Don’t bother
I could log in to the app easily enough, but could never update my information. I always received an error message telling me to call a phone number for help. No one ever answered it when I called. While there were plenty of businesses local to me on the app, no one bothered to offer any rewards or incentives for using it.
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Password reset
Yeah, you still haven’t fixed the password reset. Very poor app that won’t let you reset a password. Very frustrated.
Garbage app
This app is trash. I tried a log in reset only to get a 404 code on the weblink they sent me to reset my password. It also doesnt allow for a second request to reset a password
Broken with seemingly no fix!
App closes immediately after opening. I attempted everything that customer support suggested - MULTIPLE times. Finally told it couldn’t be fixed and was suggested I leave a review. The ultimate fix came with the merchant changing to another program named “Toast!” Problem solved!
Worst ever
If I could give this app zero stars I would. The app itself doesn’t work, not on my phone or at the restaurant. The restaurant staff was extremely frustrated by this app!
I cannot get into my account and no one in support can figure out why I am getting error codes. Today they tell me the app is only good on Androids.
Every time I email customer service, no one responds, yet the very next day, I get an email saying they are waiting for my response. No one can figure out why they are not receiving my emails.
I won’t waste my time anymore. I just hope restaurants are aware of how awful this app is so they stop using it.
I cannot get into my account and no one in support can figure out why I am getting error codes. Today they tell me the app is only good on Androids.
Every time I email customer service, no one responds, yet the very next day, I get an email saying they are waiting for my response. No one can figure out why they are not receiving my emails.
I won’t waste my time anymore. I just hope restaurants are aware of how awful this app is so they stop using it.
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Won’t stay open
App crashes before it fully loads..
Useless
This is the app for one of my favorite restaurants. It’s useless. Will not let me reset my password. What a joke. Will complain at restaurant.
Update:well I take it back. It’s now let me update and work. Thanks!
Update:well I take it back. It’s now let me update and work. Thanks!
Terrible password reset process
I’m quite surprised that I got into the app, but through some persistence and careful guesswork, I managed to interpret (and follow) the password reset process. I almost feel like clapping for the developers - you did it! Except yikes, precisely why did you design it exactly that way - to keep everyone out? I could report the several flaws that I ran into if that would be helpful, but I only want to type them out if someone is listening. And honestly, why can’t a person on the inside notice what’s wrong, anyway? I’ve found that most problems occur because nobody who is in charge has ever encountered or had to face the issue, so I hope this message reaches someone who is now willing to attempt to reset their own password without thinking about anything they already know about the process.
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They didn’t even try.
The app opens up to total confusion.
Rarely functional
Specifically for restaurants, this app is basically non functional
I am very unhappy.
I cannot create an account and start earning rewards at one of my favorite restaurants. The app will not accept my phone number or my wife’s. I have contacted the helpline and have never had a response. I am very sad it doesn’t work for me.
App is not working
There is something wrong with this app it’s not even opening up to go to the restaurant to see your account and rewards at a local restaurant
Why is the app not working and why are the bugs not fixed or updated. This app has been off for some time now!
Why is the app not working and why are the bugs not fixed or updated. This app has been off for some time now!
Scam and terrible app
This doesn’t work. I will cancel from my credit card company. App has zero features. I can’t believe Google suggested this.
Horrible app
My favorite Asian restaurant uses this app- I have stopped ordering because it just doesn’t work well. Too many issues. Hate it.
Irritating and basically useless
It never remembers that I registered so I try to register then it tells me that I am registered then I try and it tells me that it doesn’t know me, etc, etc, etc. It forced my roommate to reset his password 4 times and once he finally got in to order it was like he was a new customer even though he’s used it a lot. I’ve begged my favorite restaurant to stop using it and I’ve pretty much stopped ordering from that restaurant and won’t use any restaurant that uses this app. Oh, and it forces you to register so if you don’t, it won’t let you order from that restaurant.
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Poor Implementation / Low Value
Downloaded it his app thinking it would be faster than ordering over the phone. Boy was I wrong. Interface is clunky, requiring too many precise clicks which is less than easy with larger fingers. Finally got to checkout only to be told to update my pickup time. More clicks. Back to checkout only to get api errors after authorizing payment through Apple Pay. Wasted close to five minutes on this hot mess. Total time on the phone ordering less than a minute. Sometimes new isn’t better.
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Buggy app
Can’t edit profile as the “done” button is off the screen in the low right corner. Missed in QA?
User Experience is Indeed Spot On
I have been using this app for about a year now. I’ll be honest, initially it was pretty rough. In the last year though it has improved by leaps and bounds. It is easier to use, seems to perform better, and is all around a more polished user experience. I love that they added Apple Pay and the menus are now easier to navigate. The thing I like most about what SpotOn seems to do though is it really seems to benefit local businesses, which I’m a big fan of. Kudos to the team, and keep it up.
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Close but with a big flaw
I’ve tried the app a few times and successfully ordered food. Each time though it wasn’t as seamless as other apps, so this one falls below the standard. Mainly, it has not saved my credit card at least once if not twice. Also, when I try to enter my card on ngo, pasting is disabled so I have to check 1Password for my card number then switch to spot on to enter as many digits as I remember then back to 1Password (unlock with Face ID again) then back to Spot On to enter more digits and repeat as many times as necessary to get it all entered. It’s enough of a pain for me to call it out here. Please fix the pasting issue or just add Apple Pay to make this app way more useful in my opinion. Thanks.
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Horrible app and customer service
This app used to work fine but all of a sudden it stopped working for me. My payment information remained the same and all of a sudden I started receiving error messages when trying to place orders. I tried to contact the spot on customer service team and no one really did much to try to figure this out. I even had one employee say “maybe the restaurant is closed” after I had explained my situation to her. This was extremely unprofessional and insulting. I will no longer use this app to place my orders and I encourage businesses to utilize a different company for online order placing.
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