Inconsistent
The App is very inconsistent and often not working making impossible to make online orders. Shows all the local Starbucks as closed,when they are not, so cannot make an online order. Occ making sure App is updated helps but not recently. Also as another user has noted items will be listed as out of stock when not the case as well as items noted as available are not. It’s frustrating and actually impacts on frequency of going to locations due to inconsistencies. Have also been caught out with some combo specials that are listed on general website are not applied within online app. Do better if you want return customers.
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Takes away your free drink
There is something seriously wtong with redeeming a free drink on the mobile order. I swear i didnt use my free drink early May but they said I had. It was fresh in my mind. I let it go.
Then today i redeemed through app. But error occurred went up to counter and the reward was no longer available?! Didnt even put my order through.
Contacted customer service and they said i redeemed it on the 17th of last month and i hadnt even been to starbucks more than once in the last month and i hadnt even a coffee to redeem today. I even screenshot the cart with the redeemed drink and the error.
App lies and the customer service doesnt believe their customers. Epitomy of bad service with high priced products. Had to explain and show evidence several times and they are still saying i redeemed it.
No no there apps are perfect. They could never be wrong, the system taking the free drink off you not once but twice doesnt need to be investigated. Starbucks is right and everybody else is wrong.
Then today i redeemed through app. But error occurred went up to counter and the reward was no longer available?! Didnt even put my order through.
Contacted customer service and they said i redeemed it on the 17th of last month and i hadnt even been to starbucks more than once in the last month and i hadnt even a coffee to redeem today. I even screenshot the cart with the redeemed drink and the error.
App lies and the customer service doesnt believe their customers. Epitomy of bad service with high priced products. Had to explain and show evidence several times and they are still saying i redeemed it.
No no there apps are perfect. They could never be wrong, the system taking the free drink off you not once but twice doesnt need to be investigated. Starbucks is right and everybody else is wrong.
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Have not been able to access my account
This app is so trash I as a big fan of Starbucks created an account to get free rewards only to get locked out and nobody in Starbucks knows how to access it I even tried contacting support yet they could not find it even though when I try to create a account it still comes up as this is already linked to an email/phone number and also the support is so dumb like literally was in a call and the guy every time I said my name kept saying the letters in my name as a sentence to remember If someone who actually is in the division can help access the account please respond also yes I did try email to reset the password but every time I did it never came through so either Starbucks has a trash system that can’t even bother to send me a new link or it’s something else but either way its a terrible situation.
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Good Intentions But Many Flaws
Whilst I love my Starbucks coffee, and the apps intention is to make ordering easier, there are too many flaws to give the app a 5-Star Review.
Firstly, I don’t understand the option of being able to elect to use biometrics when the app is going to fully log you out every few days. The intention of the biometrics is to simplify the login process and once you have been logged out, the re-login option does not allow to enter the user information from Passwords, rather you manually need to type in the phone number and it’s when you get to the password, you then can select the stored password. I know you can hold down, select autofill the go to passwords but that is longer again.
Secondly, the find a store screen is flawed. You are unable to have it select your nearest store. The option to select a store gives an alert to enable location settings, but neither the settings within the app, app settings via the iOS settings or the iOS location services settings allow you to enable locations services for this app.
Finally, I cannot for the life of me, work out why the app will not allow you to retain multiple ‘favourite stores’.
Firstly, I don’t understand the option of being able to elect to use biometrics when the app is going to fully log you out every few days. The intention of the biometrics is to simplify the login process and once you have been logged out, the re-login option does not allow to enter the user information from Passwords, rather you manually need to type in the phone number and it’s when you get to the password, you then can select the stored password. I know you can hold down, select autofill the go to passwords but that is longer again.
Secondly, the find a store screen is flawed. You are unable to have it select your nearest store. The option to select a store gives an alert to enable location settings, but neither the settings within the app, app settings via the iOS settings or the iOS location services settings allow you to enable locations services for this app.
Finally, I cannot for the life of me, work out why the app will not allow you to retain multiple ‘favourite stores’.
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App doesn’t work
Worst app in history. I used it a couple times and ever since I can’t get into the app. It just stays on the loading screen forever. Been like that for over a year and every time I go back to check if it’s working yet it it’s not so I’ll be deleting it. And yes, I’ve tried deleting and reinstalling and that doesn’t fix the issue. I’ve even got a new phone since and it doesn’t work on that either. Useless! Won’t be going to my local Starbucks at all anymore either because a. I won’t get the rewards and b. I’m not waiting in the painfully long drive through or the store when I can’t order in advance on the app. Your rating on the App Store is already woeful and that is accurate. You would think with all these bad reviews you’d actually do something about it!
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