Terrible
They’ve somehow managed to make an abysmal app even worse.
Login problems
the app is impossible to log into! I used the app a few days ago to put a hold on a book, but now no matter how many times i attempt to login i just get redirected to the login screen!
New updates
This new release fixes all my frustrations. This works great and lets me manage my library account.
A Savvy Solution
I was so relieved when I saw the ad for this in my local library; after downloading, I didn’t have the risk of losing my holds and saves or the headache of repeatedly logging in to my account
Not my card number …
Can’t use the digital card as it’s not my number on it . Weirdly , it is my account as it displays my books as long as I use my physical card … no answer to that one 🙄
Very poor
Compared to using the old Gloucestershire library app which was easy to use, this is terrible, very poorly constructed and awful to use . Why replace something that works with complete rubbish like this? Not that anyone will take any notice
Unreliable
It just doesn’t work. I can’t currently use the search function or see my account/reservation details. Waste of time.
Nothing display on dashboard
App doesn’t work most of the time. Log in ok, but nothing displays on account, just blank page. Searching for books, the same, just blank page most of the time. Pretty useless as an app.
Poor functionality
Not very easy to use and there’s a problem that means you can’t access the reservation button to place reservations so it seems pretty useless!
Bring back our old system
I can only hope the library staff are getting better service from the new system than we poor old customers as something has to justify the cost.
Interface is horrible (two menus at once, big blank spaces on the screen, poor descriptions and bits hidden off screen) , search for county sometimes gives strange results (needed as you get logged out now and then), reservation system does not tell you now that the books are in giving me less than 18 days for a 700 page book. Poor localisation - the UK does not have "States".
Looks like an O-Level Computer Studies student used a few AI credits as a summer job rather than a paid-for system.
Interface is horrible (two menus at once, big blank spaces on the screen, poor descriptions and bits hidden off screen) , search for county sometimes gives strange results (needed as you get logged out now and then), reservation system does not tell you now that the books are in giving me less than 18 days for a 700 page book. Poor localisation - the UK does not have "States".
Looks like an O-Level Computer Studies student used a few AI credits as a summer job rather than a paid-for system.
Show more
Unusable
This app is terrible. Impossible to use.
Local library said this is the new one I am supposed to use but given the old Spydus actually works - and still does for most stuff (like renewals) I’ll go back to that.
Local library said this is the new one I am supposed to use but given the old Spydus actually works - and still does for most stuff (like renewals) I’ll go back to that.
Incredibly laggy, unconventional navigations, buggy
First off, I did try to use the “app support” link, but it put up so many barriers to me actually passing on a simple piece of feedback.
Anyway, if I choose to delay a reservation by selecting August 1st 2026 (i.e. 01/09/2026, a date in the near future) from the offered calendar picker, when I review my list of reservations it will display as January 9th 2026 (i.e. 09/01/2026, a date already in the past). Does that mean my reservation is actually active already? I guess time will tell…
Anyway, if I choose to delay a reservation by selecting August 1st 2026 (i.e. 01/09/2026, a date in the near future) from the offered calendar picker, when I review my list of reservations it will display as January 9th 2026 (i.e. 09/01/2026, a date already in the past). Does that mean my reservation is actually active already? I guess time will tell…
Show more
Logging in every time
Just to access the app you have to log in with a stupidly long password number… what an absolute stuff around. Really not user friendly. Please fix this.
Far less likely to use library now
If there was an evil genius with a plan to disincentivise the population from using libraries and reading, they couldn’t do much better than this app.
This is a terrible app. I can’t scroll down to press the “confirm” button when I want to reserve a book because of the layout. There’s constant error messages that either contain no information “something went wrong” or information that is unclear to the average user. Everything is slow to load making the layout jump around. The user interface is messy and overloaded.
Surely there’s a better option!
This is a terrible app. I can’t scroll down to press the “confirm” button when I want to reserve a book because of the layout. There’s constant error messages that either contain no information “something went wrong” or information that is unclear to the average user. Everything is slow to load making the layout jump around. The user interface is messy and overloaded.
Surely there’s a better option!
Show more
Doesn’t work at all.
I downloaded the app, the first screen prompted me to choose a library and a language. I can select any language but the “select a library” button does absolutely nothing. I cannot even get around it to access the app whatsoever. I hope my local library finds a different app to provide a service that is functional.
Show more
Rubbish
Not fit for purpose. Log in ok but everything else comes up blank. Absolutely pointless.
So much worse
In order to reserve books I need to enter a 12 digit barcode number. Despite the fact I am already logged in under my account. This is so much worse than the previous Spydus app which wasn’t perfect but actually functioned. Please fix this or I’ll be contacting the counsel to recommend they use another company who can build a proper app that links to the library catalogue
Show more
Broken
Won’t open just hangs. Even my screams don’t help
Doesn’t have my library region
Doesn’t have my nearby library
Unbearably slow
I’ve used this app for years to manage library loans and reservations. Since the last update the app is unbearably slow, and glitchy when searching the catalogue.
