get any call for update I only have to follow up every time and everything some random guy will pick up my call he doesn’t know the issue then again I have to explain everything and what I get answer is will get back to you in 2 days and they never get back to me I did huge mistake and purchased car from Spinny I don’t recommend Spinny to anyone I am not sure even either they have contacted previous owner or not I am not getting any updates Also they have removed my ticket which I have raised through their application This is very serious issue without fast tag you cat go out of your city otherwise you have to pay double the amount for toll also I can not sale this car because customer who will buy this car will face the same problem I really don’t know what to do Please suggest any solution 🙏🏻
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Response from developer
Hello Sagar, we are sorry to hear about your unpleasant experience. We are here to help and want to take a closer look at this. Rest assured, we have picked this up on priority and shall update you soon. Squad Spinny
Never buy from Spinny. Worst after sales support
I have bought a second hand Baleno from Spinny on the 27th of April. And during the handover of the vehicle we noticed that the side view mirror was not working and the AC cooling was really bad. Sp we raised this issue before taking delivery for which the sales manager promised us that the the issues will be sorted out the very next and promised to fix all of them. The next day I was instructed to raise the ticket on the app so that the warranty team would come and sort the issues. My nightmare started from the very next day. I kept of raising the tickets and even called and the customer care team closed those tickets by evening every day saying I will get a call back from the warranty team. This went on for 7 days and I finally took the car to the nearest workshop. I was delusional to think that they would sort this issue out now, but they said that the part were not available and I had to get the car back after few days. I promptly did take the care back after 3 days and raised all the issues. Now it has been a week and the warranty team have not update r and neither have they repaired the broken side view mirror. Now they are sighting the reason that the central team has not approved the repair and replacement and so they cannot work on it. It has been 20 days since I bought the car and each day from my purchase has been full of trouble. Spinny has the worst coordination and will never care about your problems and issues. I have not yet received my car and I don’t even know what situation it is in. It is pathetic that a customer has to deal with so much trouble after paying for the vehicle. NEVER BUY FROM SPINNY
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Response from developer
Hello, we are sorry for any bad experience you are having with us. We’d like to know what went wrong. Please fill your contact details and car registration number in the given Google form so that we can reach out to you to help you regarding your issue: https://bit.ly/3kWbuVP. Squad Spinny
Spiny; It’s Buying scam
It’s scam, initially after evaluation offered high price so you will be tempted and get multiple calls from spinny representative to accept the price, looking at higher price and follow up for immediate deal, you reject all other offers from other dealers. After accepting the offer they will show that they have scheduled pickup for your car and their representatives will come for car pickup and documentation work at given time be ready with all documents given in list. After that nobody comes, after waiting for hour or two when you call their representative he will say waiting for advance from channel partner and once done they will update you. After that they just back out and gives the reason which shows you have not accepted the price within given time, you are at fault. Then you try to follow up to representatives which do not reply to messages or calls. You try to schedule call back from given link but no call back received afterwards It’s scam now if you go to local dealer again they will now offer lower that what was offered earlier. I think they are sharing profits with local dealers with such collaboration. Since I had got calls from local dealers in between offering much lower price and when I said I already have this Xxx price that say you are already getting much higher you can blindly take the offer. Surprise is offer price by dealer is without seeing the car which clearly indicates they are planted.
Show more
Response from developer
Hello, we're sorry to hear that you did not receive the experience you expected. We'd like to hear more about this, please share contact details by filling out the google form: https://bit.ly/3kWbuVP so that we can reach out to you for further help. Squad Spinny
No support when u face major issues they’ll ghost you
Please don’t consider buying from Spinny, you see there might be good reviews with overall ratings above 4 but the reality is completely different on the day of delivery we had issues with our gearbox and the other couple who had bought an i20 their car didn’t start, not sure what 200 point checks they had done, then they insisted that it’s a small issue give it to the workshop it’ll get sorted in 2 hrs or max by the eod, so we dropped our car at the hub on the next day so, called customer care for the updates next day they were like our technical team will contact you it went for like 4 days no call back from anyone, later got frustrated and went to the hub where I had dropped my car, the car was still there it had not been picked up since 4 days then had a mouth with the guy over there and next day they made sure the car was picked but the next day I receive a message the part which was having an issue is not covered under warranty(I understand if I had used the car for a while and then if the issue came ) but the issue was before getting it delivered to me, then when I called the customer care no proper response from their end and now it’s been around 10 days the vehicle is still in the workshop, and they’ll trick you into saying the 5 day money back guarantee (all a lie) tried to return the car as well as, I didn’t have the vehicle for a single day they are holding the car for more than 9 days, if planning to buy a car avoid Spinny there are better alternatives like cars24 where price might be slightly higher but at lest you can trust them
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Response from developer
Hello, we're sorry to hear that you did not receive the experience you expected. We'd like to hear more about this, please share contact details by filling out the google form: https://bit.ly/3kWbuVP so that we can reach out to you for further help. Squad Spinny
Worst
First they were behind me and going on calling me again and again to evaluate my car Later when they evaluated they were behind me for selling it to them The day came to sell the car they disappeared. Its funny and weird that if they dint wana buy why they opened my car and evaluated and drove etc All big sweet talks and nothing happens While evaluating they opened the cars rubber etc late dint fix it properly and now one part in my car makes noise After all this when the day cane to sell the car they making excuses that the agent will call back but they never responded well. When u complain they call back but they dont speak and cut your call and send a text message from their company number saying we tried calling you but you are busy so please get in touch with us on our number (number which doesnt get picked ever) and when u complain again that i dint get a call they say ok will tell the concerned person to call. They dont have a direct contact service. Running around the bush and wasting time is the point of spinny. Worst experience please dont fall for them
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Response from developer
Hello, we're sorry to hear that you did not receive the experience you expected. We'd like to hear more about this, please share contact details by filling out the google form: https://bit.ly/3kWbuVP so that we can reach out to you for further help. Squad Spinny
Waste
I had a rather disappointing experience with Spinny that I feel compelled to share. Initially, I approached them to assess the value of my car, and their online estimate ranged from 2.8 lakhs to 3.5 lakhs. Intrigued, I decided to proceed and booked an evaluation slot, including a test drive. After the evaluation, I was offered a mere 3 lakhs for my vehicle, accompanied by an explanation that the car needed 50k worth of repairs. This situation left me skeptical, prompting me to arrange another evaluation the following day. To my surprise, the new estimate provided a price range of 3.2 lakhs to 3.9 lakhs.
Unfortunately, my concerns only deepened during this process. Despite the fluctuating figures, it appeared that Spinny was playing a game of sorts. The second evaluation pointed out a staggering 70k in repair costs, effectively lowering the offered price for my car. This inconsistency, coupled with what seemed like an attempt to devalue my vehicle, was quite frustrating.
My experience with Spinny has left me with a sense of distrust. The fluctuating estimates and the seemingly arbitrary addition of repair costs make me question their transparency and integrity. It's disheartening to feel like I'm being given the runaround rather than receiving a straightforward evaluation. This ordeal has undoubtedly soured my perception of Spinny's services and their commitment to providing a fair and honest experience for customers.
Unfortunately, my concerns only deepened during this process. Despite the fluctuating figures, it appeared that Spinny was playing a game of sorts. The second evaluation pointed out a staggering 70k in repair costs, effectively lowering the offered price for my car. This inconsistency, coupled with what seemed like an attempt to devalue my vehicle, was quite frustrating.
My experience with Spinny has left me with a sense of distrust. The fluctuating estimates and the seemingly arbitrary addition of repair costs make me question their transparency and integrity. It's disheartening to feel like I'm being given the runaround rather than receiving a straightforward evaluation. This ordeal has undoubtedly soured my perception of Spinny's services and their commitment to providing a fair and honest experience for customers.
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Response from developer
Hi, we are sorry to hear that you were unsatisfied with the price shared with you. Please fill in your details in the given Google form: https://bit.ly/3kWbuVP. We may reach out to you shortly thereafter. Looking forward to hearing from you. Squad Spinny