Update sucks
I am no longer able to sign in the app.
Horrible
Can’t even use the card control
Now able to edit recurring bill payments (finally)!
Thank you for fixing this. Please consider integrating hardware security key functionality for MFA.
Unhappy member
I don’t know what you all have done or didn’t do. I am not able to connect my account to other apps like before. I keep getting an error message. I have changed my password three times already. The new look is great but someone either didn’t finish the coding or there’s an error in your coding. Not being able to access my other apps is causing me a huge problem.
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Needs Improvement
Just updated to the new platform today and it already has a few things that could be improved/ looked into. Upon opening it, I was unable to use the autofill option for my password, as it kept going back to the log in screen when attempting to retrieve it through Google manager. Multiple attempts were done to no avail; ended up having to retrieve it in another app, copying then pasting it in the old fashioned way. Was glad I was able to establish a passkey afterwards otherwise this experience alone would deem it unusable. Logging in, The grand total between accounts at the top seems like it should be an optional feature, but am unable to locate any way to remove/turn it off. And while light/dark feature is nice for the eyes, I wish that it would have kept some of the color that the older version had. So many companies are switching to a “corporate-esque” look, while cost effective, loses what personality it has to stand out against other companies. Please improve this app, as I’ve gotten much use of it in the past, and don’t want to shelve it any time soon. But these few instances have made my first impressions on it very disappointing.
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Glitch?
I just opened an account today. I had 500 dollars in my checking account and 99 in my savings. As I went to log into my account on the app, as well as online, my checking account is at 400? I don’t know wether this is a glitch or not.
Bill pay
There is no option to set up recurring payments, nor to modify existing rules. You can't edit any scheduled payment - you have to cancel the pending payment and resubmit a new one. This is a pretty basic function lacking here.
App doesn’t work
The app won’t let me use facial recognition. That stopped working about a year ago. Now it’s slow logging me in. It cycles for minutes when using the app. I have to go to the browser to log in.
Unpleasant
I’m to such an conscience to be randomly logged out onto my facial recognition setting and have to do it all over again. What the point of making things unnecessarily unpleasant.
Face ID
It won’t allow me to use face identification.
Useless
Most useless credit union I’ve ever seen 🤦🏻♂️
Awful
I keep getting a certificate error message and have to shut my phone off or delete the app and reinstall. I never had these issues until the past few months. I used to be able to make mobile deposits but I’m tired of constantly getting an error message.
Update Useless
I just did the recent update and now I can’t login, this is dumb!
What happened
The app hasn’t worked for about a week now. If I cannot use an app for convenience, I’ll take my business elsewhere. This is bad business.
Janky app
I used this app to freeze my card occasionally prevent unwanted charges. When you try to unfreeze your card to make a purchase the app constantly give you an error and tell you to try again (useless) or call the credit union. Except if it’s after business hours or a weekend no one can help you. So you basically have no access to your money. Fix this now!
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Deposits & Apple Pay
Really wish mobile app accepted deposits & that debit card could be used for Apple Pay
Great improvements; more needed.
Way better than the last app. With COVID going around, I would really love if I could make mobile deposits. I have a few checks at home that I haven’t touched due to trying to staying at home as much as possible. Thanks for the improvements though.
No Mobile Check Deposit!?
In 2020 I still have to wait almost ten days for a new check to clear...there’s no mobile check deposit either..the app is pretty basic but imo it’s useless without the mobile check deposit..that’s my entire reason for wanting the app..
No mobile check deposit
It’s 2020 why don’t we have mobile check deposit yet?
Horrible Update
Been a customer of this CU for 5 years while using this app frequently, and now with the update the bank has given my login credentials to another member, without even notifying me. Unbelievably bad way to go about updating their tech. 🤯
