Pro subscription charges but doesn’t work.
I’ve been using SpyGlass since it’s release and gladly paid the pro yearly subscription. However for the past year or so the purchase and restore has been broken. It gladly charges you but then says no active subscription available. I have paid for 2 years worth of Pro without getting any pro features. I also tried the monthly subscription but the same thing happens. This app has clearly been abandoned and is not worth your time. The official app is now fast and supports multiple servers. Download that instead.
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Can’t use premium features after paying for them
I paid for the premium plan but it doesn’t recognize that so won’t let you use ptz features. Just use the free version but don’t give them money for nothing.
Sub not working
My sub renewal is in July 2021. Guess they got my $5.99 for free since I can no longer use the pro based items. Says I have no sub but it shows I do under my subscriptions. I tried to use the restore sub but that didn’t work. Don’t buy this, website gone and your money gets you nothing!
No. Want the old dev back
I had the old Spyglass app from 2014. That worked perfectly (it still does - it’s still on the App Store from your Purchases if you had it before).
This new version won’t save the server details. It says “Connected!”, but then you go to the main screen and there’s no cameras. Go back server settings - they’re wiped. Have to re-enter. Won’t save.
Will not be sending any money to this new dev. You shouldn’t either.
This new version won’t save the server details. It says “Connected!”, but then you go to the main screen and there’s no cameras. Go back server settings - they’re wiped. Have to re-enter. Won’t save.
Will not be sending any money to this new dev. You shouldn’t either.
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Doesn’t work on Apple Watch
I got this specifically to use with my watch. When I click on the app on the watch, it spins, then crashes back to the home screen. Useless.
Doesn't work
I been using old spyglass for years and it work like a charm, so I decided purchase the new version, but ptz and pinch to zoom don't work just like demo version. Don't waste your money on the pay version it work exactly like the demo version.
Response from developer
We have fixed this bug in the latest version. Thanks so much for the feedback and please let us know if we can help. Our email is feedback@spyglassapp.com
Watch app will not load. Crashes to home screen.
Works on the phone but doesn’t on the watch.
No Apple Watch functionality
I got this app about a year ago, and it worked fine up until around the last update. Initially wouldn’t even connect to the server to view on an iPhone 7 or an Apple Watch. Now it won’t even open on the Watch, and zero options for contacting Support.
Apple Watch App is Useless
The app on the watch won’t load at all.
WatchOS not working
The watch app doesn’t open. Crashes to home screen.
Apple Watch app no longer works
Apple Watch app used to work quite well but now no longer does. App goes to open and then crashes every time. Tried deleting and reinstalling but no success.
Total loss, Don’t Bother
I’ve used the previous versions. The new version by a new developer is, unfortunately, useless. It fails when credentials are entered and pops up an error message that has no text but does have an X to close the window.
There is no response from the developer on this. I now have to find an alternative solution to work with Securityspy or dump it and use an alternative.
There is no response from the developer on this. I now have to find an alternative solution to work with Securityspy or dump it and use an alternative.
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Response from developer
Spyglass 1.0.5 that is submitted to App Store should be released ASAP that fixes this issue among other bugs. Thanks for your patience!
Cameras currently duplicating
My server is currently duplicating on app refresh. Very annoying. Emailed devs but no response. Very disappointed after paying for the previous pro app, I now have no choice but to pay a subscription to access multiple servers. I will be deleting and buying the official Security Spy all I think.
Removed features and put them behind paywall
I have used this app for years, worked great. Recently they decided to remove features that I had already paid for and put them behind a subscription.
I’m not against paying for updated versions but this is the wrong way to go about it. Add new features, don’t remove existing ones.
Also, I’m sorry but subscriptions cannot be shared with my family and I’m not going to pay for multiple subscriptions just so my family can adjust our cameras.
I recommend skipping this one and checking out one of the other apps for SecuritySpy.
I’m not against paying for updated versions but this is the wrong way to go about it. Add new features, don’t remove existing ones.
Also, I’m sorry but subscriptions cannot be shared with my family and I’m not going to pay for multiple subscriptions just so my family can adjust our cameras.
I recommend skipping this one and checking out one of the other apps for SecuritySpy.
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Notifications no longer work
This was a great accompanying app to my SecuritySpy installation. With the release of this new version, Notification of motion triggers no longer work. Disappointing. Hopefully the developer will fix this issue. If so, will upgrade my rating.
Response from developer
Thanks so much for the feedback and glad you love the app! You can turn off and then turn on push notifications to reset them and get it working again by toggling the notifications switch off and on when you’re on the single camera page and tapping the info button.
