Have not been able to access my account
This app is so trash I as a big fan of Starbucks created an account to get free rewards only to get locked out and nobody in Starbucks knows how to access it I even tried contacting support yet they could not find it even though when I try to create a account it still comes up as this is already linked to an email/phone number and also the support is so dumb like literally was in a call and the guy every time I said my name kept saying the letters in my name as a sentence to remember If someone who actually is in the division can help access the account please respond also yes I did try email to reset the password but every time I did it never came through so either Starbucks has a trash system that can’t even bother to send me a new link or it’s something else but either way its a terrible situation.
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Good Intentions But Many Flaws
Whilst I love my Starbucks coffee, and the apps intention is to make ordering easier, there are too many flaws to give the app a 5-Star Review.
Firstly, I don’t understand the option of being able to elect to use biometrics when the app is going to fully log you out every few days. The intention of the biometrics is to simplify the login process and once you have been logged out, the re-login option does not allow to enter the user information from Passwords, rather you manually need to type in the phone number and it’s when you get to the password, you then can select the stored password. I know you can hold down, select autofill the go to passwords but that is longer again.
Secondly, the find a store screen is flawed. You are unable to have it select your nearest store. The option to select a store gives an alert to enable location settings, but neither the settings within the app, app settings via the iOS settings or the iOS location services settings allow you to enable locations services for this app.
Finally, I cannot for the life of me, work out why the app will not allow you to retain multiple ‘favourite stores’.
Firstly, I don’t understand the option of being able to elect to use biometrics when the app is going to fully log you out every few days. The intention of the biometrics is to simplify the login process and once you have been logged out, the re-login option does not allow to enter the user information from Passwords, rather you manually need to type in the phone number and it’s when you get to the password, you then can select the stored password. I know you can hold down, select autofill the go to passwords but that is longer again.
Secondly, the find a store screen is flawed. You are unable to have it select your nearest store. The option to select a store gives an alert to enable location settings, but neither the settings within the app, app settings via the iOS settings or the iOS location services settings allow you to enable locations services for this app.
Finally, I cannot for the life of me, work out why the app will not allow you to retain multiple ‘favourite stores’.
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App doesn’t work
Worst app in history. I used it a couple times and ever since I can’t get into the app. It just stays on the loading screen forever. Been like that for over a year and every time I go back to check if it’s working yet it it’s not so I’ll be deleting it. And yes, I’ve tried deleting and reinstalling and that doesn’t fix the issue. I’ve even got a new phone since and it doesn’t work on that either. Useless! Won’t be going to my local Starbucks at all anymore either because a. I won’t get the rewards and b. I’m not waiting in the painfully long drive through or the store when I can’t order in advance on the app. Your rating on the App Store is already woeful and that is accurate. You would think with all these bad reviews you’d actually do something about it!
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Barebones, only sometimes works
So, the app does allow for ordering. Location services works well, and the ordering process itself is reliable and smooth.
An exception to that is it always selects Starbucks money as payment by default. Please change this to match whatever was previously used.
There’s no way to add a Starbucks card to Wallet… Just why??
There’s no live activity for order statuses (not that it would matter since most stores say the order is completed before even starting to make the drink). Ideally, it’d be nice to see when the drink is ready for collection through the app.
The app has hung or refused to open on multiple occasions. Each time this has happened, I’ve needed to restart my phone(!!) to fix the issue. If I could access my Starbucks card through Wallet this wouldn’t be as pressing.
This is not an amazing app, but it does work.
An exception to that is it always selects Starbucks money as payment by default. Please change this to match whatever was previously used.
There’s no way to add a Starbucks card to Wallet… Just why??
There’s no live activity for order statuses (not that it would matter since most stores say the order is completed before even starting to make the drink). Ideally, it’d be nice to see when the drink is ready for collection through the app.
The app has hung or refused to open on multiple occasions. Each time this has happened, I’ve needed to restart my phone(!!) to fix the issue. If I could access my Starbucks card through Wallet this wouldn’t be as pressing.
This is not an amazing app, but it does work.
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Most useless app on the planet!
***Do anyone at Starbucks actually read these reviews? Surely it can’t be that hard to have a coffee app that works? Cannot sign up for Starbucks rewards. Contacted the customer service, they suggested deleting and reinstalling the app. Did that, we’re back to the same problem. Useless!
Furthermore maybe for those people who can’t seem to use the app, you could provide a physical coffee rewards card to use. I asked staff at a local store if they had one and simply got told to download the app, which I promptly said it doesn’t work, the staff member couldn’t have cared less really.
Further update on this review 26/12… I have a new phone, still doesn’t work for Starbucks rewards! So it’s not me, it’s you Starbucks!!!! Won’t be ordering a coffee until you fix the app. Enjoying my $5 drink of the week at The Coffee Club instead!
Furthermore maybe for those people who can’t seem to use the app, you could provide a physical coffee rewards card to use. I asked staff at a local store if they had one and simply got told to download the app, which I promptly said it doesn’t work, the staff member couldn’t have cared less really.
Further update on this review 26/12… I have a new phone, still doesn’t work for Starbucks rewards! So it’s not me, it’s you Starbucks!!!! Won’t be ordering a coffee until you fix the app. Enjoying my $5 drink of the week at The Coffee Club instead!
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Missing important features
When we order by app they don’t show on the app there some ingredient is not available at the location you order from. It should be updated minutes by minute if certain store missing such syrups or items. So I have the option to choose what I like not the barista choose by themselves what convince for them.
Also there no way I can give feedback on my last purchase or I ask for change as I believe they mixed my order with someone else.
So I can come back to return the wrong order.
No immediate communication on the app with store staff about wrong order or general feedback so it can be avoided next time I order. Thanks
Also there no way I can give feedback on my last purchase or I ask for change as I believe they mixed my order with someone else.
So I can come back to return the wrong order.
No immediate communication on the app with store staff about wrong order or general feedback so it can be avoided next time I order. Thanks
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The app hasn’t been working properly for months and months now
Honestly I would fire the entire coding team who wrote the app, and start fresh. The amount of issues this app is astounding. I haven’t been able to see reward level properly, the app crashes whenever I try to access any items in settings… I use the latest iPhone and iOS, I have power cycled phone as well as uninstalled and reinstalled yet still remains.
For a company that turns over millions and millions in profit - this is not acceptable! I’m sure your idiot in chief can sacrifice some of his overinflated bonus to fix something that is easily fixable
For a company that turns over millions and millions in profit - this is not acceptable! I’m sure your idiot in chief can sacrifice some of his overinflated bonus to fix something that is easily fixable
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Revamped Starbucks app is all a coffee lover wants!!!
The recently revamped Starbucks app is a major improvement! The interface is extremely amazing compared to the old version, showcasing a significant step up in programming, app interface, and online ordering. However, it’s time for Starbucks to address some aspects, particularly with payments. I’ve encountered issues when paying online and would love to see Apple Pay integration or a more convenient card storage system. Despite this, the app remains fantastic, and I always enjoy ordering through it!
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App still crashes on login
The app takes longer to get into that it does for the person to read back your order then read it to you again when you pay in the drive thru and still give you the wrong order then remake it for you correctly then the app responds and stops crashing and login you out. So many bugs to still fix , but like everything it’s a work in-progress. Meant to be easier and convenient but unfortunately it’s not. If the app improves I’ll happily change my review but until such time occurs 2 stars is being generous.
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Allow Starbucks card in Apple wallet
It’s getting better and finally you have added Apple Pay as a payment option this should have been there years ago. What would make it more useful is allow us users to have the choice of having our Starbucks membership cards in Apple wallet instead of using the Starbucks App and another thing that needs to be fixed the app keeps crashing every time you open it and have to close the app and then open it again just for it to load which should not be the case
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App doesn’t work
There’s a new Starbucks near me so I thought I’d download the app to order my coffee on my morning walk with my dog, but the app doesn’t work at all; it either crashes completely when you open it, or the order page loads and disappears before you can do anything, so I have gone back to the other coffee chain in my area. It’s a little further out of the way but at least their app works. You guys could SO EASILY win customers off other businesses if your app worked. It seems like it should be a no brainier but I guess you don’t really care 🤷♀️
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Needs Improvement
The app is still broken and doesn't load, even after claiming it was fixed via email. You also claimed the issue affected users on Monday, August 5th, which is false. The app would not load on Sunday, August 4th, but did work on Saturday, August 3rd, ONLY if you swiped up and closed the app.
Selecting the app to run or going back to the app already running would instantly close, and it has been doing that for two weeks.
I would love to log bugs, but two messages sent via the app have been ignored, and clicking the App Support link in the Apple Store takes you to a Page Not Found. I assume they do not care to fix it, hence the one-star.
Selecting the app to run or going back to the app already running would instantly close, and it has been doing that for two weeks.
I would love to log bugs, but two messages sent via the app have been ignored, and clicking the App Support link in the Apple Store takes you to a Page Not Found. I assume they do not care to fix it, hence the one-star.
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Always Something Wrong With The APPLICATION
First problem, this app is always down. One point when I went to open it, it closes with no reasoning. The “loyalty” stars take forever to update. It’s very frustrating and confusing. Second problem, this is what made me write this review. The app says “no connection”, WHEN ITS JUST FINE CONNECTION. After it says that the app closes itself, guess what. STILL NOT FIXED. They need daily app checkups because this is so annoying. When I found out about this, my kid wanted a drink. The Starbucks app was still down and we don’t get “loyalty stars”. Very very poor quality app. I do love my Starbucks, but at this point, the app. IT’S just a waste of time.
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Adding Starbucks Rewards to Apple Wallet
It will be nice and convenient to be able to add the barcode to scan for Starbucks Rewards into Apple Wallet so that we don’t have to enter the app fully just to scan the barcode.
I find myself forgetting to open the app and wait until it opens up to get to it.
So that’s why it will be help me and many others for convenience to have access to it right from Apple Wallet
I find myself forgetting to open the app and wait until it opens up to get to it.
So that’s why it will be help me and many others for convenience to have access to it right from Apple Wallet
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Still not as functions as the US version
So I have not a single store in NSW but changed the address to see what the mobile ordering was like. While you can order and add extras, you can’t customise by seeing what is ALREADY IN THE DRINK! I want to know what pumps of what flavours are in there so I can try and substitute sugar free or delete a classic pump to only have the flavoured pumps to lessen the sugar content.
I was so excited when they announced this was coming but now no stores are near me and the functions are not useful.
I am sick have having to ask at the counter every time what is in each drink and how many pumps
I was so excited when they announced this was coming but now no stores are near me and the functions are not useful.
I am sick have having to ask at the counter every time what is in each drink and how many pumps
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I would give zero stars if possible
This app surely was set up as a joke. I managed to set up an account and top up credit for my drinks, but after using it twice, the app logged me out and I was never able to log in again. Login Failed error message while I still have credit left in my account. Tried changing my password but still no use. Also remembered that while in the app, none of my purchases were logged for rewards, when I’m sure I’ve bought at least 4 venti drinks under the app. I would be fine with it if it was a temporary downtime but it’s been like that for many many months. It’s just bewildering that this can go on for so long for an international brand..
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Never works
I’ve had the app installed for a year and every time I’ve tried to use it, I haven’t been able to. Try to top up my balance - get errors. It signs me out and I try to sign back in - more errors. Really attempting to do anything on this app is near impossible. It’s slow, filled with bugs, gives “unknown errors” or errors that claim your connection has timed out when you are 100% connected to the internet (have tried from multiple sources but always get the same error).... ugh, I honestly give up and am deleting. Seeing as though people have had significant issues with this app for literally years and nothing has been done is extremely poor on the company’s behalf.
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Broken, with no Apple Pay / Wallet.
The “Starbucks Australia” application is so poorly written in every possible way, that I quite literally consider it one of the laziest applications currently installed on my smartphone.
Not only is the interface clearly designed for an older version of Apple iOS (which makes the application extremely difficult to use), but many of the functions simply don’t work.
For example, trying to see the recent transactions only displays error messages, “stars” and rewards rarely update in the application and on a couple of occasions, the application has actually “forgotten” how many purchases I have made (thus, I haven’t received my “free” beverage).
Then there’s the fact that there is absolutely no Apple Pay / Apple Wallet support - which is even more ridiculous when one considers that we are moving towards a contactless society for the foreseeable future, given the COVID-19 Coronavirus Pandemic...
Unlike Starbucks overseas, Starbucks Australia is owned by the Withers Group (who also owns 7ELEVEN), which explains why our “loyalty” application (among other things) is different to that used by Starbucks overseas - but it does not justify such a poor quality application.
I love my Starbucks coffees, but this application is a complete waste of time.
Not only is the interface clearly designed for an older version of Apple iOS (which makes the application extremely difficult to use), but many of the functions simply don’t work.
For example, trying to see the recent transactions only displays error messages, “stars” and rewards rarely update in the application and on a couple of occasions, the application has actually “forgotten” how many purchases I have made (thus, I haven’t received my “free” beverage).
Then there’s the fact that there is absolutely no Apple Pay / Apple Wallet support - which is even more ridiculous when one considers that we are moving towards a contactless society for the foreseeable future, given the COVID-19 Coronavirus Pandemic...
Unlike Starbucks overseas, Starbucks Australia is owned by the Withers Group (who also owns 7ELEVEN), which explains why our “loyalty” application (among other things) is different to that used by Starbucks overseas - but it does not justify such a poor quality application.
I love my Starbucks coffees, but this application is a complete waste of time.
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Beware! Glitch in system, lost the money
Credited $35 into the app, paid using the app but after the cashier scanned my account he told me that there is no money in my account. In the app it was showing I have $35. They keep scanning it and still stating there is no money. I paid using eftpos at the end. Got home, logged in my starbucks account and my $35 suddenly disappear and saying I have $0. Checked my transactions made and they have deducted the beverages and food I have purchased which I have paid using eftpos. It’s been more than 1 week, still waiting for the refund.
Beware when using the app to pay for your beverages!
Beware when using the app to pay for your beverages!
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Good, but I'd like to see Mobile Order & Pay functionality.
The update is a huge step forward for Starbucks in Australia. The last edition of the app was slow, outdated and ineffective for many people. I like that they have launched Starbucks Rewards in Australia through this app, however, I also like to say mobile order and pay functionality launched so that I am able to quickly order my drinks, and skip the line when I have limited time available. This feature would also be useful as it would provide up-to-date prices and allow for customisation and changes that I would normally would not be able to do when I have limited time available.
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