HIGH and Secret Fees
I was charged an extra $80 on top of my fare for about 4 dribbles of dog pee that was on the plastic floor mat in the car! They said it’s to cover the drivers cleaning cost. I didn’t realize one piece of paper towel to wipe up 4 dribbles cost $80? Do not recommend this company!! 👎👎👎
Clean up fee scam beware
While our newly adopted dog was transported in a timely fashion, we received an absurd $125 cleaning fee with a picture claiming our dog vomited behind the drivers seat... luckily I had pictures of our dog being removed from that side of the car, both her and the backseat were completely clean. There is no possible way, in an hour car ride, that a dog would come out clean after vomiting ... furthermore we were there and asked the driver who said himself that confirmed went well during their drive. Customer service has not been responsive or helpful at all but we will continue to dispute this very wrong charge.
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Scam! Terrible customer service
I figured I would give this service a try and despite the already obscene quoted price ($28 for less than 2 miles), I was happy with my driver and the pick up process.
Right after getting dropped off I received my receipt of $41+! I’ve emailed them multiple times over the past two weeks to get a response and so far have received nothing but crickets. This is terrible customer service and I will not be recommending this to anyone.
To be charged over $40 for a very short drive is insane and to be charged that amount without first agreeing to it is unethical and terrible business practices.
Expect to pay even more than the already sky high prices and dead silence from customer service. God forbid there was another issue aside from the price because you will never hear back. The lack of response makes me question the safety of this app.
Another issue with this app is the need to schedule rides at least 2 hours. You’re better off calling an Uber/Lyft and trying to see if the driver would let you have your dog.
0/5 stars.
Right after getting dropped off I received my receipt of $41+! I’ve emailed them multiple times over the past two weeks to get a response and so far have received nothing but crickets. This is terrible customer service and I will not be recommending this to anyone.
To be charged over $40 for a very short drive is insane and to be charged that amount without first agreeing to it is unethical and terrible business practices.
Expect to pay even more than the already sky high prices and dead silence from customer service. God forbid there was another issue aside from the price because you will never hear back. The lack of response makes me question the safety of this app.
Another issue with this app is the need to schedule rides at least 2 hours. You’re better off calling an Uber/Lyft and trying to see if the driver would let you have your dog.
0/5 stars.
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100% in favor of this idea
Hope this works. (I heard a reviewer say the price might be a little higher than Lyft and Uber, but that would be a good thing. Uber does not charge high enough for drivers to be able to make a profit, so a higher price is needed. I’m more than welcome to pay a higher price so a businessman can make a profit. I would even use this even if I didn’t have my dog just to support the company and higher rates for drivers.)
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Good to have as a backup
Good to know this service exists if needed but it’s too expensive and need to give two hours notice at a minimum. I won’t be using it regularly but good to have if there are no other options.
A great and long overdue concept, though slightly flawed
Traveling with a larger pet is such a hassle (if not sometimes downright impossible) in the city, and pet-friendly ride sharing is LONG overdue. But the execution here is a little flawed. I can’t schedule a ride less than two hours in advance, which isn’t ideal, but maybe that’ll change when more drivers sign up?
Rides are expensive - more expensive than your standard Uber or Lyft - but I’ve always said I’d be willing to shell out more $ to ensure my pup can come with me when needed, so I’m putting my money where my mouth is.
Overall, great idea.
Rides are expensive - more expensive than your standard Uber or Lyft - but I’ve always said I’d be willing to shell out more $ to ensure my pup can come with me when needed, so I’m putting my money where my mouth is.
Overall, great idea.
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Good service
Drivers were professional and on time. It’s a little expensive but it’s the best way to get around the city with my large dog.
Do not use this app! Too expensive
I do not recommend this app unless you want to be surprised by how much they charge. I was tired of being rejected by Uber drivers because I was traveling with three dogs. I decided to test the app and it gave me an estimate of $99 for three dogs and two humans. I thought it was expensive but I wanted to book in advance and make sure I could make it to JFK on time.
I was charged $184 including taxes when the trip ended. Almost double what the estimate was. Cool app but just not worth it. I wrote twice to support and never received a response. I will just deal with Uber drivers.
Btw the typical trip to the airport in Uber would have been $45.
I was charged $184 including taxes when the trip ended. Almost double what the estimate was. Cool app but just not worth it. I wrote twice to support and never received a response. I will just deal with Uber drivers.
Btw the typical trip to the airport in Uber would have been $45.
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Great experience
I was in a bind and this was my perfect solution. So happy to have this option.
Great rides with Pets
I really enjoy using SpotOn.pet when I travel with my Miniature Poodle in NYC. It’s easy and the drivers are always pet and people friendly. No more stressing out about getting declined service by a driver when traveling with pets!
Ride for Dogs is a great idea!
I would totally use it if the prices were better. My dog is well behaved and so far I had no problem with Uber and Lyft taking my Large dog. So if I can save my money I will. But very happy that something like this exist!
Rip off!
This app sounded really cool however when you look at the prices they charge for the rides it’s ridiculous! So much better to use Uber and just text the driver ahead of time stating you have a pet. I do that all the time with my large dogs and rarely have a problem. If one driver won’t take the dogs the next one will! I don’t think it’s worth to pay triple to the price to use this app. Cool idea but rip off!
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Finally!
It’s so relaxing to have a service to take me around the city with my dog. Stress free, responsive, on time. Thank you!
Amazing service
The best way to request any rides with your pets. It’s so easy yet intuitive. This is a truly remarkable movement within the ridesharing industry.
