Consistent part of our life, currently not working
It’s been down without any tech support available for 3+ days and I am disabled without it.
Update, Aug 2026
Paul sent the very nice message below. I emailed him. His email has been shut down and tech support is once again unavailable.
Response from developer
nicadai, I’m sorry. The email address in my earlier response was incorrect. I want to get this fixed for you ASAP as I've released a brand new version of the app buitl from the groud up. If you can please make sure you have the latest version of the app and then open the app and go to More > Settings > Send us a message. That securely includes the account details I need to identify your family and investigate what has stopped working. I’ll reply directly and make sure you receive the subscription extension I promised.
Broken - now fixed!!
Original post: I’m so disappointed! We love this app and we used it all last summer. I just automatically renewed my subscription and went on to login to set up my kids schedule and chores for the summer and it seems to be completely broken! I can’t login and it made us restart everything. Please fix!
Broken
My toddler really liked and now I have to go find something else
Erased everything and I couldn’t log in
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Help. We have worked hard to accumulate stars. And now I have no idea how many stars we have. it was a fantastic app and perfect when it was working. Five stars if you can fix it and bring my data back.!
Great idea, glitchy app
Added a star for the developer’s response.
Response from developer
4thachildren, I'm sorry. The "erased all my data" moment in January was an early sign of a server issue that we didn't catch and fix until now. It's fixed now and profiles saved before then were preserved on our side. You said you'd consider paying if the issues were cleared. They are. Email paul@starrewardsapp.com and I'll extend your subscription to cover the outage and add twelve months, so the "consider paying" part is on me to earn, not you to risk. Paul
“Unable to create new account. Please try again later”
Glitchy
Response from developer
Ksmommy, I'm sorry for what you went through. Your child's progress isn't actually gone. The app had a server issue from early February until April that made existing profiles unreadable and blocked new ones from saving. The data from before that window was preserved on our side. Email paul@starrewardsapp.com and I'll check your account and confirm what's there. If you had an active subscription through that period, I'll also extend it to cover the outage and add twelve months. Paul
Broken
Response from developer
KalilahRose, I owe you a real apology. You relied on this professionally and it let you down when you needed it most. The app had a server issue that ran from early February, and messages sent to support during that window didn't come through. Both are sorted now. If the app is worth a second look for your practice, email paul@starrewardsapp.com and I'll extend your subscription to cover the outage and add twelve months. I also have a new version with a more modern UI coming out soon too.
DO NOT BUY
Response from developer
You paid for a year and got two and a half months of a working app. That's not acceptable. The app had a server issue from February, and not all support messages from that window didn't come through. Email paul@starrewardsapp.com and I'll extend your subscription to cover the outage and add twelve months. Paul
It used to be great
Response from developer
I'm sorry, especially about the "used to be." You're right, it was working and then it wasn't. The endless loop of starting over was the app failing to sync with a server that was offline from early February until 21 April. It's stable again now. If you want to check on your saved profiles or test it before deciding whether to come back, email paul@starrewardsapp.com and I'll extend your subscription to cover the outage and add twelve months
Waste your time and it all gets deleted
Response from developer
I'm sorry. Watching your son's setup vanish after you did the work is exactly what happened here. The data wasn't actually being deleted. From early February until 21 April, the app couldn't reach the server to save or reload profiles, so it appeared gone. It's all working again. Email paul@starrewardsapp.com and we'll check your son's account and extend your subscription to cover the outage and add twelve months.
Stopped working
Response from developer
I'm sorry this happened to you. You wrote "stopped working" and you were right. The app had a server issue from early February until April. It's fully working again now. If you had an active subscription during that window, email paul@starrewardsapp.com and I'll extend your subscription to cover the outage and add twelve months.
Consistent part of our life, currently not working
It’s been down without any tech support available for 3+ days and I am disabled without it.
You need to upstate this now
Response from developer
Syracuse, sorry for the trouble. There are probably two things going on here. The app had a server issue from early February that would have caused exactly the behaviour you described, and that's now fully resolved. If you're still getting logged out and locked out after the latest iOS update, that's a separate issue I'd like to look at directly. Email paul@starrewardsapp.com with your device and iOS version and I'll sort it. If you had an active subscription through, I'll also extend it to cover the outage and add twelve months.
Not working anymore?
Response from developer
I'm sorry this happened. The inaccessible profiles and the "start over" prompt were both symptoms of a server issue the app had from early Februaryl. The good news is your family's profiles weren't actually wiped, they just couldn't be reached. Everything from before the outage was preserved on our side. Email paul@starrewardsapp.com and we'll check your account and extend your subscription to cover the outage and add twelve months. Given how close this was to being what you needed, I'd like a chance to get it back there. Paul
Great idea, glitchy app
Great app!
Simple, encouraging, well done.
As an aside, I’m grateful that this allows for purely positive reinforcement, but also has the capacity to be setup for positive + negative if you prefer. Thank you for this clean, simple, well-done app.
Response from developer
Thank you so much for your thoughtful review! We're thrilled to hear that our app is meeting your needs for positive reinforcement and that you find it simple and kid-friendly. It's fantastic to know that it's an improvement over your previous app, and we’re glad you appreciate the flexibility to tailor it to your preferred approach—whether purely positive or a mix of positive and negative reinforcement. Your kind words inspire us to keep improving, and we're here if you ever have suggestions or need assistance. Thanks again for your support!
Do not pay!
Response from developer
Hi Cristaall - Sorry for the issues you had with collecting stars. We unfortunately had a few of our wonderful parents run into issues with collecting stars due to a bug that was occurring on new accounts. We did release an updated version of the app (v1.14) that fixes the issue. Apologies again for any frustrations caused and hoping it'll be working for you now.
Great app but needs adjustments
Response from developer
Hey there! Thanks for the awesome review and feedback. It's great to hear you're enjoying the app with your 3-year-old! Love your idea about adding pictures for rewards - that's brilliant! We're just wrapping up a new feature and will work on this one next. I really appreciate suggestion :-)
