Bring back our old system
I can only hope the library staff are getting better service from the new system than we poor old customers as something has to justify the cost.
Interface is horrible (two menus at once, big blank spaces on the screen, poor descriptions and bits hidden off screen) , search for county sometimes gives strange results (needed as you get logged out now and then), reservation system does not tell you now that the books are in giving me less than 18 days for a 700 page book. Poor localisation - the UK does not have "States".
Looks like an O-Level Computer Studies student used a few AI credits as a summer job rather than a paid-for system.
Interface is horrible (two menus at once, big blank spaces on the screen, poor descriptions and bits hidden off screen) , search for county sometimes gives strange results (needed as you get logged out now and then), reservation system does not tell you now that the books are in giving me less than 18 days for a 700 page book. Poor localisation - the UK does not have "States".
Looks like an O-Level Computer Studies student used a few AI credits as a summer job rather than a paid-for system.
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Logging in every time
Just to access the app you have to log in with a stupidly long password number… what an absolute stuff around. Really not user friendly. Please fix this.
Far less likely to use library now
If there was an evil genius with a plan to disincentivise the population from using libraries and reading, they couldn’t do much better than this app.
This is a terrible app. I can’t scroll down to press the “confirm” button when I want to reserve a book because of the layout. There’s constant error messages that either contain no information “something went wrong” or information that is unclear to the average user. Everything is slow to load making the layout jump around. The user interface is messy and overloaded.
Surely there’s a better option!
This is a terrible app. I can’t scroll down to press the “confirm” button when I want to reserve a book because of the layout. There’s constant error messages that either contain no information “something went wrong” or information that is unclear to the average user. Everything is slow to load making the layout jump around. The user interface is messy and overloaded.
Surely there’s a better option!
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Doesn’t work at all.
I downloaded the app, the first screen prompted me to choose a library and a language. I can select any language but the “select a library” button does absolutely nothing. I cannot even get around it to access the app whatsoever. I hope my local library finds a different app to provide a service that is functional.
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So much worse
In order to reserve books I need to enter a 12 digit barcode number. Despite the fact I am already logged in under my account. This is so much worse than the previous Spydus app which wasn’t perfect but actually functioned. Please fix this or I’ll be contacting the counsel to recommend they use another company who can build a proper app that links to the library catalogue
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