Consistent part of our life, currently not working
It’s been down without any tech support available for 3+ days and I am disabled without it.
Update, Aug 2026
Paul sent the very nice message below. I emailed him. His email has been shut down and tech support is once again unavailable.
Response from developer
nicadai, I’m sorry. The email address in my earlier response was incorrect. I want to get this fixed for you ASAP as I've released a brand new version of the app buitl from the groud up. If you can please make sure you have the latest version of the app and then open the app and go to More > Settings > Send us a message. That securely includes the account details I need to identify your family and investigate what has stopped working. I’ll reply directly and make sure you receive the subscription extension I promised.
Broken - now fixed!!
Original post: I’m so disappointed! We love this app and we used it all last summer. I just automatically renewed my subscription and went on to login to set up my kids schedule and chores for the summer and it seems to be completely broken! I can’t login and it made us restart everything. Please fix!
Broken
My toddler really liked and now I have to go find something else
Erased everything and I couldn’t log in
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Help. We have worked hard to accumulate stars. And now I have no idea how many stars we have. it was a fantastic app and perfect when it was working. Five stars if you can fix it and bring my data back.!
Great idea, glitchy app
Added a star for the developer’s response.
Response from developer
4thachildren, I'm sorry. The "erased all my data" moment in January was an early sign of a server issue that we didn't catch and fix until now. It's fixed now and profiles saved before then were preserved on our side. You said you'd consider paying if the issues were cleared. They are. Email paul@starrewardsapp.com and I'll extend your subscription to cover the outage and add twelve months, so the "consider paying" part is on me to earn, not you to risk. Paul
