Have not been able to access my account
This app is so trash I as a big fan of Starbucks created an account to get free rewards only to get locked out and nobody in Starbucks knows how to access it I even tried contacting support yet they could not find it even though when I try to create a account it still comes up as this is already linked to an email/phone number and also the support is so dumb like literally was in a call and the guy every time I said my name kept saying the letters in my name as a sentence to remember If someone who actually is in the division can help access the account please respond also yes I did try email to reset the password but every time I did it never came through so either Starbucks has a trash system that can’t even bother to send me a new link or it’s something else but either way its a terrible situation.
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Good Intentions But Many Flaws
Whilst I love my Starbucks coffee, and the apps intention is to make ordering easier, there are too many flaws to give the app a 5-Star Review.
Firstly, I don’t understand the option of being able to elect to use biometrics when the app is going to fully log you out every few days. The intention of the biometrics is to simplify the login process and once you have been logged out, the re-login option does not allow to enter the user information from Passwords, rather you manually need to type in the phone number and it’s when you get to the password, you then can select the stored password. I know you can hold down, select autofill the go to passwords but that is longer again.
Secondly, the find a store screen is flawed. You are unable to have it select your nearest store. The option to select a store gives an alert to enable location settings, but neither the settings within the app, app settings via the iOS settings or the iOS location services settings allow you to enable locations services for this app.
Finally, I cannot for the life of me, work out why the app will not allow you to retain multiple ‘favourite stores’.
Firstly, I don’t understand the option of being able to elect to use biometrics when the app is going to fully log you out every few days. The intention of the biometrics is to simplify the login process and once you have been logged out, the re-login option does not allow to enter the user information from Passwords, rather you manually need to type in the phone number and it’s when you get to the password, you then can select the stored password. I know you can hold down, select autofill the go to passwords but that is longer again.
Secondly, the find a store screen is flawed. You are unable to have it select your nearest store. The option to select a store gives an alert to enable location settings, but neither the settings within the app, app settings via the iOS settings or the iOS location services settings allow you to enable locations services for this app.
Finally, I cannot for the life of me, work out why the app will not allow you to retain multiple ‘favourite stores’.
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App doesn’t work
Worst app in history. I used it a couple times and ever since I can’t get into the app. It just stays on the loading screen forever. Been like that for over a year and every time I go back to check if it’s working yet it it’s not so I’ll be deleting it. And yes, I’ve tried deleting and reinstalling and that doesn’t fix the issue. I’ve even got a new phone since and it doesn’t work on that either. Useless! Won’t be going to my local Starbucks at all anymore either because a. I won’t get the rewards and b. I’m not waiting in the painfully long drive through or the store when I can’t order in advance on the app. Your rating on the App Store is already woeful and that is accurate. You would think with all these bad reviews you’d actually do something about it!
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Barebones, only sometimes works
So, the app does allow for ordering. Location services works well, and the ordering process itself is reliable and smooth.
An exception to that is it always selects Starbucks money as payment by default. Please change this to match whatever was previously used.
There’s no way to add a Starbucks card to Wallet… Just why??
There’s no live activity for order statuses (not that it would matter since most stores say the order is completed before even starting to make the drink). Ideally, it’d be nice to see when the drink is ready for collection through the app.
The app has hung or refused to open on multiple occasions. Each time this has happened, I’ve needed to restart my phone(!!) to fix the issue. If I could access my Starbucks card through Wallet this wouldn’t be as pressing.
This is not an amazing app, but it does work.
An exception to that is it always selects Starbucks money as payment by default. Please change this to match whatever was previously used.
There’s no way to add a Starbucks card to Wallet… Just why??
There’s no live activity for order statuses (not that it would matter since most stores say the order is completed before even starting to make the drink). Ideally, it’d be nice to see when the drink is ready for collection through the app.
The app has hung or refused to open on multiple occasions. Each time this has happened, I’ve needed to restart my phone(!!) to fix the issue. If I could access my Starbucks card through Wallet this wouldn’t be as pressing.
This is not an amazing app, but it does work.
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Most useless app on the planet!
***Do anyone at Starbucks actually read these reviews? Surely it can’t be that hard to have a coffee app that works? Cannot sign up for Starbucks rewards. Contacted the customer service, they suggested deleting and reinstalling the app. Did that, we’re back to the same problem. Useless!
Furthermore maybe for those people who can’t seem to use the app, you could provide a physical coffee rewards card to use. I asked staff at a local store if they had one and simply got told to download the app, which I promptly said it doesn’t work, the staff member couldn’t have cared less really.
Further update on this review 26/12… I have a new phone, still doesn’t work for Starbucks rewards! So it’s not me, it’s you Starbucks!!!! Won’t be ordering a coffee until you fix the app. Enjoying my $5 drink of the week at The Coffee Club instead!
Furthermore maybe for those people who can’t seem to use the app, you could provide a physical coffee rewards card to use. I asked staff at a local store if they had one and simply got told to download the app, which I promptly said it doesn’t work, the staff member couldn’t have cared less really.
Further update on this review 26/12… I have a new phone, still doesn’t work for Starbucks rewards! So it’s not me, it’s you Starbucks!!!! Won’t be ordering a coffee until you fix the app. Enjoying my $5 drink of the week at The Coffee Club instead!
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