打不开软件
Response from developer
您好！非常抱歉给您带来不好的使用体验。我们已经修复了导致闪退的问题，并在最新版本中进行了优化，目前稳定性已得到改善。 请您前往 App Store 将分轨 APP 更新至最新版本，再尝试使用。如果更新后仍然遇到问题，欢迎随时联系我们，我们会继续跟进处理。 感谢您的理解与支持！
👍
Response from developer
您好，之前模型无法下载，主要是因为中国大陆地区访问模型下载服务时存在网络连接不稳定的问题。 目前我们已经针对中国大陆地区优化了模型下载服务，并在最新版本 2.0.6 中完成更新。 请更新到最新版本 2.0.6 后再尝试下载即可。感谢您的反馈与理解！
闪退
Response from developer
您好，感谢您的反馈，也很抱歉给您带来不便。 为了帮助我们尽快定位这个问题，麻烦您提供以下信息： 1. 您使用的 iPhone / iPad 型号 2. 当前 iOS / iPadOS 系统版本 3. 视频的大概时长和文件大小 另外，也请帮忙确认一下：闪退是在从相册选择视频、导入视频的过程中发生，还是视频已经成功导入后，在进行分轨处理、加载到约 10% 时发生？ 如果方便的话，可以通过 App「设置」中的联系邮箱联系我们，并附上以上信息或录制的屏幕视频，我们会进一步排查。 感谢您的反馈和耐心，我们会尽快确认问题。
ยอดมาก
Response from developer
ขอบคุณมากครับที่ใช้และรีวิวแอป! ดีใจที่ฟีเจอร์แยก Stem ตรงกับที่ต้องการครับ ในเวอร์ชันใหม่เราเพิ่มการแสดงเนื้อเพลงแล้ว สามารถอัปเดตเพื่อลองใช้งานได้เลยครับ ขอให้สนุกกับการใช้งานนะครับ!
coming from a pacifist: FRAUDULENT 👎
as dealt with personally: they're not going to reply to your email when looking for an IAP restore—as claimed in their automated response to the first user they SCAMMED as shown per reviews.
their system (through RevenueCat) quite literally assigns different client numbers per *device*, which means you're not only restricted to a single device, opposed to iOS cross-compatibility; but you're entirely dependent on their response, in which they request a whole lot of personal information (screenshots, purchase info) which they should already have on-file. all to never respond.
they include a "purchase not restored?" button directly below the 'restore' button in the app—which is outlandish and preemptive. it's also not by mistake. they're preying on those too impatient in whichever capacity to just purchase again. likely sourced from seeing their competitors only offer subscription options, hence their increase in price, and subsequent separate purchase identifier vs the original which likely had my [and others] credentials linked to it.
if not that, then they simply didn't segue their past purchase identifiers to RevenueCat. either way: AVOID them at all costs. like said, there are plenty of other developers worthy of your lifetime investment. please do not support CORRUPT development teams. thank you in advance.
Response from developer
We’re sorry for the frustration you experienced. The purchase restoration issue you encountered was a bug, and it has now been fixed. If your Lifetime purchase still isn’t restored, please go to Settings → “Restore Lifetime Issue” in the app and use that option to contact us. If possible, please submit the request from the device you originally used to make the purchase. This will provide us with the information we need to locate and verify your purchase. Please also include your Apple purchase/transaction ID and a screenshot of your App Store purchase receipt with your request. Once we receive it, we’ll verify your purchase as soon as possible and restore your Lifetime access. We’ll also provide appropriate compensation for the inconvenience caused. We sincerely apologize for the trouble, and we’d be happy to make sure your original Lifetime purchase is honored.
Why 2 star
Response from developer
Thanks for the honest feedback. Sorry the app didn’t meet your expectations. We’re working to make the separated tracks more useful for actually working with music, not just separating it. If you’re willing to share what you were hoping to do with the app, we’d really appreciate the feedback.
导入
Response from developer
感谢您的反馈和建议！ 您提到的无法直接从「语音备忘录」导入的问题，我们已经进行了优化，并新增了系统分享导入功能。目前新版本正在等待 App Store 审核，审核通过后即可直接从语音备忘录、文件等应用分享音频到 SplitJam。 感谢您的建议，您的反馈帮助我们持续优化 SplitJam 的使用体验！
Purchased lifetime IAP doesn’t restore!
Response from developer
Thank you for your feedback. We understand your concern. The issue where Lifetime Unlock could not be restored between different devices has been fixed in the latest update. You do not need to purchase again. If your Lifetime Unlock is still not restored, please go to: SplitJam → Settings → “Restore Lifetime Purchase Issue” Please submit the following information: • App Store receipt • Purchase date • Transaction ID • Screenshot of your purchase After we verify your purchase details, we will provide a redemption code to restore your Lifetime Unlock and provide appropriate compensation for the inconvenience caused. We sincerely apologize for the issue and appreciate your patience and support. Thank you for helping us improve SplitJam.
值得
Response from developer
感谢您的支持与认可！您的反馈是我们持续改进的动力，我们会继续优化产品，为大家带来更好的创作与练习体验。
Jam
Response from developer
感谢您的支持与认可！您的反馈是我们持续改进的动力，我们会继续优化产品，为大家带来更好的创作与练习体验。
